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Customer Solutions Representative Jobs in California

BradyPLUS

Customer Solutions Representative

Livermore, CA · On-site

$24.04/hr

General information Name Customer Solutions Representative Ref # 3494 City Livermore State California Country United States Function Customer Service BradyPLUS is now Imperial Brady! To learn more ...

BradyPLUS

Customer Solutions Representative

Livermore, CA · On-site

$24.04/hr

To learn more visit imperialbrady.com Description & Requirements As a Customer Solutions Representative you will manage and process customer orders, identify and resolve order issues and engage in ...

Mavis Tire

Consumer Solutions Representative

Los Angeles, CA · On-site

$17.75 - $23/hr

Consumer Solutions Representative As a Consumer Solutions Representative for Mavis, you will be ... Customers will benefit from your patience and professionalism in your efforts to resolve their ...

McMaster-Carr

Customer Solutions

Santa Fe Springs, CA · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look ...

McMaster-Carr

Customer Solutions

Los Angeles, CA · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look ...

McMaster-Carr

Customer Solutions

Los Angeles, CA · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look ...

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Customer Solutions Representative information

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$12

$18

$23

How much do customer solutions representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer solutions representative in California is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.14 per hour, depending on experience, location, and employer.

What does a Customer Solutions Representative do?

A Customer Solutions Representative is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They act as the main point of contact between a company and its customers, ensuring customer satisfaction through effective communication and problem-solving. Their duties often include handling complaints, processing orders, and offering solutions tailored to customer needs. Strong interpersonal skills and a customer-focused attitude are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Solutions Representative?

To thrive as a Customer Solutions Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, helpdesk ticketing systems, and sometimes phone or chat support platforms is typically required. Outstanding empathy, patience, and active listening make individuals stand out in this role. These skills ensure effective resolution of customer issues, promote satisfaction, and help build lasting client relationships.

How does a Customer Solutions Representative typically collaborate with other departments to resolve customer issues?

Customer Solutions Representatives often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When a customer's issue requires specialized expertise or cross-functional action, representatives coordinate internally by escalating tickets, joining team meetings, or facilitating three-way conversations. This collaborative approach ensures that customers receive accurate, timely solutions and helps representatives build valuable internal relationships. Being proactive in communication and following up on escalations are key to success in this collaborative environment.

Is remote customer solutions representative a stressful job?

A remote customer solutions representative role can be stressful due to high call volumes, problem-solving demands, and meeting performance metrics. However, stress levels vary based on individual resilience, workload, and support from the employer. Developing strong communication skills and time management can help manage job-related stress.

What are popular job titles related to Customer Solutions Representative jobs in CA?

For Customer Solutions Representative jobs in CA, the most frequently searched job titles are:

Customer Solutions Representative jobs near you
Infographic showing various Customer Solutions Representative job openings in California as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,727 per year, or $18.1 per hour.

Customer Solutions Representative

BradyPLUS

Livermore, CA • On-site

$24.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

BradyPLUS rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

250th of 427 rated retail wholesalers

Job description

General information
Name
Customer Solutions Representative
Ref #
3494
City
Livermore
State
California
Country
United States
Function
Customer Service
BradyPLUS is now Imperial Brady!
To learn more visit imperialbrady.com
Description & Requirements
Job Description
As a Customer Solutions Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience with BradyPLUS.
Responsibilities Include:
  • You must have the ability to engage with customers through various communication channels to manage orders. Ability to understand the customers' needs and ensure seamless order fulfillment. Key orders daily and resolve issues quickly and precisely.
  • Ensure timely responses to emails and phone calls answered promptly.
  • Timely Process of Returns
  • Assist Walk-in Customers (where applicable)
  • eCommerce Set-Up
  • Management of Shared Team Mailbox
  • Open & Close Cash Drawer (P21)
  • Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.
  • Immediate Response to Customer Issues
  • Follow-Up on Delivery Issues
  • Store Customer Credit Card Information
  • Maintain Customer & Ship-To Addresses
  • Maintain Customer/Delivery Note
  • Cross-Selling - Identify opportunities to offer additional products or services that complement the customer's original purchase, increasing overall sales and customer satisfaction.
  • Upselling - Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value.
  • Product Knowledge: Cultivate and maintain a deep understanding of the company's products, services, and promotions to effectively recommend the best solutions to customers.
  • Cross-Functional Collaboration: Partner closely with all Customer Success and Sales team members to ensure a seamless customer experience and support BradyPLUS in reaching its goals.
  • Additional duties or special projects as assigned.

The Ideal Candidate Will Have:
  • At least 1 year of Customer Service experience
  • Excellent verbal and written communication skills
  • Proficiency with CRM software and other customer support tools
  • Keen attention to detail and accuracy in handling data and documentation
  • A proactive nature with strong problem-solving skills
  • Ability to work independently and collaboratively
  • Customer-centric with a focus on delivering exceptional service
  • Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits:
The pay range for this role is $21.63-$24.04per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About Imperial Brady:
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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