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Customer Solutions Associate Jobs in Chicago, IL

Ammega

Customer Solution Specialist

Carol Stream, IL · On-site

Position Summary We are seeking a friendly, professional, and customer-focused Customer Solution ... Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous ...

Ammega

Customer Solution Specialist

Carol Stream, IL · On-site

Position Summary We are seeking a friendly, professional, and customer-focused Customer Solution ... Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of previous ...

Ohmite

Technical Solutions Engineer

Warrenville, IL · On-site

Collaborate with Engineering and Operations associates to address customer needs, support product ... solutions. * Ability to explain technical concepts clearly to both technical and non-technical ...

Lands' End

Sales Associate

Kildeer, IL · On-site

$14 - $19/hr

As a Sales Associate, you are a member of a talented team that represents Lands' End to the ... identify * customer needs and provide appropriate solutions; this can include suggesting ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Chicago, IL

Customer Solutions Associate information

See Chicago, IL salary details

$9

$17

$28

How much do customer solutions associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer solutions associate in Chicago, IL is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.81 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Chicago, IL?

The most popular types of Customer Solutions jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Solutions Associate jobs?

Cities near Chicago, IL with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,721 per year, or $17.7 per hour.

Facility Solutions Associate

City Wide Facility Solutions

Darien, IL • On-site

$16.50 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Join a Growing Team at City Wide Facility Solutions
Are you a relationship-driven professional who enjoys solving problems, building partnerships, and ensuring exceptional customer experiences? Facility Solutions Associate describes a role that serves as the primary point of contact for clients and independent contractors, helping ensure facilities are serviced to the highest standards while identifying opportunities for business growth
At City Wide Facility Solutions, we help businesses maintain clean, safe, and productive environments. We're looking for a motivated Facility Solutions Associate who thrives in a fast-paced environment and enjoys a mix of customer service, operations, account management, and business development.
What You'll Do
  • Manage and grow relationships with assigned client accounts.
  • Conduct routine quality control inspections of client facilities.
  • Address service concerns and ensure timely resolution of client requests.
  • Coordinate and support contracted service providers to maintain service excellence.
  • Negotiate pricing and service agreements for additional project work.
  • Recruit, onboard, and manage contractor relationships when needed.
  • Identify opportunities to expand services within existing accounts.
  • Utilize CRM and Microsoft Office tools to document inspections, client interactions, and service activities.
  • Collaborate with sales, accounting, operations, and service teams to deliver exceptional customer satisfaction.

Requirements
  • 1-3 years of experience in facility management, building maintenance, operations, sales, account management, or a related field
  • Strong interpersonal and relationship-building skills
  • Excellent communication and problem-solving abilities
  • Highly organized with exceptional attention to detail
  • Comfortable using Microsoft Office and CRM systems
  • Reliable transportation and ability to travel throughout assigned territory
  • High School Diploma required; Bachelor's Degree preferred

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k with Company Match)
  • Paid Time Off
  • Quarterly Team Outings'

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