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Customer Solutions Manager Jobs in Ohio (NOW HIRING)

Synthomer

Customer Solutions Representative

Beachwood, OH · Hybrid

$15.75 - $20.50/hr

... and solutions resulting in long-term strategic customer relationships. This role must also ... Interface with Business Management, Marketing, Sales, Production, Quality, Safety Health ...

Synthomer

Customer Solutions Representative

Beachwood, OH · On-site

$15.75 - $20.50/hr

... Interface with Business Management, Marketing, Sales, Production, Quality, Safety Health ... global Customer Solutions standards and processes, and represent Customer Solutions on cross ...

Impact.com

Customer Solutions Specialist

Columbus, OH · On-site

Manage multiple concurrent technical inquiries, ensuring thorough, accurate documentation and ... Direct, hands-on experience in Technical Customer Support (preferably within a B2B SaaS environment ...

impact.com

Customer Solutions Specialist

Columbus, OH · On-site

Manage multiple concurrent technical inquiries, ensuring thorough, accurate documentation and ... Direct, hands-on experience in Technical Customer Support (preferably within a B2B SaaS environment ...

Robert Half

Client Solutions Manager

Cincinnati, OH

In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. * Meet and exceed weekly business ...

Walor North America

AI Solutions Manager

Columbus, OH · On-site

AI Solutions Manager Walor North America is looking for an AI Solutions Manager. In this role, you ... Work with IT to integrate AI platforms with ERP, HRIS, CRM, document management, and manufacturing ...

Walor North America

AI Solutions Manager

Columbus, OH · On-site

$90 - $130/hr

AI Solutions Manager Walor North America is looking for an AI Solutions Manager. In this role, you ... Work with IT to integrate AI platforms with ERP, HRIS, CRM, document management, and manufacturing ...

DHL

Transportation Solutions Manager II

Westerville, OH · On-site

Transportation Solutions Manager II Transportation is a pillar for any supply chain, and at DHL ... Aid customer in creating a cost-effective i supply chain. • Stays abreast of market conditions (e ...

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All JobsCustomer Solutions JobsCustomer Solutions Manager JobsCustomer Solutions Manager Jobs in Ohio

Customer Solutions Manager information

See Ohio salary details

$24.7K

$76.9K

$191.1K

How much do customer solutions manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer solutions manager in Ohio is $76,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $91,300.00 per year, depending on experience, location, and employer.

What does a customer solutions manager do?

A Customer Solutions Manager is responsible for ensuring customer satisfaction by understanding client needs and delivering tailored solutions. They act as a liaison between the company and its customers, coordinating with internal teams to resolve issues, implement services, and provide support. Their role often involves managing customer relationships, troubleshooting problems, and driving improvements based on feedback. Overall, they play a key part in fostering long-term client partnerships and ensuring successful outcomes.

How does a customer solutions manager typically collaborate with sales and product teams to address client needs?

As a Customer Solutions Manager, you’ll frequently act as a liaison between clients, sales representatives, and product development teams. Your role involves gathering client feedback, understanding their challenges, and working closely with internal stakeholders to tailor solutions or improve offerings. This often includes participating in cross-functional meetings, developing customized proposals, and ensuring that both the client’s objectives and the company’s capabilities are aligned. Effective communication and a strong grasp of product features are essential for success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a customer solutions manager, and why are they important?

To thrive as a Customer Solutions Manager, you need strong problem-solving abilities, customer service experience, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and data analysis tools is commonly required. Exceptional communication, leadership, and conflict resolution skills help you build client trust and effectively manage teams. These skills and qualifications are essential for delivering tailored solutions that drive customer satisfaction and business retention.

What is the difference between Customer Solutions Manager vs Customer Support Specialist?

AspectCustomer Solutions ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer management or industry-specific toolsBasic technical knowledge, customer service training
Work EnvironmentClient-facing, strategic planning, cross-department collaborationSupport center, helpdesk, direct customer interaction
Employer & Industry UsageTech, SaaS, telecommunications, enterprise servicesRetail, tech, service industries, call centers

The Customer Solutions Manager focuses on strategic account management and tailored solutions for clients, often working closely with sales and product teams. In contrast, the Customer Support Specialist handles technical support and resolves customer issues directly. Both roles require strong communication skills, but the Solutions Manager emphasizes proactive client engagement, while the Support Specialist is more reactive in addressing customer concerns.

What are the most commonly searched types of Customer Solutions jobs in Ohio?

The most popular types of Customer Solutions jobs in Ohio are:

What cities in Ohio are hiring for Customer Solutions Manager jobs?

Cities in Ohio with the most Customer Solutions Manager job openings:

Customer Solutions Manager jobs near you
Infographic showing various Customer Solutions Manager job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $76,898 per year, or $37 per hour.

Customer Solutions Representative

Big Chief Supply, LLC

Cincinnati, OH • On-site

$45K - $70K/yr

Full-time

Posted 26 days ago

Job description

 Customer Solutions RepresentativeAbout Big Chief

Big Chief is a leading distributor of industrial thermal components and engineered thermal solutions. We partner with customers across a variety of industries to provide high-quality products, technical expertise, and exceptional customer service. Our success is built on knowledgeable employees who are committed to solving customer challenges and building lasting relationships.

Job Overview

Big Chief is seeking a Customer Solutions Representative to join our team. In this role, you will serve as the primary point of contact for customers by providing product recommendations, processing orders, answering technical and service questions, and helping customers identify the best thermal solution for their application.

The ideal candidate enjoys solving problems, building relationships, and working collaboratively with customers, vendors, engineering, and sales. If you are customer-focused, technically curious, and thrive in a fast-paced environment, we'd love to hear from you.

Essential Responsibilities
  • Serve as the primary contact for customers via phone and email.
  • Specify and recommend industrial thermal solutions based on customer applications.
  • Process customer orders, quotations, returns, credits, and exchanges accurately and efficiently.
  • Troubleshoot customer issues related to products, pricing, availability, billing, and order status.
  • Source products through approved vendors and provide product recommendations.
  • Identify opportunities to upsell complementary products and increase customer value.
  • Develop proficiency in Big Chief products, systems, and internal processes.
  • Utilize ERP, CRM, telephony systems, vendor portals, and Microsoft Office to manage customer interactions.
  • Maintain accurate documentation of customer communications and account activity.
  • Collaborate with engineering, purchasing, sales, and operations to resolve customer issues and improve the customer experience.
  • Communicate customer feedback and market trends to leadership.
  • Meet established performance goals related to customer satisfaction, productivity, quote conversion, and sales growth.
  • Participate in ongoing training and special projects as assigned.
QualificationsRequired
  • High school diploma or equivalent.
  • Minimum of two years of customer service, inside sales, or technical support experience.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office.
Preferred
  • Associate's or Bachelor's degree.
  • Experience working in manufacturing, industrial distribution, or industrial products.
  • Experience with ERP and CRM systems.
  • Basic knowledge of industrial heating, electrical products, controls, or thermal components.
  • Experience reading technical drawings or product specifications.
Working Conditions
  • Primarily office-based.
  • Frequent computer, telephone, and email communication.
  • Occasional travel for customer visits, training, or industry events.
Physical Requirements
  • Ability to sit or stand for extended periods.
  • Frequent use of standard office equipment.

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