ZipRecruiter

Log In

1

Overnight Datto Rmm Jobs (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93.60K - $108.16K/yr

Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike ... Ability to coordinate effectively with after-hours and overnight teams. Preferred: * ITIL ...

People also search for

All JobsOvernight Datto Rmm Jobs

Overnight Datto Rmm information

See salary details

$15

$65

$100

How much do overnight datto rmm jobs pay per hour?

As of May 31, 2026, the average hourly pay for overnight datto rmm in the United States is $65.80, according to ZipRecruiter salary data. Most workers in this role earn between $56.25 and $73.56 per hour, depending on experience, location, and employer.
More about Overnight Datto Rmm jobs
What cities are hiring for Overnight Datto Rmm jobs? Cities with the most Overnight Datto Rmm job openings:
What are the most commonly searched types of Datto Rmm jobs? The most popular types of Datto Rmm jobs are:
What states have the most Overnight Datto Rmm jobs? States with the most job openings for Overnight Datto Rmm jobs include:
What job categories do people searching Overnight Datto Rmm jobs look for? The top searched job categories for Overnight Datto Rmm jobs are:
Overnight Datto Rmm jobs near you
Infographic showing various Overnight Datto Rmm job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 2% Full Time, 93% Part Time, and 1% Nights. Highlights an 100% Physical job distribution, with an average salary of $136,873 per year, or $65.8 per hour.

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93.60K - $108.16K/yr

Full-time

Posted yesterday

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and the Manager will be responsible for ensuring exceptional service continuity and superior customer satidfaction, while driving continual improvement.
The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and providing clear ownership of the Root Cause Analysis and proactive remediation across customer systems.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

Apply