NOC Leadership Type: Full-time, Exempt About Us ACC Technical Services is a growing MSP delivering ... Experience with ConnectWise Automate or NinjaOne or Datto RMM or N-able required · Workflow ...
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NOC Leadership Type: Full-time, Exempt About Us ACC Technical Services is a growing MSP delivering ... Experience with ConnectWise Automate or NinjaOne or Datto RMM or N-able required · Workflow ...
Quick apply
NOC Leadership Type: Full-time, Exempt About Us ACC Technical Services is a growing MSP delivering ... Experience with ConnectWise Automate or NinjaOne or Datto RMM or N-able required · Workflow ...
Maintain RMM/PSA tools (Datto RMM, Autotask), documentation, and runbooks. * Mentor junior and mid ... Employment Type: FULL_TIME
Maintain RMM/PSA tools (Datto RMM, Autotask), documentation, and runbooks. * Mentor junior and mid ... Employment Type: FULL_TIME
Own the health of IntegraMSP's internal toolset - RMM (Datto RMM), PSA (Autotask), security stack ... Employment Type: FULL_TIME
Own the health of IntegraMSP's internal toolset - RMM (Datto RMM), PSA (Autotask), security stack ... Employment Type: FULL_TIME
Columbia, MD · On-site
$84.70K - $114.70K/yr
This is a full time on-site position based out of Columbia, MD. Must Have: * Design, deploy, and ... Datto RMM * Datto EDR * Autotask * ThreatLocker * DNSFilter/Zorus * RocketCyber * SaaS Alerts
Columbia, MD · On-site
$84.70K - $114.70K/yr
This is a full time on-site position based out of Columbia, MD. Must Have: * Design, deploy, and ... Datto RMM * Datto EDR * Autotask * ThreatLocker * DNSFilter/Zorus * RocketCyber * SaaS Alerts
San Dimas, CA · On-site
$70K - $100K/yr
... • Onsite • Full-time • $70,000-$100,000 We're a Managed Service Provider serving ... Datto RMM, Autotask PSA, SonicWall, IT Glue * Relevant certifications (Microsoft, Network ...
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San Dimas, CA · On-site
$70K - $100K/yr
... • Onsite • Full-time • $70,000-$100,000 We're a Managed Service Provider serving ... Datto RMM, Autotask PSA, SonicWall, IT Glue * Relevant certifications (Microsoft, Network ...
San Dimas, CA · On-site
$70K - $100K/yr
... • Onsite • Full-time • $70,000-$100,000 We're a Managed Service Provider serving ... Datto RMM, Autotask PSA, SonicWall, IT Glue * Relevant certifications (Microsoft, Network ...
Quick apply
San Dimas, CA · On-site
$70K - $100K/yr
... • Onsite • Full-time • $70,000-$100,000 We're a Managed Service Provider serving ... Datto RMM, Autotask PSA, SonicWall, IT Glue * Relevant certifications (Microsoft, Network ...
Job Type Full-time Description Greetings, intergalactic beings from both the Star Wars and Star ... Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise Automate, Datto ...
Job Type Full-time Description Greetings, intergalactic beings from both the Star Wars and Star ... Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise Automate, Datto ...
Job Type Full-time Description Join our Galactic Tech Fleet! We are seeking a Systems Commander ... Automate, Datto RMM). • Experience with Professional Services Automation (PSA) tools (e.g ...
Job Type Full-time Description Join our Galactic Tech Fleet! We are seeking a Systems Commander ... Automate, Datto RMM). • Experience with Professional Services Automation (PSA) tools (e.g ...
Metairie, LA · On-site
Job Type Full-time Description Field Support Specialist Join the Restech Fleet! We're on a mission ... Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM). * Experience with monitoring ...
Metairie, LA · On-site
Job Type Full-time Description Field Support Specialist Join the Restech Fleet! We're on a mission ... Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM). * Experience with monitoring ...
Lafayette, IN · On-site
$25 - $35/hr
Flexibility for full-time work, including occasional overtime Requirements * High school diploma or ... Datto RMM * Cisco Meraki Why Work With Us? * Long-Term Stability - Our team sticks around because ...
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Lafayette, IN · On-site
$25 - $35/hr
Flexibility for full-time work, including occasional overtime Requirements * High school diploma or ... Datto RMM * Cisco Meraki Why Work With Us? * Long-Term Stability - Our team sticks around because ...
Anaheim, CA · On-site +1
$93.60K - $108.16K/yr
Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 ... Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike ...
Anaheim, CA · On-site +1
$93.60K - $108.16K/yr
Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 ... Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike ...
Saint Louis, MO · On-site
Job Type Full-time Description Medical Device Manufacturing Industry Ignite your career as an ... Familiarity with IT service management frameworks such as Datto RMM * Experience developing and ...
Saint Louis, MO · On-site
Job Type Full-time Description Medical Device Manufacturing Industry Ignite your career as an ... Familiarity with IT service management frameworks such as Datto RMM * Experience developing and ...
Wilmington, NC · On-site
$65K - $95K/yr
... be Datto RMM). You will be a part of a very small project team and will be serving as a lead ... Job Type: Full-time Salary: $65,000.00 - $95,000.00 per year Benefits: * 401(k) * 401(k) matching
Wilmington, NC · On-site
$65K - $95K/yr
... be Datto RMM). You will be a part of a very small project team and will be serving as a lead ... Job Type: Full-time Salary: $65,000.00 - $95,000.00 per year Benefits: * 401(k) * 401(k) matching
$75K/yr
We place candidates on a permanent, full time basis (no contract or contract-to-hire positions ... Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.). * Great ...
$75K/yr
We place candidates on a permanent, full time basis (no contract or contract-to-hire positions ... Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.). * Great ...
Chantilly, VA · On-site
Must be able to work a full-time 40-hour work week which may include after-hours support Extra ... Expertise with MS Windows Server, MS Exchange, ConnectWise, or Datto RMM * Expertise with all ...
Chantilly, VA · On-site
Must be able to work a full-time 40-hour work week which may include after-hours support Extra ... Expertise with MS Windows Server, MS Exchange, ConnectWise, or Datto RMM * Expertise with all ...
Redmond, WA · On-site
$100K - $140K/yr
This role requires full-time onsite presence in our Redmond, WA office, with a planned relocation ... Manage remote tools such as Datto RMM, TeamViewer, GoToAssist * Support conference room systems ...
Redmond, WA · On-site
$100K - $140K/yr
This role requires full-time onsite presence in our Redmond, WA office, with a planned relocation ... Manage remote tools such as Datto RMM, TeamViewer, GoToAssist * Support conference room systems ...
Elgin, IL · On-site
$75K/yr
We place candidates on a permanent, full time basis (no contract or contract-to-hire positions ... Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.). * Great ...
Elgin, IL · On-site
$75K/yr
We place candidates on a permanent, full time basis (no contract or contract-to-hire positions ... Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.). * Great ...
Redmond, WA · On-site
$100K - $140K/yr
This role requires full-time onsite presence in our Redmond, WA office, with a planned relocation ... Manage remote tools such as Datto RMM, TeamViewer, GoToAssist * Support conference room systems ...
Quick apply
Redmond, WA · On-site
$100K - $140K/yr
This role requires full-time onsite presence in our Redmond, WA office, with a planned relocation ... Manage remote tools such as Datto RMM, TeamViewer, GoToAssist * Support conference room systems ...
Scottsdale, AZ · On-site
$21.75 - $29.75/hr
... DATTO RMM, and Microsoft SCCM/Intune. * To analyze and where appropriate reproduce problems that ... Employment Type: FULL_TIME
Scottsdale, AZ · On-site
$21.75 - $29.75/hr
... DATTO RMM, and Microsoft SCCM/Intune. * To analyze and where appropriate reproduce problems that ... Employment Type: FULL_TIME
Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or ... FULL_TIME
Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or ... FULL_TIME
$35.82 - $39.79
12% of jobs
$39.79 - $43.77
3% of jobs
$43.77 - $47.75
2% of jobs
$47.75 - $51.73
2% of jobs
$51.73 - $55.70
1% of jobs
$56.59 is the 25th percentile. Wages below this are outliers.
$55.70 - $59.68
20% of jobs
$59.68 - $63.66
2% of jobs
$63.66 - $67.64
6% of jobs
The median wage is $67.80 / hr.
$67.64 - $71.61
13% of jobs
$75.21 is the 75th percentile. Wages above this are outliers.
$71.61 - $75.59
14% of jobs
$75.59 - $79.57
24% of jobs
$35
$63
$79
| Aspect | Full Time Datto Rmm | Managed Service Technician |
|---|---|---|
| Certifications | IT certifications, network management | IT certifications, troubleshooting skills |
| Work Environment | Remote or on-site, focused on RMM tools | On-site or remote, hands-on technical support |
| Industry Usage | IT service providers, MSPs | IT support companies, MSPs |
Full Time Datto Rmm specialists focus on managing and monitoring client networks using RMM tools, while Managed Service Technicians provide broader technical support and troubleshooting. Both roles require IT certifications and are common in MSP environments, but their daily tasks and focus areas differ.

Full-time
Posted 14 days ago
Department: NOC Location: Syracuse, NY (Hybrid/Remote options) Reports to: NOC Leadership Type: Full-time, Exempt
About Us
ACC Technical Services is a growing MSP delivering premium IT services using modern service management, automation toolsets, and a skilled engineering team. Our style emphasizes clear outcomes, measurable service quality, and client trust.
Role Summary
We’re hiring an Automation & RMM Engineer. You will build and maintain proactive monitoring, remediation, and workflow automation across our RMM/PSA stack, integrate with third-party APIs, and deliver operational analytics in Power BI. Expect hands-on scripting (PowerShell/Python/SQL), configuration-as-code (YAML/JSON/Jinja), and Rewst workflow development aligned to NOC objectives and MSP delivery standards.
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Key Responsibilities
· RMM Monitoring & Scripts: Design, implement, and maintain monitors, policies, and remediation scripts in our RMM platform. To ensure alert fidelity, auto-ticketing, and SLA adherence. Experience with ConnectWise Automate or NinjaOne or Datto RMM or N-able required
· Workflow Automation (Rewst): Build and iterate Rewst workflows using YAML/JSON/Jinja; integrate with PSA/RMM and external systems via REST/Graph APIs; enforce input validation, error handling, and idempotent operations
· Scripting & Data Ops: Author maintainable PowerShell/Python utilities and SQL queries for configuration, ETL, reporting, and bulk operations; package and version scripts; document runbooks and rollback plans.
· Backup/DR Monitoring: Operate to checklist standards for backups—implement alerts and auto-ticketing for failures/warnings and long-running jobs; collaborate with service owners for remediation
· API Integrations: Connect RMM/PSA and security tools with vendor APIs (Microsoft Graph, SentinelOne, etc.); design secure auth, paging, rate-limit strategies; produce repeatable connectors.
· Operational Analytics: Build Power BI dashboards and data models to visualize service performance (uptime, SLAs, ticket flow, automation impact/ROI) for NOC leadership and client-facing reporting.
· Service Delivery & NOC Cadence: Contribute to NOC boards, stand-ups, and weekly ops reviews; track KPIs; drive process improvements in accordance with our NOC Manager charter.
· Documentation & Standards: Produce clear SOPs/runbooks; follow internal style from existing role descriptions and operations playbooks.
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Required Skills & Experience
· Scripting: Proficiency in PowerShell or Python; working SQL (T-SQL or PostgreSQL) for queries, views, and basic ETL.
· IaC / Templates: YAML, JSON, and Jinja for workflow definitions, payloads, and templating.
· RMM Expertise: Monitor/policy design and remediation scripting in any top RMM (Automate, NinjaOne, Datto RMM, N-able).
· API Integrations: RESTful API experience (auth flows, pagination, webhooks); familiarity with Microsoft Graph is a plus.
· Rewst: Hands-on experience building production workflows; debugging, logging, and versioning within Rewst.
· Power BI: Data modeling, DAX, and publishing secure reports/dashboards for operations and client stakeholders.
· MSP Foundations: Ticketing/PSA practices, SLAs, change control, and documentation consistent with our internal job description style.---
Requirements:· Background in IT Services/MSP environments with NOC exposure
· Experience with ConnectWise Manage/Automate, Rewst, Cisco Umbrella, Duo SentinelOne, and backup platforms (Veeam/Datto/Slide)
· Familiarity with M365/Azure administration, Microsoft Graph permissions, and service health telemetry
· Unit testing for scripts/workflows; CI/CD for automation artifacts; secure secrets handling.
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