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Cx Manager Jobs (NOW HIRING)

INLINE PLASTICS CORP

CX Team Supervisor

Shelton, CT · On-site

The role drives team performance through coaching, KPI management, workflow compliance, and ... Support the CX Manager with departmental initiatives, process improvements, projects, and ...

Corbins

ELECTRICAL COMMISSIONING MANAGER

Austin, TX

As an Electrical Cx Manager, you will be responsible for overseeing Electrical Cx Superintendents across multiple projects. You will play a pivotal role in planning and organizing the electrical ...

Layton

Travel CX Manager-Mission Critical

Sandy, UT · On-site

Summary As a Project Manager, CX (Commissioning Manager) you will take charge of planning, coordinating, executing, and overseeing all commissioning activities. You will bring deep expertise in the ...

Layton

Travel CX Manager-Mission Critical

Sandy, UT · On-site

Summary As a Project Manager, CX (Commissioning Manager) you will take charge of planning, coordinating, executing, and overseeing all commissioning activities. You will bring deep expertise in the ...

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$61.4K

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How much do cx manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for cx manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Developing skills in data analysis, communication, and leadership is important, and some professionals pursue certifications like the Certified Customer Experience Professional (CCXP) to enhance their qualifications.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
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Cx Manager jobs near you
Infographic showing various Cx Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

CX Team Supervisor

INLINE PLASTICS CORP

Shelton, CT • On-site

Other

Posted 6 days ago

Job description

Job Summary

The Customer Experience Team Supervisor is responsible for leading the daily execution of Inline Plastics' Customer Experience organization by developing a high-performing Order Management team and ensuring consistent, best-in-class service for our customers. This role provides frontline leadership for customer order execution, service quality, and operational consistency while coaching, developing, and supporting the Order Management Representatives (OMRs).

Working closely with Sales, Planning, Manufacturing, Logistics, Marketing, and the Senior CX Strategist, the Team Leader ensures customer commitments are executed efficiently, service risks are identified early, and standardized processes are consistently followed. The role drives team performance through coaching, KPI management, workflow compliance, and continuous process improvement while fostering a culture of accountability, collaboration, and customer focus.

The Customer Experience Team Supervisor serves as the operational leader for the OMR team, ensuring the department delivers a consistent customer experience while supporting the company's growth through strong execution, talent development, and continuous improvement.

Essential Job Responsibilities

  • Lead, coach, and develop the Order Management Representative (OMR) team to deliver consistent, high-quality customer service. 
  • Monitor daily order management activities and ensure customer inquiries and orders are completed within established service standards. 
  • Balance team workloads and account assignments to maintain efficient operations and service coverage. 
  • Develop and maintain cross-training and backup coverage to ensure continuity across the team. 
  • Monitor order fulfillment, inventory concerns, and customer service risks, partnering with the Senior CX Strategist and Operations as needed. 
  • Serve as the first point of escalation for customer service issues and support the team in resolving complex situations. 
  • Monitor team performance, provide regular coaching and feedback, and support employee development and performance reviews. 
  • Partner with Sales, Planning, Manufacturing, Distribution, Finance, and other departments to resolve customer issues and improve operational processes. 
  • Maintain and support CX standard operating procedures, training materials, and onboarding for new team members. 
  • Promote a collaborative, accountable, and customer-focused team environment aligned with Inline Plastics' values. 
  • Support the CX Manager with departmental initiatives, process improvements, projects, and organizational goals.

Safety

  • Practices safe work habits and follows general safety procedures such as proper lifting and bending, ergonomics, proper use of equipment and use of personal protection equipment (PPE).
  • Practices good housekeeping including clutter-free work area and general cleaning; follows FDA product safety standards, follows IPC product defense standards, and complies with all SQF requirements.
  • Ensures lockout procedures are followed any time the equipment is being cleaned or maintained.

Product Safety and Quality

  • Follows Product Safety and Quality standards.
  • Follows FDA GMP’s regarding food contact packaging as it pertains to the employee.

Minimum Requirements (include education, experience, special skills, licenses and/or certifications required.)

  • .Bachelor’s Degree (BA or BS) or equivalent from a 4-year college/ university or comparable work experience.
  • Minimum 5 years of Customer Service Experience, Team Lead or Senior SME preferred.
  • Experience with leading order management teams and managing large volumes of customer orders.
  • Demonstrated abilities in Microsoft Office, including Excel and Outlook, is a must. 
  • Experience working in ERP systems to manage and process orders (Epicor preferred) as well as Business Intelligent Tools for Reporting.

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