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Customer Solutions Associate Jobs in Illinois (NOW HIRING)

Grubhub

Associate, Integrations & Solutions

Chicago, IL · On-site

... our customers and partners. We're looking for someone eager to learn the ins and outs of new ... This role will report to the Associate Director of Integrations & Solutions in the Merchant Network ...

Ammega

Customer Solution Specialist

Carol Stream, IL · On-site

Position Summary We are seeking a friendly, professional, and customer-focused Customer Solution ... Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous ...

Ammega

Customer Solution Specialist

Carol Stream, IL · On-site

Position Summary We are seeking a friendly, professional, and customer-focused Customer Solution ... Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous ...

Ohmite

Technical Solutions Engineer

Warrenville, IL

Collaborate with Engineering and Operations associates to address customer needs, support product ... solutions. * Ability to explain technical concepts clearly to both technical and non-technical ...

American Freight

Retail Sales Associate

Champaign, IL · On-site

$14.50 - $16.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

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Customer Solutions Associate information

See Illinois salary details

$8

$16

$26

How much do customer solutions associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions associate in Illinois is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.65 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Illinois?

The most popular types of Customer Solutions jobs in Illinois are:

What job categories do people searching Customer Solutions Associate jobs in Illinois look for?

The top searched job categories for Customer Solutions Associate jobs in Illinois are:

What cities in Illinois are hiring for Customer Solutions Associate jobs?

Cities in Illinois with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Illinois as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $34,543 per year, or $16.6 per hour.

Customer Solutions Engineer.

AYR Global IT Solutions Inc

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Company Description

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

Job Description

Job Title: Customer Solutions Engineer.
Loation: Chicago, IL
Duration: Fulltime Permanent

Qualifications

Job Requirements:
Must have a minimum of associates level technical degree, four year college or technical school degree preferred.
Must have proven experience in providing complex voice and data system solutions to financial clients or other large enterprise clients
Must have excellent verbal and written communication skills.
Must have excellent interpersonal and time management skills.
Must be detail oriented, multi-tasking, and able to deal with tight deadlines and stress.
Must have Project Management capabilities to work with other teams to accomplish goals
Friendly and out-going with a keen ability to work in teams
Structured and methodical approach
Driven to high quality and excellence
Extremely client-oriented
DESIRED TECHNICAL SKILLS:
IP communications, including VOIP and SIP
Network security including SBC, firewalls, etc.
Active Directory, MS OCS, Windows / Linux Operating Systems
VM Ware and other virtual environments
Telecoms and IPT e.g. Avaya, Cisco and any other PBX vendors
CTI, CRM or voice and data application integration
Digital TDM communication networks, voice networks, private line connectivity, hoot 'n' holler networks, and bridging
Understanding of POTs, Q.SIG, PRI and T1 interfaces
Familiarity with Voice Recording systems & centralized storage solutions like EMC
Additional Details
IPC offers Medical, Dental, Vision, Life Insurance and Accidental Death and Dismemberment, Long and Short Term Disability, 401(k), Flexible Spending Accounts, Pre-tax Commuter Program, Employee Assistance Program, Aflac, Tuition Reimbursement, Vacation/Personal/Sick Days.
Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.
To all recruitment agencies:IPC does not accept unsolicited Resumes. Please do not forward Resumes to any IPC employee, location or website. IPC is not responsible for any fees related to unsolicited Resumes.

Additional Information

If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490

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