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Customer Solutions Associate Jobs in Chicago, IL

Staples, Inc.

Customer Service Representative

Libertyville, IL · On-site

$15.50 - $21.25/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Darien, IL · On-site

$15.50 - $21.25/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Glen Ellyn, IL · On-site

$15.75 - $21.50/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Itasca, IL · On-site

$15.50 - $21.25/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Lake Forest, IL · On-site

$15.75 - $21.50/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Roselle, IL · On-site

$16 - $21.75/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Bolingbrook, IL · On-site

$15.75 - $21.50/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site

$15.75 - $21.50/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Great Lakes, IL · On-site

$15.50 - $21/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Great Lakes, IL · On-site

$15.50 - $21/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Lake Forest, IL · On-site

$15.75 - $21.50/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Bolingbrook, IL · On-site

$15.75 - $21.25/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site

$16 - $21.75/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site

$15.50 - $21/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

West Chicago, IL · On-site

$16.25 - $22.25/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

Staples, Inc.

Customer Service Representative

Darien, IL · On-site

$15.50 - $21.25/hr

Build relationships with customers to identify needs and recommend tailored solutions. * Maintain a ... Associate-led Business Resource Groups * Employee discounts across Staples and retail offerings

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Chicago, IL

Customer Solutions Associate information

See Chicago, IL salary details

$9

$17

$28

How much do customer solutions associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer solutions associate in Chicago, IL is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.81 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Chicago, IL?

The most popular types of Customer Solutions jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Solutions Associate jobs?

Cities near Chicago, IL with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,721 per year, or $17.7 per hour.

Customer Service Representative

Staples, Inc.

Libertyville, IL • On-site

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 641 frontline employees who took The Breakroom Quiz

433rd of 739 rated retailers

Job description

Staples is business to business. Youre what binds us together.

At Quill, we make it easy for businesses to get the products they need to succeed. We help organizations of all sizes simplify purchasing while delivering an outstanding customer experience.

We're looking for motivated, sales-driven professional who enjoy building relationships, solving customer challenges, and closing business. As a Category Inside Sales Specialist, Technology, you'll work with existing and prospective customers, uncover opportunities, recommend solutions, and help drive revenue growth. If you're competitive, goal-oriented, and energized by earning incentives for your success, this role offers an exciting opportunity to build your sales career with a trusted industry leader.

Why Join Quill?

  • Competitive base salary plus uncapped incentive opportunity
  • Established brand with a strong reputation and loyal customer base
  • Career development and growth opportunities within sales
  • Collaborative team environment with ongoing coaching and support
  • Opportunity to make a direct impact on customer success and company growth

What You'll Do

  • Convert leads and opportunities into profitable sales while delivering exceptional customer service.
  • Partner with Account Managers and Key Account Managers to support high-value customer accounts and strategic projects.
  • Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and sales-generated leads.
  • Build relationships with customers to identify needs and recommend tailored solutions.
  • Maintain a healthy sales pipeline and accurately track opportunities within CRM systems.
  • Collaborate with cross-functional partners including sales teams, merchants, and vendors to deliver customer solutions.
  • Increase customer spend and share of wallet through consultative selling and trusted advisor relationships.
  • Consistently achieve or exceed sales, revenue, and margin goals.

What You Bring

  • A competitive spirit and passion for achieving results.
  • Strong communication, negotiation, and relationship-building skills.
  • Confidence engaging customers and influencing purchasing decisions.
  • Ability to thrive in a fast-paced, performance-driven environment.
  • Strong organizational and time management skills.
  • Resilience, persistence, and a positive attitude when facing challenges.
  • Customer-focused mindset with a commitment to delivering value.
  • Desire to learn, grow, and contribute to team success.

Basic Qualifications

  • Minimum 1 year of sales, business development, customer service, or related experience.
  • Strong verbal and written communication skills.
  • Proven ability to influence, present, and engage customers effectively.
  • Self-motivated with a track record of meeting goals.
  • High School Diploma or GED.

Prefered Qualifications

  • Experience selling or supporting technology products and solutions.
  • Knowledge of technology products, specifications, and workplace solutions.

What We Offer

  • Competitive base pay plus incentive opportunity
  • 112 hours of PTO
  • 7 paid holidays plus 1 floating holiday
  • 401(k) with company match
  • Medical, dental, vision, and wellness programs
  • Associate-led Business Resource Groups
  • Employee discounts across Staples and retail offerings

  • Professional development and career advancement opportunities

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.

#LI-JR1

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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    Preferred
      Job Industries
      • Customer Service

      What Staples employees say

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      Hours and flexibility

      Workplace

      Get the full story on Breakroom

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      About Staples

      Sourced by ZipRecruiter

      Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

      Industry

      Retail

      Company size

      10,000+ Employees

      Headquarters location

      Framingham, MA, US

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