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Datto Rmm Jobs (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93.60K - $108.16K/yr

Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager). * Familiarity with virtualization and VDI platforms (VMware ...

AEG

Information Technology Generalist

Saint Paul, MN · On-site

$45K - $52K/yr

Experience with remote monitoring and management (RMM) tools such as Datto RMM or similar solutions for endpoint management, monitoring, and automation. * Familiarity with IT service management ...

CMIT Solutions

Systems Engineer Level 2

Cranston, RI · On-site

Endpoint Administrator Associate • JAMF Pro 200 Preferred : • Datto Certified RMM Deployment Specialist • Microsoft Azure Administrator Associate (AZ-104) • Microsoft Certified: Identity and ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.) Core Competencies * Service delivery ownership and accountability * Client relationship ...

Onsite Computing

Service Desk Manager

Corona, CA · On-site

Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.) Core Competencies * Service delivery ownership and accountability * Client relationship ...

FusionTek

Remote Sales Engineer (MSP)

$110K - $125K/yr

Experience with RMM tools (Datto RMM is a plus) * Experience with Autotask PSA is a plus * Microsoft 365 Certified: Administrator Expert (MS-102) is a plus * Microsoft Certified: Azure Solutions ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$75K - $85K/yr

Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.) Core Competencies * Service delivery ownership and accountability * Client relationship ...

WingSwept

Systems Analyst

Chantilly, VA · On-site

Expertise with MS Windows Server, MS Exchange, ConnectWise, or Datto RMM * Expertise with all aspects of Apple OS X * CompTIA A+, Network+, and various Microsoft certifications * Experience with VDI ...

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How much do datto rmm jobs pay per hour?

As of May 31, 2026, the average hourly pay for datto rmm in the United States is $63.44, according to ZipRecruiter salary data. Most workers in this role earn between $55.77 and $75.72 per hour, depending on experience, location, and employer.

What is a Datto RMM job?

A Datto RMM job typically involves managing and maintaining remote monitoring and management (RMM) software to support IT infrastructure. Professionals in this role use Datto RMM to automate tasks, monitor device health, deploy patches, and troubleshoot IT issues for businesses. The job requires expertise in IT support, scripting, and network security to ensure seamless remote management. It is commonly held by managed service providers (MSPs) or IT administrators overseeing multiple endpoints.

What are the key skills and qualifications needed to thrive in the Datto Rmm position, and why are they important?

To thrive in a Datto RMM role, you need a solid background in IT support, remote monitoring and management (RMM), and network troubleshooting, often backed by experience or certifications in IT infrastructure (CompTIA, Microsoft, or Datto-specific badges). Familiarity with Datto RMM tools, remote scripting, endpoint management solutions, and ticketing systems such as ConnectWise or Autotask is critical. Strong communication, analytical thinking, and problem-solving abilities help professionals effectively assist clients and manage multiple IT environments. These competencies are vital for ensuring client systems are resilient, secure, and efficiently maintained in a managed services provider (MSP) setting.

What are typical daily tasks and responsibilities for someone working in a Datto RMM role?

A typical day in a Datto RMM role involves monitoring client networks and endpoints, deploying software updates and patches, responding to alerts, and troubleshooting technical issues remotely. You’ll often script or automate tasks to improve system efficiency and maintain uptime, while providing proactive maintenance to prevent problems before they impact clients. Collaboration with service desk teams and direct communication with clients to resolve incidents or implement solutions is also routine. This role is fast-paced and dynamic, requiring consistent organization and a customer-focused approach.
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Datto Rmm jobs near you

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93.60K - $108.16K/yr

Full-time

Posted yesterday

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and the Manager will be responsible for ensuring exceptional service continuity and superior customer satidfaction, while driving continual improvement.
The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and providing clear ownership of the Root Cause Analysis and proactive remediation across customer systems.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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