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Customer Solutions Associate Jobs (NOW HIRING)

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Microsoft Solutions Associate

Concord, NH

$28.85 - $36.74/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... Our Microsoft Solutions Associate (MSA) plays a critical role in supporting the success of our team.

Connection

Microsoft Solutions Associate

Concord, NH · Remote

$16 - $21.50/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... Our Microsoft Solutions Associate (MSA) plays a critical role in supporting the success of our team.

BradyPLUS

Customer Solutions Representative

Kent, WA · On-site

$19 - $25/hr

General information Name Customer Solutions Representative Ref # 3364 City Kent State Washington ... This range represents what the company reasonably expects to pay an associate for this role based ...

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How much do customer solutions associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer solutions associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities are hiring for Customer Solutions Associate jobs?

Cities with the most Customer Solutions Associate job openings:

What are the most commonly searched types of Customer Solutions jobs?

The most popular types of Customer Solutions jobs are:

Who are the top companies hiring for Customer Solutions Associate jobs?

The top employers for Customer Solutions Associate jobs are:

What states have the most Customer Solutions Associate jobs?

States with the most job openings for Customer Solutions Associate jobs include:

What job categories do people searching Customer Solutions Associate jobs look for?

The top searched job categories for Customer Solutions Associate jobs are:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Solutions Representative

Chelsea Groton Bank

Waterford, CT • On-site

$18.90 - $20/hr

Full-time

Posted 9 days ago

Job description

CUSTOMER SOLUTIONS REPRESENTATIVE (NE-7)

All Locations


This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services that enhance their financial well-being, customer solutions representatives are cross-trained to fully handle both operational and moderate customer service representative tasks efficiently and effectively.

ACCOUNTABILITIES / RESPONSIBILITIES:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. 

  1. Proactively engages with customers on retail branch floor – informs and educates through various experiences including digital presentations - provides efficient, accurate and courteous customer service.    
  2. Maintains complete knowledge of Bank’s products and services.  Identifies and actively engages customer in determining needs and goals.  Recommends and creates customized solutions – opens and processes all types of consumers and businesses deposit, retirement, and consumer credit card accounts, participates in onboarding and customer retention activities. Refers to a business partner as appropriate.             
  3. Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, check cashing, commercial teller transactions, coin orders, cash advances, traveler’s checks, etc.   
  4. Assists customers with account maintenance, CD renewals, address changes, research requests, check ordering, debit card orders, safe deposit access, notary services, and able to effectively demonstrate online banking and mobile banking services. 
  5. Balances transactions and cash at the end of the day and assists with ATM balancing and branch settlement. Maintains keys and combinations.  Has branch opening and closing responsibilities. Assists with other security and audit routines. 
  6. Ensures that transactions are processed accurately and proper documentation completed. 
  7. Promotes the Bank’s products and services and maintains active participation in community affairs. 
  8. Responsible for adhering to Bank policies and procedures related to regulatory compliance requirements applicable to the job function. 
  9. Performs related and unrelated duties as may be needed.

 

POSITION REQUIREMENTS:

High School diploma; associate’s or bachelor’s degree preferred; minimum of two years of customer service or related experience required, cash handling experience helpful. A proven ability to take initiative to achieve personal and professional goals and objectives.  Effective customer service, verbal and written communication, mathematical, problem solving and organizational skills. Detail-oriented and able to multi-task and use various types of office equipment, including computer. Able to lead by example. Tech-savvy – use and ability to demonstrate features of banking technology with customers using a variety of tools.  Proficient use of Microsoft Word, Excel, Outlook, and PowerPoint software applications is essential. Actively learns, demonstrates, and fosters the Chelsea Groton Bank culture. Physical requirements include the ability to move to various locations including the vault, ability to lift up to 15 pounds on an interim basis, and the flexibility to bend and reach.

SUPERVISORY SCOPE:

None

INDEPENDENT ACTION:

Performs work within established guidelines and according to specific procedures.  Refers problems to immediate supervisor.

COMPLIANCE:

Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending.