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Customer Solutions Associate Jobs in Payson, IL (NOW HIRING)

Niemann Foods

Customer Service Associate

Louisiana, MO · On-site

$12.75 - $17.75/hr

Maintains customer satisfaction by providing solutions to concerns * Learns and uses the GUEST ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

Niemann Foods

Customer Service Associate

Louisiana, MO

$12.75 - $17.75/hr

Maintains customer satisfaction by providing solutions to concerns * Learns and uses the GUEST ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

County Market

Customer Service Associate

Louisiana, MO · On-site

$12.75 - $17.75/hr

Maintains customer satisfaction by providing solutions to concerns * Learns and uses the GUEST ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

Sonepar

Driver/Warehouse Associate

Quincy, IL · On-site

$18 - $22/hr

Provides associates with possible solutions and/or appropriate contact information when problems arise, reports observations of customer opportunities and problems to the Warehouse Manager. * Loads ...

H&R Block

Tax Associate

Quincy, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Experience asking questions and recommending solutions based on customer needs * Ability to work 15 ...

H&R Block

Tax Associate

Quincy, IL · On-site

$14.45 - $18/hr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Experience asking questions and recommending solutions based on customer needs * Ability to work 15 ...

Sonepar

Driver/Warehouse Associate

Quincy, IL · On-site

$18 - $22/hr

Provides associates with possible solutions and/or appropriate contact information when problems arise, reports observations of customer opportunities and problems to the Warehouse Manager. * Loads ...

Sonepar

Warehouse Associate/Driver

Hannibal, MO · On-site

$20 - $22/hr

Provides associates with possible solutions and/or appropriate contact information when problems arise, reports observations of customer opportunities and problems to the Warehouse Manager. * Loads ...

Staples

Retail Sales Associate (Quincy, IL)

Quincy, IL · On-site

$15 - $15.25/hr

You'll help customers find products, provide solutions, and handle returns or online pickups. You ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Staples

Retail Sales Associate (Quincy, IL)

Quincy, IL · On-site

$15 - $15.25/hr

Youll help customers find products, provide solutions, and handle returns or online pickups. Youll ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

H&R Block

Tax Associate

Palmyra, MO · On-site

$50K - $67K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Experience asking questions and recommending solutions based on customer needs * Ability to work 15 ...

H&R Block

Tax Associate

Hannibal, MO · On-site

$55K - $73K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Experience asking questions and recommending solutions based on customer needs * Ability to work 15 ...

H&R Block

Tax Associate

Louisiana, MO · On-site

$51K - $68K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Experience asking questions and recommending solutions based on customer needs * Ability to work 15 ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Payson, IL

Customer Solutions Associate information

See Payson, IL salary details

$8

$16

$26

How much do customer solutions associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer solutions associate in Payson, IL is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.94 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities near Payson, IL are hiring for Customer Solutions Associate jobs?

Cities near Payson, IL with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Payson, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,075 per year, or $16.9 per hour.

Customer Service Associate

Niemann Foods

Louisiana, MO • On-site

$12.75 - $17.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

 

SUMMARY

The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Delivers superior guest service and ensure absolute customer satisfaction
  • Maintains customer satisfaction by providing solutions to concerns
  • Learns and uses the GUEST program
  • Greet Customers. Be sincere
  • Use a smile. Project a friendly manner
  • Engage the customer in casual conversation
  • Show respect toward customers purchases
  • Thank them
  • Understand all aspects of the cashier/bagger position
  • Supervises front end cleanliness and organization
  • Controls traffic flow on the front
  • Ensures compliance with all laws, policies and procedures through regular front end management
  • Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
  • Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
  • Handles software and hardware equipment issues
  • Work within company programs, policies and procedures
  • Follows safety policies and procedures; is a safety role model
  • Other duties as assigned by supervisor 

KEY ATTRIBUTES

  • Customer service skills
  • Genuine
  • Friendly
  • Leadership skills
  • Communication skills
  • Honesty/Integrity
  • Money handling skills
  • Ability to multi-task
  • High energy level
  • Adaptability 

SUPERVISORY RESPONSIBILITIES

  • Manages 3-12 Associates on the front end. 
  • Follows NFI policies and applicable federal, state and local laws.
  • Assign and direct work
  • Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

  • There is no required education and/or experience 

LANGUAGE SKILLS

  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write routine reports and correspondence. 
  • Present information and respond to questions from groups of managers, clients, customers, and the general public. 

MATHEMATICAL SKILLS

  • Basic math concepts (addition, subtraction, division, multiplication) 

CERTIFICATES, LICENSES, REGISTRATIONS

  • There is no required certifications, licenses, or registrations 

RECOMMENDED EQUIPMENT

  • Slip resistant shoes with closed toe and heel
  • Ladders
  • Stepladder
  • Uniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

  • Stand
  • Walk
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Stoop
  • Kneel
  • Crouch
  • Communicate with associates and customers
  • Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

  • Overhead lifting
  • Climb
  • Balance
  • Lift and/or move up to 25 pounds   

Occasionally (Less than 1/3 of the time)

  • Sit
  • Crawl
  • Smell
  • Lift and/or move up to 50 pounds

Vision

  • Close
  • Distance
  • Peripheral
  • Depth perception
  • Ability to adjust focus
  • Ability to distinguish colors 

WORK ENVIRONMENT 

Occasionally

  • Risk of electrical shock
  • Outdoor weather conditions from exterior doors
  • Chemicals while cleaning

Noise Level

  • Moderate

 PAY RANGE (depends on industry experience)

BENEFITS (eligibility based on full-time/part-time status)

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Life Insurance
  • Voluntary Benefits
  • Paid Time Off
  • Retirement Plans
  • Employee Assistance Program

 


**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location

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