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Customer Solutions Associate Jobs (NOW HIRING)

Digital United

AI Solutions Associate

Farmington, CT · Remote

$60K - $75K/yr

CT, FL, GA, IA, MA, MD, NC, OH, RI, SC, TN Primacy is seeking an AI Solutions Associate to support ... customer experience contexts. The ideal candidate is eager to experiment, ask questions, and ...

Generac

Customer Solutions Specialist

Waukesha, WI

The Customer Solutions Specialist (CSS) delivers highquality technical support and service to ... Associate degree or equivalent experience in relevant technical field. * 3+ years working in a B2B ...

BradyPLUS

Customer Solutions Representative

Elkridge, MD · On-site

$21 - $23/hr

Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide ...

BradyPLUS

Customer Solutions Representative

Sheboygan, WI · On-site

$16.50 - $21.25/hr

Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide ...

Hive

Client Solutions Associate

San Francisco, CA · On-site

$80K - $110K/yr

... customer API requests every month. Hive also offers turnkey software applications powered by ... This Client Solutions Associate will work closely with our Executive Team to develop new ...

Hive

Client Solutions Associate

San Francisco, CA

$80K - $110K/yr

... customer API requests every month. Hive also offers turnkey software applications powered by ... This Client Solutions Associate will work closely with our Executive Team to develop new ...

Stouffers

Customer Solution & Claims Associate

Seattle, WA · On-site

$60K - $65K/yr

Position Summary Nestlé Professional Solutions is seeking a Customer Solutions Associate that will serve as the primary point of contact and advocate for the customer and is responsible to optimize ...

BradyPLUS

Customer Solutions Representative

Tucson, AZ · On-site

$16 - $20.50/hr

Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide ...

Digital United

AI Solutions Associate

Farmington, CT · On-site +1

$60K - $75K/yr

CT, FL, GA, IA, MA, MD, NC, OH, RI, SC, TN Primacy is seeking an AI Solutions Associate to support ... customer experience contexts. The ideal candidate is eager to experiment, ask questions, and ...

BradyPLUS

Customer Solutions Representative

Arizona City, AZ

$16.50 - $21.50/hr

Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide ...

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Customer Solutions Associate information

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How much do customer solutions associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer solutions associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate, and why are they important?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What cities are hiring for Customer Solutions Associate jobs? Cities with the most Customer Solutions Associate job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions Associate jobs? States with the most job openings for Customer Solutions Associate jobs include:
What job categories do people searching Customer Solutions Associate jobs look for? The top searched job categories for Customer Solutions Associate jobs are:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

AI Solutions Associate

Digital United

Farmington, CT • Remote

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

ROLE SUMMARY
Seeking applicants in the following states: CT, FL, GA, IA, MA, MD, NC, OH, RI, SC, TN
Primacy is seeking an AI Solutions Associate to support the expansion and adoption of artificial intelligence across the agency. This role will work closely with senior technology leadership and cross-functional teams to help research, prototype, and implement AI-driven solutions that improve efficiency for both clients and internal teams.
This is a hands-on, learning-oriented role for someone early in their career who is deeply curious about AI and excited to apply emerging technologies in real-world marketing and customer experience contexts. The ideal candidate is eager to experiment, ask questions, and translate AI capabilities into practical use cases under the guidance of more senior team members.
Measures:
  • Contribution to the research, development, and launch of multiple AI proofs‑of‑concept or pilots per year that are adopted by internal teams or client projects.
  • Operational Impact: helping deliver AI-enabled solutions that demonstrate measurable efficiency gains (e.g., time saved, cost reduced, improved workflows) for internal teams or clients.
  • Adoption & Enablement: actively supports AI adoption across teams through documentation, training, or hands-on assistance, resulting in consistent usage of approved AI tools and practices.
  • Learning & Growth: demonstrating continuous skill development in AI and marketing technology through certifications, applied learning, or experimentation that increases independence and value over time.

REPORTS TO: VP, TECHNOLOGY
RESPONSIBILITIES:
AI Solutions Support
  • Support the development and execution of the agency’s AI initiatives and roadmap.
  • Assist in researching emerging AI tools and technologies and documenting potential applications.
  • Contribute to the creation of reusable AI patterns, frameworks, and proof-of-concepts.
  • Help evaluate AI tools for internal use and client-facing solutions.
Client Solutions & Innovation
  • Support client teams in integrating AI into ongoing project work.
  • Assist with pilot initiatives and proof-of-concepts to demonstrate AI-driven value.
  • Help translate AI capabilities into clear, practical solutions aligned with client goals.
  • Participate in post‑implementation reviews to identify learnings and improvement opportunities.
Internal Enablement
  • Help document AI best practices, workflows, and usage guidelines for internal teams.
  • Support internal training, demos, or knowledge-sharing sessions focused on AI tools.
  • Promote responsible and ethical AI usage through research and collaboration.
Business Development & Thought Leadership
  • Assist with proposals, case studies, and presentations involving AI-enabled services.
  • Support thought leadership efforts such as blog posts, internal insights, or research summaries on AI trends in marketing.

What it takes to succeed in this role
QUALIFICATIONS:
  1. 1–3 years of experience in digital marketing, marketing technology, data, analytics, or emerging technology roles involving AI implementations and solutions.
  2. Degree in Computer Science strongly preferred.
  3. Hands-on AI experience building personal or professional products, automations, or AI-powered solutions.
  4. Experience working with modern agentic AI frameworks, MCP (Model Context Protocol), AI skills/tools, and orchestration concepts.
  5. Practical experience with one or more AI development environments or coding agents such as OpenAI Codex, Claude Code, or Windsurf.
  6. Familiarity with integrating AI capabilities into business workflows, internal tools, customer experiences, or automation pipelines.
  7. Strong problem-solving skills with the ability to rapidly prototype, test, and iterate using AI tools and emerging technologies.
  8. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
  9. Self-starter mindset with curiosity, adaptability, and passion for staying current with the rapidly evolving AI ecosystem.
  10. Preferred: exposure to cloud platforms, APIs, LLM integrations, prompt engineering, RAG workflows, or automation platforms.
The Perks:
  • The best co-workers you’ll ever find
  • Unlimited PTO
  • Medical, Dental, Vision, 401k plus match
  • Annual performance bonus eligibility
  • Ongoing training opportunities
  • Planned outings and team events (remote workers included!)
PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional standing, walking, or lifting of office supplies (up to 10–20 lbs.)
  • Frequent communication via phone, email, and video conferencing.
  • Work is performed in a temperature-controlled office environment with standard lighting and noise levels.
  • Position may require occasional travel to client site

COMPENSATION:
We offer a competitive salary based on experience and qualifications. The compensation range for this position is $60,000-75,000 annually, based on years of experience and skillset, with potential for performance-based bonuses, 401(k) with employer match, and medical benefits.
EEO & Accessibility Statement
Primacy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodation during the application or interview process, please contact ADArequests@digitalunited360.com

 

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