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Customer Solutions Associate Jobs in Ohio (NOW HIRING)

PNC

Senior Client Solution Specialist

Cincinnati, OH · Hybrid

$41K - $68K/yr

May serve as a customer solutions resource. * Gathers required documentation. Prepares, reviews and ... Education Associates Certifications No Required Certification(s) Licenses No Required License(s ...

PNC Bank

Senior Client Solution Specialist

Cincinnati, OH · Hybrid

$41K - $68K/yr

May serve as a customer solutions resource. * Gathers required documentation. Prepares, reviews and ... Education Associates Certifications No Required Certification(s) Licenses No Required License(s ...

American Freight

Retail Sales Associate

Massillon, OH · On-site

$13.75 - $15.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

American Freight

Retail Sales Associate

Hamilton, OH · On-site

$14 - $16/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

American Freight

Retail Sales Associate

Columbus, OH · On-site

$14.25 - $16.50/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

Heartland

Associate HCM Specialist

Cleveland, OH · On-site

If it's in your nature to work with a passion to provide tangible solutions for everyone you ... Customer service oriented * Excellent communication skills (phone and written) * Detail oriented ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Ohio

Customer Solutions Associate information

See Ohio salary details

$8

$16

$26

How much do customer solutions associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer solutions associate in Ohio is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $18.27 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Ohio?

The most popular types of Customer Solutions jobs in Ohio are:

What cities in Ohio are hiring for Customer Solutions Associate jobs?

Cities in Ohio with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $33,889 per year, or $16.3 per hour.

Customer Solutions Representative

Big Chief Supply, LLC

Cincinnati, OH • On-site

$45K - $70K/yr

Full-time

Posted 26 days ago

Job description

 Customer Solutions RepresentativeAbout Big Chief

Big Chief is a leading distributor of industrial thermal components and engineered thermal solutions. We partner with customers across a variety of industries to provide high-quality products, technical expertise, and exceptional customer service. Our success is built on knowledgeable employees who are committed to solving customer challenges and building lasting relationships.

Job Overview

Big Chief is seeking a Customer Solutions Representative to join our team. In this role, you will serve as the primary point of contact for customers by providing product recommendations, processing orders, answering technical and service questions, and helping customers identify the best thermal solution for their application.

The ideal candidate enjoys solving problems, building relationships, and working collaboratively with customers, vendors, engineering, and sales. If you are customer-focused, technically curious, and thrive in a fast-paced environment, we'd love to hear from you.

Essential Responsibilities
  • Serve as the primary contact for customers via phone and email.
  • Specify and recommend industrial thermal solutions based on customer applications.
  • Process customer orders, quotations, returns, credits, and exchanges accurately and efficiently.
  • Troubleshoot customer issues related to products, pricing, availability, billing, and order status.
  • Source products through approved vendors and provide product recommendations.
  • Identify opportunities to upsell complementary products and increase customer value.
  • Develop proficiency in Big Chief products, systems, and internal processes.
  • Utilize ERP, CRM, telephony systems, vendor portals, and Microsoft Office to manage customer interactions.
  • Maintain accurate documentation of customer communications and account activity.
  • Collaborate with engineering, purchasing, sales, and operations to resolve customer issues and improve the customer experience.
  • Communicate customer feedback and market trends to leadership.
  • Meet established performance goals related to customer satisfaction, productivity, quote conversion, and sales growth.
  • Participate in ongoing training and special projects as assigned.
QualificationsRequired
  • High school diploma or equivalent.
  • Minimum of two years of customer service, inside sales, or technical support experience.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office.
Preferred
  • Associate's or Bachelor's degree.
  • Experience working in manufacturing, industrial distribution, or industrial products.
  • Experience with ERP and CRM systems.
  • Basic knowledge of industrial heating, electrical products, controls, or thermal components.
  • Experience reading technical drawings or product specifications.
Working Conditions
  • Primarily office-based.
  • Frequent computer, telephone, and email communication.
  • Occasional travel for customer visits, training, or industry events.
Physical Requirements
  • Ability to sit or stand for extended periods.
  • Frequent use of standard office equipment.

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