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Customer Solutions Associate Jobs in Illinois (NOW HIRING)

Grubhub

Associate, Integrations & Solutions

Chicago, IL · On-site

... our customers and partners. We're looking for someone eager to learn the ins and outs of new ... This role will report to the Associate Director of Integrations & Solutions in the Merchant Network ...

Ammega

Customer Solution Specialist

Carol Stream, IL · On-site

Position Summary We are seeking a friendly, professional, and customer-focused Customer Solution ... Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous ...

Ammega

Customer Solution Specialist

Carol Stream, IL · On-site

Position Summary We are seeking a friendly, professional, and customer-focused Customer Solution ... Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous ...

AMMEGA

Customer Solution Specialist

Carol Stream, IL · On-site

Customer Support Specialist As a customer support specialist, you will be responsible for ... Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous ...

Ohmite

Technical Solutions Engineer

Warrenville, IL · On-site

Collaborate with Engineering and Operations associates to address customer needs, support product ... solutions. * Ability to explain technical concepts clearly to both technical and non-technical ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Illinois

Customer Solutions Associate information

See Illinois salary details

$8

$16

$26

How much do customer solutions associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer solutions associate in Illinois is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.65 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What are the most commonly searched types of Customer Solutions jobs in Illinois? The most popular types of Customer Solutions jobs in Illinois are:
What job categories do people searching Customer Solutions Associate jobs in Illinois look for? The top searched job categories for Customer Solutions Associate jobs in Illinois are:
What cities in Illinois are hiring for Customer Solutions Associate jobs? Cities in Illinois with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Illinois as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,543 per year, or $16.6 per hour.

Operational and Customer Solutions Associate

Lucas James Talent Partners

Itasca, IL • On-site

Other

Re-posted 18 days ago

Job description


Summary/Objective
The OCS Associate is responsible for managing day-to-day operational activities for their assigned accounts, including customer service, purchasing, order processing, sales and logistics coordination, and documentation management. This role ensures accurate SAP transaction entry, timely reconciliation of inventory, and proper handling of all paperwork and system entries. The Associate also supports cross-functional communication to resolve issues and coordinate shipments. Through these activities, the OCS Associate helps maintain operational efficiency and supports organizational goals for customer satisfaction.
Essential Functions
Operations
  • Process SAP entries accurately and efficiently, including:
    • Accepting customer orders
    • Entering sales TC's
    • Creating and sending purchase orders to suppliers
    • Processing warehouse releases
    • Processing inward/outward entries
    • Checking and posting vendor invoices including but not limited to freight cost, duties, other costs associated with the shipment
    • Checking and posting warehouse charges, FedEx/UPS charges
    • Processing billings
    • Entering Sales price adjustment
    • Entering Sales and Purchase Returns
    • Checking and entering Stock Transfer entry (STO)
    • Entering subcontract entry as needed
    • Entering value write-off in SAP for insurance, sample and disposal (STO) with guidance from the OCS manager or Senior manager
  • Ensure timely and accurate monthly and annual closings, including:
    • Following up on open purchase and sales orders
    • Reviewing warehouse charges and reconciliation
    • Checking and entering FedEx, UPS and other courier's charges
    • Investigating and correcting any inventory and/or entry discrepancies within the month
    • Checking and entering MIGO for lot number adjustment as necessary
    • Support quarterly disposal process, including but not limited receiving quote from 3rd party, giving directions to warehouse for disposal

•Collect outbound and inbound paperwork from warehouses for assigned accounts (BOL, POD, Inbound receipts, etc.).
•File all necessary paperwork in Docuware in a timely and accurate manner.
•Work with the Trade Compliance team to verify Incoterms, coordinate ISF filings, prepare export declarations (if applicable), arrival notices, and timely custom clearance.
•File all necessary paperwork in Docuware in a timely and accurate manner.
•Enter customer, supplier and vendor registrations in Mezzanine as requested.
•Perform all responsibilities in a timely and effective manner, to meet position objectives. Adhere to company, department, and team procedures, policies, processes, and rules.
Sales & Logistics Coordination
  • Provide support to Sales members by preparing logistics quotations and coordinating shipments when necessary.
  • Prepare inventory management information (spreadsheet, Overdrive, etc.), forecasts for suppliers, and analysis reports for Sales as requested.
Cross-Functional Communication & Escalation
•Respond to inquiries via phone, email, and chat in a timely and professional manner.
  • Maintain a favorable working relationship with all departments and employees to foster a cooperative and productive environment.
•Adhere to schedules, notify and escalate action as warranted. Communicate issues to salesperson, sales team, and other business partners in real-time.
  • Keep appropriate individuals informed of any issues that may impact the sales department, company operations, or financial results.

•Keep the OCS Manager and other individuals who should be notified promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
This job description is intended to outline the primary responsibilities of the position. It is not an exhaustive list of all duties, and responsibilities may evolve over time based on business needs.
Education and Experience
•Associate degree in business, operations, logistics, or equivalent.
•2 years of experience in a similar operations environment.
•Competency with all applicable Company software, applications, systems and processes (i.e., SAP, Ringi, SharePoint, Overdrive, Mezzanine)
•Intermediate level Microsoft Excel
Position Type and Expected Hours of Work
This is a full-time position, Monday through Friday, excluding Company holidays. Normal office business hours are between 8:00 AM to 6:00 PM. Actual working hours will be based on the businesses needs and determined by your supervisor. Occasional evening and weekend work may be required as job duties demand.
Physical Demands
This position may require occasional standing, walking, and the ability to lift up to 10-15 pounds. The role involves frequent use of a computer and other office equipment, as well as sitting for extended periods of time.
Travel
Travel is primarily local during the business day, although overnight travel may occur on an infrequent basis based on business needs.
Professional Conduct and Workplace Culture
Uphold professional ethics and comply with all company rules and policies. Demonstrate respect for and adherence to company regulations and actively work to maintain and enhance the company's reputation. Refrain from making disparaging or damaging remarks about company policies or systems. Always show due respect to company leadership and supervisors and maintain a professional and constructive attitude in all interactions. If there are differing opinions or suggestions for improvement, communicate them respectfully to the appropriate management level rather than in public settings.
Work collaboratively with senior managers to foster a positive, motivated, and inclusive work environment. Avoid forming cliques or exclusive groups that may disrupt team unity. Promote fairness, teamwork, and a culture of mutual respect that supports the overall success of the organization.

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