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Remote Customer Representative Jobs in Quebec (NOW HIRING)

Danaher

Field Service Representative

Montreal, QC · On-site +1

... remote. In this role, you will have the opportunity to: * Serving assigned customers, under minimal supervision, you will be required to complete troubleshooting, installation, validation ...

Go RH

Sales Development Representative (SDR)

Quebec, QC · On-site +1

CA$70K - CA$75K/yr

Location: Montreal, Quebec City or surrounding areas (Remote/Hybrid) Who We Are At Can-Ex ... Prospecting new customers through phone calls, emails, LinkedIn, and other outreach channels.

Canon Careers

Bilingual Inside Sales Representative (Virtual)- Base Plus Bonus - No Shifts - No Weekends - Are ... Offer quotes on product to potential customers * Conduct outbound calls to prospective and current ...

Linde Group

Collect payments to ensure customer accounts remain current * This is a fully remote position

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Remote Customer Representative information

What is a remote customer representative?

Remote customer representatives are professionals who assist customers with their inquiries, issues, or requests from a location outside of a traditional office, often working from home. They use phone, email, chat, or other online platforms to provide support, answer questions, and resolve problems. This role requires strong communication skills, patience, and the ability to use various customer service tools and software. Employers value remote customer representatives for their ability to deliver quality service while reducing overhead costs.

What are the key skills and qualifications needed to thrive as a remote customer representative?

To thrive as a Remote Customer Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is typically required. Strong soft skills such as empathy, patience, and self-motivation help you connect with customers and work independently. These qualities are essential for delivering effective customer support, resolving issues efficiently, and maintaining customer satisfaction from a remote setting.

What are some common challenges faced by remote customer representatives, and how can they be managed effectively?

Remote customer representatives often face challenges such as maintaining consistent communication with team members, managing time effectively without direct supervision, and handling customer inquiries across multiple digital channels. To manage these challenges, it's important to establish a structured daily routine, utilize collaboration tools like Slack or Microsoft Teams for regular check-ins, and prioritize clear, empathetic communication with customers. Employers may also provide ongoing training and virtual support to help representatives stay connected and continuously improve their skills.

What is the difference between Remote Customer Representative vs Remote Customer Service Agent?

AspectRemote Customer RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certifications in customer serviceHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentHome office or remote call centersHome office or remote call centers
Industry UsageCommonly used across retail, telecom, banking, and tech sectorsWidely used in retail, telecom, and service industries
Job FocusHandling customer inquiries, providing product info, resolving issuesAssisting customers, troubleshooting, and resolving complaints

Both roles involve remote work handling customer interactions, but 'Remote Customer Representative' often emphasizes sales and product information, while 'Remote Customer Service Agent' focuses more on troubleshooting and support. They share similar credentials and work environments, making them closely related roles in the customer service industry.

Who is the best company to work for remotely?

For remote customer representatives, companies like Amazon, Apple, and Salesforce are known for offering flexible work arrangements, competitive pay, and comprehensive training. These organizations often provide remote onboarding, communication tools, and support to ensure effective customer service delivery.

What are the most commonly searched types of Customer Representative jobs in Quebec?

The most popular types of Customer Representative jobs in Quebec are:

What are popular job titles related to Remote Customer Representative jobs in Quebec?

For Remote Customer Representative jobs in Quebec, the most frequently searched job titles are:

Remote Customer Representative jobs near you
Infographic showing various Remote Customer Representative job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Experience Representative (Remote from Quebec)

Quebec, QC • Remote

Waste Logic
See more jobs at Waste Logicexternal

Full-time

Re-posted yesterday

Job description

Waste Logic Inc.


At Waste Logic, we're not just managing waste-we're helping businesses across Canada transform how they approach sustainability. With 30+ years of experience and a network of 150+ service partners, we deliver data-driven solutions that drive real environmental impact.


We're growing-and we're looking for a bilingual, solutions-oriented Customer Experience Representativewho thrives in a fast-paced environment and takes pride in delivering exceptional service.


As a Customer Experience Representative, you'll be the critical link between our clients, vendors, and internal teams. You'll own customer interactions from start to finish-ensuring issues are resolved efficiently and clients feel supported every step of the way.


This is an ideal role for someone who is resourceful, organized, and customer-obsessed, and who enjoys solving problems in a dynamic, service-driven environment.


What You'll Do

  • Serve as the primary point of contactfor client inquiries via phone, email, and ticketing systems
  • Diagnose and resolve service issues, coordinating with vendors when required
  • Manage and prioritize multiple service requests in a high-volume environment
  • Investigate and resolve service complaintswith urgency and professionalism
  • Maintain accurate records of client interactions, service schedules, and equipment details
  • Proactively follow up on open tickets and outstanding service requests
  • Collaborate cross-functionally to ensure seamless service delivery


What You Bring (Must-Haves)

  • Fluent in both French and English (spoken and written)
  • Minimum 2 years of customer service or dispatch experience
  • Proven ability to manage competing priorities and stay organized under pressure
  • Strong problem-solving and critical thinking skills
  • High attention to detail and commitment to accuracy and follow-through
  • Comfortable working independently in a remote environment
  • Proficiency with Microsoft Office (Outlook, Excel, Word)


What Sets You Apart

  • You take ownership-you don't drop the ball
  • You communicate clearly and confidently with diverse stakeholders
  • You stay calm and solutions-focused under pressure
  • You care about delivering an exceptional customer experience, every time


Work Environment

  • 100% remote (Quebec-based candidates only)
  • Monday-Friday, 40 hours/week
  • Rotating weekend shiftsrequired
  • Dedicated home office/workspace required


Ready to Apply?

If you're bilingual, detail-oriented, and passionate about delivering outstanding service while contributing to a more sustainable future-we'd love to hear from you.

Apply