About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that ...
Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that ...
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
* You will provide exceptional customer care and quality control support by handling inbound inquiries with a consistently polite and professional demeanor * Efficiently manage customer voicemails by ...
* You will provide exceptional customer care and quality control support by handling inbound inquiries with a consistently polite and professional demeanor * Efficiently manage customer voicemails by ...
* You will provide exceptional customer care and quality control support by handling inbound inquiries with a consistently polite and professional demeanor * Efficiently manage customer voicemails by ...
* You will provide exceptional customer care and quality control support by handling inbound inquiries with a consistently polite and professional demeanor * Efficiently manage customer voicemails by ...
This is what we want our customers to say about us when they shop at our stores. * Attention to detail is important to you, from ringing up customers to cleaning the hard to reach corners, you'll ...
This is what we want our customers to say about us when they shop at our stores. * Attention to detail is important to you, from ringing up customers to cleaning the hard to reach corners, you'll ...
This is what we want our customers to say about us when they shop at our stores. * Attention to detail is important to you, from ringing up customers to cleaning the hard to reach corners, you'll ...
This is what we want our customers to say about us when they shop at our stores. * Attention to detail is important to you, from ringing up customers to cleaning the hard to reach corners, you'll ...
CA$23.50/hr
Customer Service Representative We're hiring full-time inbound service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026. Located at 4475 ...
CA$23.50/hr
Customer Service Representative We're hiring full-time inbound service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026. Located at 4475 ...
Bilingual Customer Service Representative
Montreal, QC · Hybrid
CA$23.50/hr
Customer Service Representative We're hiring full-time inbound service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026. Located at 4475 ...
Bilingual Customer Service Representative
Montreal, QC · Hybrid
CA$23.50/hr
Customer Service Representative We're hiring full-time inbound service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026. Located at 4475 ...
Bilingual Customer Service Representative
Montreal, QC · Hybrid
CA$23.50/hr
Customer Service Representative We're hiring full-time inbound service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026. Located at 4475 ...
Bilingual Customer Service Representative
Montreal, QC · Hybrid
CA$23.50/hr
Customer Service Representative We're hiring full-time inbound service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience on October 26, 2026. Located at 4475 ...
About the Role Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Representative is responsible for delivering world-class customer service by efficiently handling customer ...
About the Role Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Representative is responsible for delivering world-class customer service by efficiently handling customer ...
Come join Eden Park a Bilingual Customer Service Representative About the role: * Providing exceptional and professional service on every interaction and building rapport with our customers
Come join Eden Park a Bilingual Customer Service Representative About the role: * Providing exceptional and professional service on every interaction and building rapport with our customers
Ranger Design is seeking a dynamic and customer-focused Customer Service Representative to join our team, supporting Prime Design, a leading provider of ladder racks and upfitting solutions.
Quick apply
Ranger Design is seeking a dynamic and customer-focused Customer Service Representative to join our team, supporting Prime Design, a leading provider of ladder racks and upfitting solutions.
Bilingual Inside Sales Representative Location: Quebec City (Ancienne-Lorette / Neufchâtel ... Assess customer needs and recommend the most suitable products and solutions. * Contact pre ...
New
Quick apply
Bilingual Inside Sales Representative Location: Quebec City (Ancienne-Lorette / Neufchâtel ... Assess customer needs and recommend the most suitable products and solutions. * Contact pre ...
New
Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues * In addition, you ...
Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues * In addition, you ...
Customer Representative information
What is a customer representative?
Customer Representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They can work in person, over the phone, via email, or through online chat platforms. Their goal is to ensure customer satisfaction by handling issues efficiently and maintaining positive relationships between the company and its clients.
What are the key skills and qualifications needed to thrive as a customer representative?
To thrive as a Customer Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in handling customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent service, building customer loyalty, and representing the company effectively.
How does a customer representative typically handle high call volumes or peak periods?
During high call volumes or peak periods, Customer Representatives often rely on prioritization strategies and efficient time management to ensure all customer inquiries are addressed promptly. They may utilize call routing systems, knowledge bases, and support from team leads to manage workloads. Collaborating closely with colleagues and maintaining clear communication helps the team stay organized and deliver consistent service, even under pressure. Adaptability and a calm approach are key to maintaining quality interactions with customers during these busy times.
What is the difference between Customer Representative vs Customer Service Associate?
| Aspect | Customer Representative | Customer Service Associate |
|---|---|---|
| Required Credentials | High school diploma; sometimes post-secondary education | High school diploma typically sufficient |
| Work Environment | Call centers, retail, corporate offices | Retail stores, call centers, service desks |
| Employer & Industry Usage | Customer service departments across industries | Retail, hospitality, telecommunications |
| Common Search & Comparison | Customer Representative vs Customer Service Associate |
Customer Representatives and Customer Service Associates both handle customer inquiries and support. While their roles overlap, Customer Representatives often work in call centers or corporate settings, handling more complex issues, whereas Customer Service Associates are typically found in retail or service environments, focusing on direct customer interactions. Both roles require strong communication skills and a focus on customer satisfaction, but the specific duties and work settings can differ.
More about Customer Representative jobs
What are the most commonly searched types of Customer Representative jobs in Quebec?
The most popular types of Customer Representative jobs in Quebec are:
What are popular job titles related to Customer Representative jobs in Quebec?
For Customer Representative jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Representative jobs in Quebec look for?
The top searched job categories for Customer Representative jobs in Quebec are:
What are popular job titles related to Customer Representative jobs in QC?
For Customer Representative jobs in QC, the most frequently searched job titles are:
Full-time
Life, Retirement
Re-posted 2 days ago
Job description
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
43,600 - 53,200Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
5%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We are looking for a Customer Service Representative I to join our growing team!
What you'll do here:
- Answer incoming phone calls by demonstrating unparalleled customer service.
- Respond to customer questions and adjust related to their customer's account.
- Promote self-service by helping and guiding customers through the various tools available online or on their mobile application.
- Send documents or copies of policies to clients.
- Respond to the various customer needs related such as answering general questions, proceeding with re-enrollment after a cancellation and solving problems encountered by customers.
What you bring to the table:
- At least 6 months of experience
- Demonstrated skills with computer systems and applications (Apple, Androids)
- Experience in a call centre environment (asset)
- Autonomy, dynamism and strong communication skills
- Good computer skills - Microsoft Office Suite and others
- [Bilingual (French and English)] - Requires answering calls and providing service to an English-speaking clientele on a regular
basis.
No Canadian work experience required however must be eligible to work in Canada.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
About Intact
Sourced by ZipRecruiter
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Toronto, ON, CA