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Customer Service Jobs in Rochester, NY (NOW HIRING)

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of ...

Walgreens

Customer Service Associate

Henrietta, NY

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Penfield, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Canandaigua, NY · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Penfield, NY

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Henrietta, NY

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Webster, NY · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Canandaigua, NY · On-site

$13.75 - $19/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Henrietta, NY · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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Customer Service information

See Rochester, NY salary details

$9

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$26

How much do customer service jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for customer service in Rochester, NY is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the best paying customer service jobs?

High-paying customer service roles include positions such as customer service managers, technical support managers, and client services directors, often requiring leadership skills and industry experience. These roles typically offer higher salaries due to increased responsibilities, specialized knowledge, and the need for strong communication and problem-solving skills.

How can I make 2000 a week working from home?

Customer service roles that pay $2,000 a week typically require full-time hours, experience, and strong communication skills. High-paying positions may involve specialized knowledge, certifications, or working for companies with premium customer support services, often with flexible schedules and the use of tools like CRM software.

What Are Customer Service Jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What type of jobs are customer service?

Customer service jobs involve assisting customers by answering questions, resolving issues, and providing support through various channels such as phone, email, or chat. These roles often require good communication skills, patience, and familiarity with customer management tools or software. They can be found in industries like retail, healthcare, finance, and technology, and may include positions such as representatives, support agents, or client service specialists.

What do you do in a customer service job?

A customer service job involves assisting customers by answering questions, resolving issues, and providing information about products or services. It often requires good communication skills, patience, and familiarity with tools like customer management software. The goal is to ensure customer satisfaction and maintain positive relationships.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What jobs make $3,000 a month without a degree?

Customer service roles such as call center agents, sales representatives, and remote support specialists can earn around $3,000 monthly without a degree, especially with experience and strong communication skills. These jobs often require proficiency in computer use, problem-solving, and customer interaction, and may involve shift work or remote work environments.

What's a good job for overthinkers?

Customer service roles can be suitable for overthinkers because they often involve routine interactions, clear procedures, and problem-solving tasks. These jobs typically require strong communication skills and patience, and they may offer structured environments that reduce uncertainty. However, individuals should consider their comfort with multitasking and handling customer concerns when choosing this role.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What jobs pay 4000 a week without a degree?

Customer service roles typically do not pay $4,000 a week without advanced skills or management responsibilities. High-paying jobs in this field usually require experience, specialized training, or supervisory positions, but most standard customer service jobs pay less than that amount weekly. For higher earnings, roles such as customer service managers or sales directors may reach or exceed this level, often requiring leadership skills and industry knowledge.
More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Rochester, NY? The most popular types of Customer Service jobs in Rochester, NY are:
What are popular job titles related to Customer Service jobs in Rochester, NY? For Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service jobs in Rochester, NY look for? The top searched job categories for Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service jobs? Cities near Rochester, NY with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,573 per year, or $18.5 per hour.
Customer Service Representative

Customer Service Representative

Robert Half

Victor, NY • On-site

$19 - $22/hr

Temporary

Re-posted 7 days ago

Job description

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of contact for repair-related requests, helping customers and service partners move issues forward quickly and efficiently. The position requires strong communication, sound coordination skills, and a service-driven approach to reduce downtime and maintain a positive customer experience.
Responsibilities:
• Receive and coordinate incoming repair and service requests for a wide range of equipment, including company-owned, customer-owned, and third-party assets.
• Communicate with customers, vendors, and internal partners to gather details, provide updates, and keep service activities moving on schedule.
• Enter service-related information accurately into internal systems and maintain organized records for each request.
• Manage work progress from initial intake through completion, ensuring issues are addressed promptly and efficiently.
• Schedule service activities and help align repair timelines to support customer operations with minimal disruption.
• Handle inbound and outbound calls professionally while resolving questions and escalating complex matters when needed.
• Monitor open requests closely and follow up with the appropriate parties to drive timely resolution and strong service outcomes.• Previous experience in customer service, call center support, or a similar customer-facing position.
• Ability to manage inbound and outbound calls with professionalism and attention to detail.
• Experience with order entry, service coordination, or administrative support in a fast-paced environment.
• Strong scheduling and organizational skills with the ability to manage multiple requests at once.
• Clear written and verbal communication skills for working with customers, vendors, and internal teams.
• Comfortable using computer systems to document activity, update records, and track service requests.
• Demonstrated ability to stay customer-focused while solving problems and coordinating next steps.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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