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Customer Solutions Representative Jobs (NOW HIRING)

Access Dubuque

Customer Solutions Representative

Dubuque, IA · On-site

$15.50 - $20/hr

Customer Solutions Representative Kendall Hunt Publishing Company 1 Positions ID: 91461 Posted On 05/26/2026 Refreshed On 06/26/2026 Job Overview Do you enjoy helping others and tackling new ...

BradyPLUS

Customer Solutions Representative

Elkridge, MD · On-site

$21 - $23/hr

Description & Requirements As a Customer Solutions Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling ...

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How much do customer solutions representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer solutions representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Customer Solutions Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience in customer service and sales skills. Some roles offer performance-based bonuses or commissions, which can increase earnings. Achieving this income level often requires strong communication skills, a reliable internet connection, and the ability to work flexible hours.

What does a customer solutions representative do?

A customer solutions representative assists customers by addressing inquiries, resolving issues, and providing product or service information. They often use communication tools like phone, email, or chat and require strong problem-solving and communication skills to ensure customer satisfaction.

What job makes $10,000 a month without a degree?

A Customer Solutions Representative can potentially earn $10,000 a month through commissions, bonuses, and high sales performance, especially in industries like technology or finance. Success in this role often depends on strong communication skills, product knowledge, and experience, rather than formal education requirements.

How does a Customer Solutions Representative typically collaborate with other departments to resolve customer issues?

Customer Solutions Representatives often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When a customer's issue requires specialized expertise or cross-functional action, representatives coordinate internally by escalating tickets, joining team meetings, or facilitating three-way conversations. This collaborative approach ensures that customers receive accurate, timely solutions and helps representatives build valuable internal relationships. Being proactive in communication and following up on escalations are key to success in this collaborative environment.

Is CSR a good entry level position?

Customer Solutions Representative (CSR) roles are often considered good entry-level positions because they typically require minimal prior experience and focus on developing communication, problem-solving, and customer service skills. These roles often offer on-the-job training and can serve as a stepping stone to higher positions within customer support or sales departments.

What are the key skills and qualifications needed to thrive as a Customer Solutions Representative, and why are they important?

To thrive as a Customer Solutions Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, helpdesk ticketing systems, and sometimes phone or chat support platforms is typically required. Outstanding empathy, patience, and active listening make individuals stand out in this role. These skills ensure effective resolution of customer issues, promote satisfaction, and help build lasting client relationships.
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Customer Solutions Representative jobs near you
Infographic showing various Customer Solutions Representative job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 13% Part Time, 1% Temporary, and 11% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $38,227 per year, or $18.4 per hour.

Customer Solutions Representative (RESEA)

C2 GPS- Capital Area Workforce

Austin, TX

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 hours ago

Key responsibilities

  • Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information, and assist job seekers transitioning to a new position.

  • Review and identify job opportunities for customers and provide referrals to qualified candidates.

  • Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services including resume development, application completion, interview techniques, and proper dress attire.

Job description

Job Title: Customer Solutions Representative

JOB SUMMARY:

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services through the Reemployment Services and Eligibility Assessment (RESEA) Program in order to expediate employment.

ESSENTIAL FUNCTIONS:

Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.

Review and identify job opportunities for customers and provide referrals to qualified candidates.

Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.

Develop constructive and cooperative working relationships with internal team members, the public and external partners.

Actively seeks ways to improve workforce services to meet labor market needs.

Contributes to the Career Center performance goals, including customer service and following- up with workforce center customers.

Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE / SKILLS / ABILITIES:

Previous knowledge of workforce development or career counseling services is helpful.

Knowledge of the local communities being served and understanding labor market and resources.

Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.

Exceptional customer service and interpersonal skills.

Able to work with diverse customers with unique needs and communication styles.

Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.

Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.

Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE:

High school diploma or GED. 

Valid driver's license and proof of insurance with good driving record.  

Six months of relevant experience preferred. 

Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing.  Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW:       

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS' guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work. 

  Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone's life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits.  

  • Health Insurance (with no cost options for employee only plans)
  • Wellness Reimbursement
  • Generous Paid Time Off
  • Paid Parental Leave
  • 401(K) 100% employer match up to 6% of employee contributions
  • Dental
  • Vision
  • Life Insurance
  • Short and Long-Term Disability
  • Pet Insurance
  • Tuition Assistance

Equal Opportunity Employer: Minority/Female/Disability/Veteran

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