Customer Solutions Associate Jobs (NOW HIRING)

Adecco is assisting a local client to recruit for a Customer Solutions Representative in Menands NY. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is One of the largest investor-owned energy companies in the US — serving more than 20 million people throughout New York and Massachusetts. Every day we deliver safe and secure energy to homes, communities, and businesses. If Customer Solutions Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Key Accountabilities:

• Create, manage, and maintain Service Line Inspection complaints reporting to both internal stakeholders and regulatory agencies.

• Contribute to the Office of the President stakeholder engagement by highlighting key areas of opportunity.

• Deliver user-friendly reporting solutions that will drive accuracy and standardization.

• Maintain a process of proactive communication to customers and internal stakeholders on receipt of complaint, expected response time, and final resolution as required.

• Provide analysis on root cause issues, support initiatives and process improvements.

• Assist in creating and building Standard Operating Procedures and training plan to ensure sustainability and control compliance.

• Lead process improvements and iterate on complaint management process, as needed.

• Deliver ongoing or ad hoc training to agents and key process members to ensure alignment across E2E process

• Provide high-touch, white-glove support for key operational initiatives, ensuring exceptional service delivery, proactive issue resolution, and alignment with strategic business objectives as needed

• Create and maintain performance dashboards and reporting tools to monitor KPIs and regulatory compliance.

• Support Office of the President team needs as required.

• Support and attend regulatory discussions as required.

• Develop and maintain relationships with internal stakeholders and NY regulatory external stakeholders.

• Investigate, analyze, resolve, and respond to escalated complaints filed by internal and external customers, Stakeholders, Executives, state and local government officials, commissions, regulators, elected officials, Media, Small Claims and Better Business Bureau.

• Investigate and prepare escalated complaint responses including, but not limited to, Informal Reviews and Settlements.

• Collaborate and gather documentation to support company positions and attend related Informal Hearings on behalf of the Office of the President.

Knowledge & Experience Requirements:

• A Bachelor's degree in business or related field

• A minimum of 2 years’ experience in an applicable role

• Familiarity with the tracking and reporting needs of the New York electric and gas companies

• Possesses knowledge and understanding of clients electric or gas policies, processes, systems, tariffs, and general construction practices and how to apply them effectively. Experience with process management and improvements

• Experience with enhancing reports and dashboards

• Knowledge and understanding of customer systems (CRIS and/or CSS)

• Strong customer service focus

• Knowledge of gas and electric operations including penalty metrics and regulatory reporting

• Ability to work as part of a geographically diverse virtual team

• Strong written and oral communication skills

• Copes with a changing landscape and can overcome obstacles

• Strong critical thinking and analytical skills

• Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint).

• Exposure to Gas Field Operations processes and regulatory requirements is preferred

What's in this Customer Solutions Representative position for you?

· Pay: $20.92/hr.

· Shift: 8:00 AM - 5:00 PM Hybrid (Tues-Thurs in the office. Monday & Friday remote)

· Weekly paycheck

· Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Customer Solutions Representative is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Solutions Representative position and other opportunities with Adecco in Menands NY, apply today!

Pay Details: $20.92 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.