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Datto Rmm Jobs (NOW HIRING)

redShift

Network & Systems Technician

Albany, NY · On-site

$20 - $22/hr

Datto RMM or similar remote support solutions * Data backup and disaster recovery practices To see a full listing of all our open positions, please visit: redShift Recruiting is the region's premier ...

Auxiom LLC

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Access and support client devices and systems remotely using Datto RMM and automation tools. * Maintain professional, client-friendly communication by phone, email, and chat. * Participate in an ...

Pavion

Associate Project Manager

Ashburn, VA · On-site

$75K/yr

Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus Salary - Starting at $75,000 Disclaimer: This should not be construed to imply that these requirements are the exclusive ...

FusionTek

Remote Sales Engineer (MSP)

$110K - $125K/yr

Experience with RMM tools (Datto RMM is a plus) * Experience with Autotask PSA is a plus * Microsoft 365 Certified: Administrator Expert (MS-102) is a plus * Microsoft Certified: Azure Solutions ...

COMSO, Inc.

IT Operations Manager

Columbia, MD · On-site

$80K - $115K/yr

Experience with the Kaseya Platform (e.g., Kaseya Autotask, Datto RMM and EDR, etc.) * U.S. Citizenship required. * Must be able to pass a Background Investigation and Driving Record Check * Valid ...

COMSO Inc

IT Operations Manager

Columbia, MD · On-site

$80K - $115K/yr

Experience with the Kaseya Platform (e.g., Kaseya Autotask, Datto RMM and EDR, etc.) * U.S. Citizenship required. * Must be able to pass a Background Investigation and Driving Record Check * Valid ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.) Core Competencies * Service delivery ownership and accountability * Client relationship ...

Onsite Computing

Service Desk Manager

Corona, CA · On-site

Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.) Core Competencies * Service delivery ownership and accountability * Client relationship ...

COMSO Inc

IT Operations Manager

Columbia, MD · On-site

$80K - $115K/yr

Experience with the Kaseya Platform (e.g., Kaseya Autotask, Datto RMM and EDR, etc.) * U.S. Citizenship required. * Must be able to pass a Background Investigation and Driving Record Check * Valid ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$85K - $105K/yr

Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.) Core Competencies * Service delivery ownership and accountability * Client relationship ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Access and support client devices and systems remotely using Datto RMM and automation tools. * Maintain professional, client-friendly communication by phone, email, and chat. * Participate in an ...

Twintel

Technology Specialist II

Garden Grove, CA · On-site

$35/hr

Kaseya Product Solutions including Autotask and Datto RMM Job Requirements * High School Diploma required. * AA or Bachelor's Degree a plus. * 2+ years of IT Support Experience is desired.

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How much do datto rmm jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for datto rmm in the United States is $63.44, according to ZipRecruiter salary data. Most workers in this role earn between $55.77 and $75.72 per hour, depending on experience, location, and employer.

What is a Datto RMM job?

A Datto RMM job typically involves managing and maintaining remote monitoring and management (RMM) software to support IT infrastructure. Professionals in this role use Datto RMM to automate tasks, monitor device health, deploy patches, and troubleshoot IT issues for businesses. The job requires expertise in IT support, scripting, and network security to ensure seamless remote management. It is commonly held by managed service providers (MSPs) or IT administrators overseeing multiple endpoints.

What are typical daily tasks and responsibilities for someone working in a Datto RMM role?

A typical day in a Datto RMM role involves monitoring client networks and endpoints, deploying software updates and patches, responding to alerts, and troubleshooting technical issues remotely. You’ll often script or automate tasks to improve system efficiency and maintain uptime, while providing proactive maintenance to prevent problems before they impact clients. Collaboration with service desk teams and direct communication with clients to resolve incidents or implement solutions is also routine. This role is fast-paced and dynamic, requiring consistent organization and a customer-focused approach.

What are the key skills and qualifications needed to thrive in the Datto Rmm position, and why are they important?

To thrive in a Datto RMM role, you need a solid background in IT support, remote monitoring and management (RMM), and network troubleshooting, often backed by experience or certifications in IT infrastructure (CompTIA, Microsoft, or Datto-specific badges). Familiarity with Datto RMM tools, remote scripting, endpoint management solutions, and ticketing systems such as ConnectWise or Autotask is critical. Strong communication, analytical thinking, and problem-solving abilities help professionals effectively assist clients and manage multiple IT environments. These competencies are vital for ensuring client systems are resilient, secure, and efficiently maintained in a managed services provider (MSP) setting.

More about Datto Rmm jobs
What are the most commonly searched types of Datto Rmm jobs? The most popular types of Datto Rmm jobs are:
What job categories do people searching Datto Rmm jobs look for? The top searched job categories for Datto Rmm jobs are:
Datto Rmm jobs near you
Infographic showing various Datto Rmm job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 1% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $131,958 per year, or $63.4 per hour.
Network & Systems Technician

Network & Systems Technician

redShift

Albany, NY • On-site

$20 - $22/hr

Contractor

Posted 14 days ago

Job description

Network & Systems Technician
Location: Near Albany, NY
Pay Range: $20.00 - $22.00 per Hour
Employment Type: Full-Time
Grow Your IT Career with a Leading Technology Services Team
Our growing technology services client is seeking an IT Support Technician II to join its client support team. This is an excellent opportunity for an IT professional who enjoys solving technical challenges, providing exceptional customer service, and working with a wide variety of technologies and business environments.
The ideal candidate will have prior service desk experience, strong troubleshooting abilities, and a passion for helping users resolve technical issues efficiently and professionally.
Position Overview
As a Network & Systems Technician, you will serve as a key member of the support team, handling incoming technical requests and providing advanced troubleshooting assistance to clients. You will work closely with other technicians, serve as an escalation resource for complex issues, and support a variety of technologies including Microsoft 365, Windows environments, networking systems, security platforms, and Apple devices.
This role offers exposure to a broad range of technologies and provides opportunities to develop both technical and customer service skills in a fast-paced managed services environment.
Key Responsibilities
Technical Support & Troubleshooting
  • Respond to and resolve incoming support requests via:
    • Phone
    • Email
    • Chat
    • Remote support tools
  • Troubleshoot and resolve intermediate to advanced technical issues across client environments
  • Serve as an escalation point for issues that cannot be resolved by Level I support staff
  • Diagnose and resolve workstation, software, network, and connectivity issues
  • Support Microsoft 365 environments, including user administration and troubleshooting
  • Provide support for Windows desktops, Windows Server environments, and Apple/Mac systems
  • Assist with email setup and troubleshooting, including:
    • Microsoft Exchange
    • Outlook
    • IMAP
    • SMTP

Network & Infrastructure Support
  • Troubleshoot:
    • TCP/IP connectivity
    • DNS issues
    • DHCP issues
    • Wireless networking problems
    • Internet connectivity concerns
  • Support firewall, security, and network infrastructure technologies
  • Assist with backup and recovery solutions and best practices

Client Service & Communication
  • Deliver exceptional customer service while maintaining a friendly, professional demeanor
  • Communicate technical information clearly to both technical and non-technical users
  • Build strong relationships with clients through responsiveness and problem resolution
  • Ensure client satisfaction through thorough follow-up and issue ownership

Documentation & Team Collaboration
  • Create, update, and maintain detailed support tickets and technical documentation
  • Utilize remote monitoring and management tools to support client environments
  • Leverage automation and administration tools to improve efficiency
  • Coordinate with software, hardware, and technical vendors to resolve support issues
  • Participate in team meetings, training sessions, and collaborative troubleshooting efforts
  • Assist with infrastructure upgrades and technology projects as workload permits

Job Requirements
Qualifications
Required
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
  • 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
  • Experience using ticketing systems to manage support requests
  • Experience supporting:
    • Windows desktop operating systems
    • Printers and peripheral devices
    • Microsoft Outlook and email platforms
  • Strong troubleshooting and analytical problem-solving skills
  • Excellent verbal and written communication abilities
  • Ability to work independently while managing multiple priorities

Preferred Technical Experience
  • Microsoft 365 administration and support
  • Windows Server environments
  • Apple/Mac support
  • Palo Alto firewalls
  • Juniper networking technologies
  • Remote monitoring and management tools (RMM platforms)
  • Datto RMM or similar remote support solutions
  • Data backup and disaster recovery practices

To see a full listing of all our open positions, please visit:
https://www.redshiftrecruiting.com/jobs-hiring-near-me
redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.

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