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Customer Solutions Associate Jobs in Payson, IL (NOW HIRING)

AutoZone

Retail Sales Associate - Part Time

Quincy, IL · On-site

$15 - $15.30/hr

Customer Service, ensuring that customers find the right parts and solutions for their automotive ... Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer ...

ConvaTec

Client Engagement Specialist

Louisiana, MO · Remote

Provide a positive customer experience, life-improving advice, and solutions using a structured ... Associates or Bachelor's degree * Bilingual in English/Spanish. * Sales experience. * Previous ...

180 Medical

Client Engagement Specialist

Louisiana, MO · Remote

Provide a positive customer experience, life-improving advice, and solutions using a structured ... Associates or Bachelor's degree * Bilingual in English/Spanish. * Sales experience. * Previous ...

AutoZone

Retail Sales Associate - Part Time

Quincy, IL

$15 - $17.25/hr

Customer Service, ensuring that customers find the right parts and solutions for their automotive ... Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer ...

CROSSMARK1

Pet Nutrition Specialist

Quincy, IL

... growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug ... and non-food customer interactions with shoppers and their pets. The Associate acquires and ...

Bard Optical

Retail Sales

Quincy, IL · On-site

$17/hr

GENERAL FUNCTION The Retail Sales Associate (Optician) delivers the Bard Optical value proposition ... recommends solutions. Shows patience amp; courtesy to indecisive or hard-to-please customers.

CROSSMARK1

Product / Event Demonstrator

Hannibal, MO · On-site

... growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug ... Equal Opportunity Employer CROSSMARK is looking for associates to complete in-store food and ...

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Customer Solutions Associate information

See Payson, IL salary details

$8

$16

$26

How much do customer solutions associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer solutions associate in Payson, IL is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.94 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities near Payson, IL are hiring for Customer Solutions Associate jobs?

Cities near Payson, IL with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Payson, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,075 per year, or $16.9 per hour.

Associate Director, Sales Training - Medical Essentials

Becton, Dickinson and Company

Louisiana, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Partner with the Medical Essentials sales training team and leadership to develop and align training strategies to global sales methodology and commercial priorities.

  • Translate business priorities into scalable learning solutions and ensure adoption of sales methodology and process standards through formal training programs.

  • Facilitate workshops, certify regional trainers, and coach trainers to improve training delivery and establish best practices for global training initiatives.

BD rating

7.3

Company rating: 7.3 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

314th of 496 rated machine equipment manufacturers

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Position Summary

The newly formed Global Sales Operations & Effectiveness organization is leading the transformation of BD's sales capabilities-positioning BD to become the strongest commercial organization in MedTech.

The Associate Director, Sales Training for Medical Essentials partners with the Medical Essentials segment to translate BD's global sales methodology, sales process, and commercial priorities into field-ready training. Operating within a global train-the-trainer model, this role equips and certifies Medical Essential's regional trainers to deliver and reinforce that training in the field, serving as the connective tissue between BD's enterprise capability standards and how the segment builds seller capability.

Partnering closely with Business Unit leadership, regional training teams, sales enablement leaders, content creation teams, and commercial excellence stakeholders, the Associate Director translates business priorities into scalable learning solutions that improve seller productivity, accelerate adoption, strengthen sales capabilities, and drive commercial outcomes worldwide.

Key Responsibilities

Commercial Training Strategy

  • Partner with the Medical Essentials sales training team to align their training strategy to BD's global sales methodology and commercial priorities.

  • Partner with Medical Essentials leadership teams to identify capability gaps and performance improvement opportunities using data and field insights.

  • Translate business priorities into focused capability plans tied to revenue, pipeline, and productivity outcomes

  • Ensure training investments are targeted, scalable, and outcome-driven.

Sales Methodology & Process Enablement

  • Serve as a subject matter expert in BD's global sales methodology and commercial process.

  • Translate methodology and process standards into formal, practical, field-ready sales training solutions.

  • Ensure adoption of the methodology is embedded in onboarding, product training, leadership development, and continuous learning programs.

  • Partner with Global Sales Process leadership to continuously strengthen commercial execution.

Learning Architecture & Curriculum Design

  • Design scalable learning journeys in partnership with content and enablement teams

  • Partner with Global Sales Content teams and internal stakeholders to develop scalable learning journeys.

  • Ensure curriculum integrates sales methodology, commercial process, product expertise, business acumen, customer engagement skills, digital selling aids, and product proof points.

  • Leverage a mix of modalities (instructor-led, virtual, digital, simulation, and AI-enabled) to drive engagement and retention.

Trainer Excellence & Field Enablement

  • Facilitate regional and global workshops, certification programs, and leadership sessions as required.

  • Enable and certify regional trainers through a structured train-the-trainer model.

  • Coach and mentor regional trainers to improve facilitation effectiveness and delivery.

  • Establish best practices for training and a scalable solution for global delivery.

  • Set clear standards for trainer capability, delivery quality, and consistency.

Measurement & Commercial Impact

  • Establish training success metrics tied to business outcomes.

  • Design and consider measures related to training completion, knowledge acquisition, behavior change, methodology adoption, productivity improvement, pipeline impact, and revenue contribution.

  • Develop dashboards and reports that support and demonstrate effectiveness.

  • Continuously monitor and optimize training approaches based on performance data.

Governance & Continuous Improvement

  • Participate in enterprise training governance forums.

  • Ensure compliance with learning standards and deployment practices.

  • Identify opportunities to simplify and scale learning solutions.

  • Establish feedback loops across trainers, leaders, and sales teams.

  • Share best practices across business units and regions.

Qualifications

  • Bachelor's degree required.

  • 7-10+ years of experience in sales training, sales enablement, commercial excellence, learning & development, or sales leadership development.

  • Experience leading training initiatives within global, matrixed organizations.

  • Experience supporting MedTech, healthcare, life sciences, or highly regulated industries.

  • Experience designing and facilitating instructor-led and virtual learning programs.

  • Strong executive communication and stakeholder management skills.

Preferred Requirements

  • Experience developing and deploying sales methodologies.

  • Experience implementing train-the-trainer models.

  • Experience measuring learning effectiveness and commercial outcomes.

  • Experience working with CRM and learning technologies.

  • Experience supporting global business transformations.

  • Advanced degree preferred.

Leadership Attributes

  • Commercially grounded, people-first leader with strong business acumen.

  • Curious, innovative, and comfortable pushing boundaries while navigating governance and risk.

  • Trusted partner who can both collaborate and constructively challenge.

  • Data-driven decision maker with the ability to translate insights into action.

  • Clear, concise communicator with strong executive presence.

  • High integrity, learning agility, and resilience in a fast-changing environment.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

the world a better place.

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

Annual Bonus

Potential Discretionary LTI Bonus

Health and Well-being Benefits

Medical coverage

Health Savings Accounts

Flexible Spending Accounts

Dental coverage

Vision coverage

Hospital Care Insurance

Critical Illness Insurance

Accidental Injury Insurance

Life and AD&D insurance

Short-term disability coverage

Long-term disability insurance

Long-term care with life insurance

Other Well-being Resources

Anxiety management program

Wellness incentives

Sleep improvement program

Diabetes management program

Virtual physical therapy

Emotional/mental health support programs

Weight management programs

Gastrointestinal health program

Substance use management program

Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

BD 401(k) Plan

BD Deferred Compensation and Restoration Plan

529 College Savings Plan

Financial counseling

Baxter Credit Union (BCU)

Daily Pay

College financial aid and application guidance

Life Balance Programs

Paid time off (PTO), including all required State leaves

Educational assistance/tuition reimbursement

MetLife Legal Plan

Group auto and home insurance

Pet insurance

Commuter benefits

Discounts on products and services

Academic Achievement Scholarship

Service Recognition Awards

Employer matching donation

Workplace accommodations

Other Life Balance Programs

Adoption assistance

Backup day care and eldercare

Support for neurodivergent adults, children, and caregivers

Caregiving assistance for elderly and special needs individuals

Employee Assistance Program (EAP)

Paid Parental Leave

Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

Bereavement leaves

Military leave

Personal leave

Family and Medical Leave (FML)

Jury and Witness Duty Leave

#CLOLI

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work LocationUSA NJ - Franklin LakesAdditional LocationsWork Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$168,000.00 - $268,800.00 USD Annual

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About BD

Sourced by ZipRecruiter

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Industry

Medical equipment and supplies manufacturing and manufacturing

Company size

10,000+ Employees

Headquarters location

Franklin Lakes, NJ, US

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