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Customer Solutions Associate Jobs (NOW HIRING)

BradyPLUS

Customer Solutions Representative

Glenview, IL · On-site

$22 - $26/hr

Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide ...

Simos

Inventory Solutions Associate

Stafford, TX · On-site

$24/hr

Description We are now accepting applications for our Inventory Solutions Associate role out in ... Serve as Point of Contact for customers when it comes to auditing, sourcing, ordering, and project ...

BradyPLUS

Customer Solutions Representative

Greensboro, NC · On-site

$14.25 - $18.50/hr

Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide ...

Access Dubuque

Customer Solutions Representative

Dubuque, IA · On-site

$15.50 - $20/hr

Customer Solutions Representative Kendall Hunt Publishing Company 1 Positions ID: 91461 Posted On ... Associates, Inc. Customer Service Representative Cottingham & Butler/ SISCO Customer Service ...

Hive

Client Solutions Associate

San Francisco, CA · On-site

$80K - $110K/yr

... customer API requests every month. Hive also offers turnkey software applications powered by ... This Client Solutions Associate will work closely with our Executive Team to develop new ...

Hive

Client Solutions Associate

San Francisco, CA · On-site

$80K - $110K/yr

... customer API requests every month. Hive also offers turnkey software applications powered by ... This Client Solutions Associate will work closely with our Executive Team to develop new ...

Digital United

AI Solutions Associate

Farmington, CT · On-site +1

$60K - $75K/yr

CT, FL, GA, IA, MA, MD, NC, OH, RI, SC, TN Primacy is seeking an AI Solutions Associate to support ... customer experience contexts. The ideal candidate is eager to experiment, ask questions, and ...

Courier Health

Client Solutions Associate

Manhattan, NY · On-site

$95K - $115K/yr

Client Solutions Associate Courier Health is on a mission to solve one of the biggest and most ... the customer" to our internal product team. Your enthusiasm and diligence will cement Courier ...

IICRC

Customer Solutions Coordinator

Lebanon, TN · On-site

$42K/yr

As our Customer Solutions Coordinator team member, you'll be the welcoming voice and organizational ... Education · High school diploma or GED required. · Associate or bachelor's degree preferred. Why ...

Digital United

AI Solutions Associate

Farmington, CT · Remote

$60K - $75K/yr

CT, FL, GA, IA, MA, MD, NC, OH, RI, SC, TN Primacy is seeking an AI Solutions Associate to support ... customer experience contexts. The ideal candidate is eager to experiment, ask questions, and ...

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Customer Solutions Associate information

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How much do customer solutions associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer solutions associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate, and why are they important?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What cities are hiring for Customer Solutions Associate jobs? Cities with the most Customer Solutions Associate job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions Associate jobs? States with the most job openings for Customer Solutions Associate jobs include:
What job categories do people searching Customer Solutions Associate jobs look for? The top searched job categories for Customer Solutions Associate jobs are:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
Customer Solutions Representative

Customer Solutions Representative

BradyPLUS

Glenview, IL • On-site

$22 - $26/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

BradyPLUS rating

6.9

Company rating: 6.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

215th of 351 rated retail wholesalers

Job description

Description & Requirements
Job Description
As a Customer Solutions Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience with BradyPLUS.
Responsibilities Include:
  • You must have the ability to engage with customers through various communication channels to manage orders. Ability to understand the customers' needs and ensure seamless order fulfillment. Key orders daily and resolve issues quickly and precisely.
  • Ensure timely responses to emails and phone calls answered promptly.
  • Timely Process of Returns
  • Assist Walk-in Customers (where applicable)
  • eCommerce Set-Up
  • Management of Shared Team Mailbox
  • Open & Close Cash Drawer (P21)
  • Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.
  • Immediate Response to Customer Issues
  • Follow-Up on Delivery Issues
  • Store Customer Credit Card Information
  • Maintain Customer & Ship-To Addresses
  • Maintain Customer/Delivery Note
  • Cross-Selling - Identify opportunities to offer additional products or services that complement the customer's original purchase, increasing overall sales and customer satisfaction.
  • Upselling - Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value.
  • Product Knowledge: Cultivate and maintain a deep understanding of the company's products, services, and promotions to effectively recommend the best solutions to customers.
  • Cross-Functional Collaboration: Partner closely with all Customer Success and Sales team members to ensure a seamless customer experience and support BradyPLUS in reaching its goals.
  • Additional duties or special projects as assigned.
The Ideal Candidate Will Have:
  • At least 1 year of Customer Service experience
  • Excellent verbal and written communication skills
  • Proficiency with CRM software and other customer support tools
  • Keen attention to detail and accuracy in handling data and documentation
  • A proactive nature with strong problem-solving skills
  • Ability to work independently and collaboratively
  • Customer-centric with a focus on delivering exceptional service
  • Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

Compensation & Benefits:
The pay range for this role is $22.00- $26.00 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS:
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com .
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.

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