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Customer Solutions Associate Jobs in Chicago, IL

Lands' End

Sales Associate

Kildeer, IL · On-site

$14 - $19/hr

As a Sales Associate, you are a member of a talented team that represents Lands' End to the ... identify * customer needs and provide appropriate solutions; this can include suggesting ...

Lands' End

Sales Associate

Niles, IL · On-site

$14 - $19/hr

Position Summary As a Sales Associate, you are a member of a talented team that represents Lands ... to identify customer needs and provide appropriate solutions; this can include suggesting ...

Staples, Inc.

Customer Service Representative

Waukegan, IL · On-site

$15.25 - $20.75/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site

$16 - $21.75/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.25/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site

$15.50 - $21/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site +1

$15.75 - $21.25/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Orbus Inc

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $22/hr

... Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic ... You own the customer solution from start to finish, giving you autonomy to make things right.

Staples, Inc.

Customer Service Representative

Waukegan, IL · On-site +1

$15.25 - $20.75/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site +1

$15.50 - $21/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Orbus

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

... Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic ... You own the customer solution from start to finish, giving you autonomy to make things right.

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Lincolnshire, IL · On-site +1

$16.75 - $23/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

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Showing results 21-40

All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Chicago, IL

Customer Solutions Associate information

See Chicago, IL salary details

$9

$17

$28

How much do customer solutions associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer solutions associate in Chicago, IL is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.81 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What are the most commonly searched types of Customer Solutions jobs in Chicago, IL?

The most popular types of Customer Solutions jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Solutions Associate jobs?

Cities near Chicago, IL with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,721 per year, or $17.7 per hour.

Technical Solutions Engineer

Ohmite Manufacturing

Warrenville, IL • On-site

Full-time

Re-posted 29 days ago

Job description

The Position
We are currently looking for a Technical Solutions Engineer, specialized in electrical components, to join our team.
The Technical Solutions Engineer provides pre-sales technical support, customer application guidance, product training, and technical marketing support to our developing customer base. The ideal candidate has strong technical aptitude, a business development mindset, and a customer-focused approach to solving application challenges.
This role serves as a bridge between customers, Sales, Marketing, Engineering, and Operations by helping customers understand product capabilities, resolving technical questions, supporting product selection, and creating technical resources that strengthen the sales process.
Success in this role can lead to career progression within Sales, Product Management, Marketing Management, or Technical Sales leadership.
Job Description
Primary Responsibilities
  • Serve as a subject matter expert for incoming technical requests, website chat inquiries, and customer application questions from ohmite.com.
  • Troubleshoot and resolve customer issues related to passive and thermal technology products, helping customers identify appropriate product solutions.
  • Work closely with Sales teams, Manufacturer Representatives, and Distributors to understand customer requirements and provide technical insight during the pre-sale and post-sale process.
  • Participate in sales calls with customers, Manufacturer Representatives, and Distributors.
  • Conduct product demonstrations and instructional presentations that help customers, distributors, and sales teams understand the technical aspects of our products.
  • Create, update, and maintain technical documentation and support materials, including competitive cross reference data, application guides, customer-facing presentations, training materials, and product selection resources.
  • Research competitor products and help identify product positioning, substitution opportunities, and application advantages.
  • Train internal and external Sales and Marketing staff on product features, applications, competitive differences, and customer solutions.
  • Collaborate with Engineering and Operations associates to address customer needs, support product improvements, and help identify new product opportunities.
  • Collect and analyze customer, market, competitor, and product data to support sales growth and technical decision-making.

Job Requirements
Education
  • Bachelor's degree in Electrical Engineering, a related technical discipline, or equivalent technical experience.

Skills & Relevant Work Experience
  • Strong understanding of passive and thermal technology, including electrical components used in power, heat, energy, noise filtering, and related applications.

  • Technical writing skills, with the ability to create clear and useful documentation for customers, distributors, and internal teams.
  • Strong problem-solving and analytical skills, with the ability to evaluate technical issues and recommend optimized solutions.
  • Ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Client-facing communication skills, including presentation, listening, relationship-building, and soft sales skills.
  • Some experience in B2B sales, technical support, applications engineering, product marketing, or manufacturing preferred.
  • Ability to work closely with Sales, Marketing, Engineering, Operations, Manufacturer Representatives, and Distributors.
  • Data collection and analysis skills.
  • Ability to manage multiple projects and customer requests at the same time.
  • Familiarity with Customer Relationship Management tools.
  • Proficiency with Microsoft Office and familiarity with other business systems software.
  • High levels of enthusiasm, self-motivation, organization, and follow-through.

EOE M/F/D/V
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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