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Datto Rmm Jobs (NOW HIRING)

redShift

Network & Systems Technician

Albany, NY · On-site

$20 - $22/hr

Datto RMM or similar remote support solutions * Data backup and disaster recovery practices To see a full listing of all our open positions, please visit: redShift Recruiting is the region's premier ...

PeopleSharp LLC

Technical Customer Concierge

Foxboro, MA · Hybrid

$50K - $65K/yr

Familiarity with tools such as Autotask, Datto RMM, IT Glue, Intermedia, WatchGuard, Keeper Security, Breach Secure Now, Bigger Brains, and Microsoft 365 ecosystems Why This Role Stands Out * You're ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager). * Familiarity with virtualization and VDI platforms (VMware ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager). * Familiarity with virtualization and VDI platforms (VMware ...

Onsite Computing

Service Desk Manager

Corona, CA · On-site

Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.) Core Competencies * Service delivery ownership and accountability * Client relationship ...

FusionTek

Remote Sales Engineer (MSP)

$110K - $125K/yr

Experience with RMM tools (Datto RMM is a plus) * Experience with Autotask PSA is a plus * Microsoft 365 Certified: Administrator Expert (MS-102) is a plus * Microsoft Certified: Azure Solutions ...

Bacheler Technologies

Be Seen First

Senior Level 2 Support Desk Engineer

Montgomery, AL · On-site

$45K - $55K/yr

Knowledge and experience with VMware vSphere, Microsoft Hyper-V, Exchange, Firewalls, ITGlue, AutoTask PSA, and Datto RMM preferred * Proven ability to troubleshoot complex issues and provide clear ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$85K - $105K/yr

Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.) Core Competencies * Service delivery ownership and accountability * Client relationship ...

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Datto Rmm information

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$35

$63

$79

How much do datto rmm jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for datto rmm in the United States is $63.44, according to ZipRecruiter salary data. Most workers in this role earn between $55.77 and $75.72 per hour, depending on experience, location, and employer.

What is a Datto RMM job?

A Datto RMM job typically involves managing and maintaining remote monitoring and management (RMM) software to support IT infrastructure. Professionals in this role use Datto RMM to automate tasks, monitor device health, deploy patches, and troubleshoot IT issues for businesses. The job requires expertise in IT support, scripting, and network security to ensure seamless remote management. It is commonly held by managed service providers (MSPs) or IT administrators overseeing multiple endpoints.

What are typical daily tasks and responsibilities for someone working in a Datto RMM role?

A typical day in a Datto RMM role involves monitoring client networks and endpoints, deploying software updates and patches, responding to alerts, and troubleshooting technical issues remotely. You’ll often script or automate tasks to improve system efficiency and maintain uptime, while providing proactive maintenance to prevent problems before they impact clients. Collaboration with service desk teams and direct communication with clients to resolve incidents or implement solutions is also routine. This role is fast-paced and dynamic, requiring consistent organization and a customer-focused approach.

What are the key skills and qualifications needed to thrive in the Datto Rmm position, and why are they important?

To thrive in a Datto RMM role, you need a solid background in IT support, remote monitoring and management (RMM), and network troubleshooting, often backed by experience or certifications in IT infrastructure (CompTIA, Microsoft, or Datto-specific badges). Familiarity with Datto RMM tools, remote scripting, endpoint management solutions, and ticketing systems such as ConnectWise or Autotask is critical. Strong communication, analytical thinking, and problem-solving abilities help professionals effectively assist clients and manage multiple IT environments. These competencies are vital for ensuring client systems are resilient, secure, and efficiently maintained in a managed services provider (MSP) setting.

More about Datto Rmm jobs
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Datto Rmm jobs near you
Infographic showing various Datto Rmm job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $131,958 per year, or $63.4 per hour.
Level I Helpdesk Technician

Level I Helpdesk Technician

Acture Solutions Inc

Albany, NY • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Job Title: Helpdesk Level 1 Technician
Location: Niskayuna, NY
Schedule: Full-Time Mon-Fri Onsite 7a-4p with 1 hour lunch

Launch Your IT Career in a Role That Matters

Acture Solutions is seeking a motivated and service-oriented Helpdesk Level 1 Technician to join our team in Niskayuna, NY. This role serves as the first point of contact for public education sector staff and student users, providing critical day-to-day technical support. If you enjoy troubleshooting, working with technology, and helping people, this is a great opportunity to grow your IT career in an education environment.

What You’ll Do

  • Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing system (Autotask/Kaseya)
  • Provide technical support for internal staff and external clients across multiple environments
  • Troubleshoot hardware, software, networking, and Microsoft 365 / Azure AD issues
  • Escalate complex issues to Tier 2/3 engineers with clear and thorough documentation
  • Assist with user onboarding/offboarding, account setup, and access management
  • Support workstation setup, imaging, and basic device configuration
  • Maintain and update internal documentation, knowledge base articles, and standard operating procedures

What You Bring

  • High School Diploma or GED required
  • Associate’s degree in a computer-related field or equivalent experience preferred
  • Familiarity with Windows environments, Microsoft 365, and Active Directory
  • Strong written and verbal communication skills
  • Ability to manage multiple support requests in a fast-paced environment
  • Customer-focused mindset with a willingness to learn and grow

Skills for Success

  • Basic knowledge of Windows 10/11, Microsoft 365, and Azure Active Directory
  • Exposure to ticketing systems and remote support tools
  • Understanding of basic networking concepts (DNS, DHCP, VPN)
  • Experience with Autotask PSA, Kaseya, or Datto RMM is a plus
  • Ability to prioritize tasks and resolve issues efficiently

Who We Are
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. At Acture Solutions, we don’t just support IT—we support people. We are committed to professional growth, meaningful work, and a collaborative environment where your contributions matter.

What We Offer

  • Salary range: $40,000–$50,000 (based on experience)
  • Medical, dental, vision, 401(k), and Employee Assistance Program
  • 13 paid holidays and generous paid time off
  • A culture that values collaboration, respect, and impact

Ready to Get Started?
If you’re passionate about technology, enjoy helping others, and want to build your IT career, we encourage you to apply.

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