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AQ Technologies

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IT Support Technician (Level 1-3 Support) - Onsite / Field

Chicago, IL · On-site

$60K - $85K/yr

RMM tools (Datto RMM or similar) * Ability to own tickets from intake through resolution * Strong communication and documentation skills * Valid driver's license (for onsite client visits) Nice to ...

Local MSP Provider

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Tier 2 IT Support Specialist

Denver, CO · On-site

$50K - $66K/yr

Monitor infrastructure using Datto RMM and manage assets through Autotask and ITGlue. * Perform proactive system maintenance to prevent downtime before it starts. * Manage backup solutions, security ...

DataSHUR Corp

IT Technician

Englewood, CO · On-site

Datto RMM and BCDR administration experience preferred * Watchguard Firewalls experience prefferred * Ubiquiti experience preferred (network and firewalls) * Beyond Trust experience preferred (bomgar)

Computer Concepts

Systems Administrator

San Dimas, CA · On-site

$70K - $100K/yr

Datto RMM, Autotask PSA, SonicWall, IT Glue * Relevant certifications (Microsoft, Network+, Security+, or similar) Compensation and benefits: * $70,000-$100,000 annually, based on experience * Health ...

CSI Tech

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Service Coordinator (Dispatcher / L1 Support)

Lake In The Hills, IL · On-site

$55K/yr

... RMM, Datto EDR, Datto AV, SaaS Alerts, Dark Web ID, Inky Premier L2 Support / Escalation with Kaseya / Datto HPE / Aruba VMware Hyper-V WatchGuard Microsoft Windows Server Mailhardener Lenovo ...

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How much do datto rmm jobs pay per hour?

As of May 31, 2026, the average hourly pay for datto rmm in the United States is $63.44, according to ZipRecruiter salary data. Most workers in this role earn between $55.77 and $75.72 per hour, depending on experience, location, and employer.

What is a Datto RMM job?

A Datto RMM job typically involves managing and maintaining remote monitoring and management (RMM) software to support IT infrastructure. Professionals in this role use Datto RMM to automate tasks, monitor device health, deploy patches, and troubleshoot IT issues for businesses. The job requires expertise in IT support, scripting, and network security to ensure seamless remote management. It is commonly held by managed service providers (MSPs) or IT administrators overseeing multiple endpoints.

What are the key skills and qualifications needed to thrive in the Datto Rmm position, and why are they important?

To thrive in a Datto RMM role, you need a solid background in IT support, remote monitoring and management (RMM), and network troubleshooting, often backed by experience or certifications in IT infrastructure (CompTIA, Microsoft, or Datto-specific badges). Familiarity with Datto RMM tools, remote scripting, endpoint management solutions, and ticketing systems such as ConnectWise or Autotask is critical. Strong communication, analytical thinking, and problem-solving abilities help professionals effectively assist clients and manage multiple IT environments. These competencies are vital for ensuring client systems are resilient, secure, and efficiently maintained in a managed services provider (MSP) setting.

What are typical daily tasks and responsibilities for someone working in a Datto RMM role?

A typical day in a Datto RMM role involves monitoring client networks and endpoints, deploying software updates and patches, responding to alerts, and troubleshooting technical issues remotely. You’ll often script or automate tasks to improve system efficiency and maintain uptime, while providing proactive maintenance to prevent problems before they impact clients. Collaboration with service desk teams and direct communication with clients to resolve incidents or implement solutions is also routine. This role is fast-paced and dynamic, requiring consistent organization and a customer-focused approach.
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Datto Rmm jobs near you
Automation & RMM Engineer (Level 2/3)

Automation & RMM Engineer (Level 2/3)

ACC TECHNICAL SERVICES

East Syracuse, NY • On-site

Full-time

Posted 12 days ago

Job description

Description:

Department: NOC Location: Syracuse, NY (Hybrid/Remote options) Reports to: NOC Leadership Type: Full-time, Exempt

About Us

ACC Technical Services is a growing MSP delivering premium IT services using modern service management, automation toolsets, and a skilled engineering team. Our style emphasizes clear outcomes, measurable service quality, and client trust.

Role Summary

We’re hiring an Automation & RMM Engineer. You will build and maintain proactive monitoring, remediation, and workflow automation across our RMM/PSA stack, integrate with third-party APIs, and deliver operational analytics in Power BI. Expect hands-on scripting (PowerShell/Python/SQL), configuration-as-code (YAML/JSON/Jinja), and Rewst workflow development aligned to NOC objectives and MSP delivery standards.

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Key Responsibilities

· RMM Monitoring & Scripts: Design, implement, and maintain monitors, policies, and remediation scripts in our RMM platform. To ensure alert fidelity, auto-ticketing, and SLA adherence. Experience with ConnectWise Automate or NinjaOne or Datto RMM or N-able required

· Workflow Automation (Rewst): Build and iterate Rewst workflows using YAML/JSON/Jinja; integrate with PSA/RMM and external systems via REST/Graph APIs; enforce input validation, error handling, and idempotent operations

· Scripting & Data Ops: Author maintainable PowerShell/Python utilities and SQL queries for configuration, ETL, reporting, and bulk operations; package and version scripts; document runbooks and rollback plans.

· Backup/DR Monitoring: Operate to checklist standards for backups—implement alerts and auto-ticketing for failures/warnings and long-running jobs; collaborate with service owners for remediation

· API Integrations: Connect RMM/PSA and security tools with vendor APIs (Microsoft Graph, SentinelOne, etc.); design secure auth, paging, rate-limit strategies; produce repeatable connectors.

· Operational Analytics: Build Power BI dashboards and data models to visualize service performance (uptime, SLAs, ticket flow, automation impact/ROI) for NOC leadership and client-facing reporting.

· Service Delivery & NOC Cadence: Contribute to NOC boards, stand-ups, and weekly ops reviews; track KPIs; drive process improvements in accordance with our NOC Manager charter.

· Documentation & Standards: Produce clear SOPs/runbooks; follow internal style from existing role descriptions and operations playbooks.

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Required Skills & Experience

· Scripting: Proficiency in PowerShell or Python; working SQL (T-SQL or PostgreSQL) for queries, views, and basic ETL.

· IaC / Templates: YAML, JSON, and Jinja for workflow definitions, payloads, and templating.

· RMM Expertise: Monitor/policy design and remediation scripting in any top RMM (Automate, NinjaOne, Datto RMM, N-able).

· API Integrations: RESTful API experience (auth flows, pagination, webhooks); familiarity with Microsoft Graph is a plus.

· Rewst: Hands-on experience building production workflows; debugging, logging, and versioning within Rewst.

· Power BI: Data modeling, DAX, and publishing secure reports/dashboards for operations and client stakeholders.

· MSP Foundations: Ticketing/PSA practices, SLAs, change control, and documentation consistent with our internal job description style.---

Requirements:

· Background in IT Services/MSP environments with NOC exposure

· Experience with ConnectWise Manage/Automate, Rewst, Cisco Umbrella, Duo SentinelOne, and backup platforms (Veeam/Datto/Slide)

· Familiarity with M365/Azure administration, Microsoft Graph permissions, and service health telemetry

· Unit testing for scripts/workflows; CI/CD for automation artifacts; secure secrets handling.

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