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Remote Customer Representative Jobs in Quebec (NOW HIRING)

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

Exfo

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilite est de saisir et de gerer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

Kohl & Frisch Ltd

CA$48K - CA$56K/yr

Bilingual Customer Service Representative STATUS: Full-Time LOCATION: Kohl & Frisch Limited ... We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there ...

Kohl & Frisch Ltd

CA$48K - CA$56K/yr

Bilingual Customer Service Representative STATUS: Full-Time LOCATION: Kohl & Frisch Limited ... We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there ...

Danaher

Field Service Representative

Montreal, QC · On-site +1

... remote. In this role, you will have the opportunity to: * Serving assigned customers, under minimal supervision, you will be required to complete troubleshooting, installation, validation ...

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All JobsRemote Customer Representative JobsRemote Customer Representative Jobs in Quebec

Remote Customer Representative information

How to make $1000 a week remotely?

A remote customer representative can earn $1000 a week by working full-time hours, typically 40 hours, and earning an hourly wage of around $25 or more. Increasing income may involve gaining specialized skills, certifications, or taking on higher-paying roles within customer service, such as technical support or sales, and utilizing tools like CRM software to improve efficiency.

What are the key skills and qualifications needed to thrive as a Remote Customer Representative, and why are they important?

To thrive as a Remote Customer Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is typically required. Strong soft skills such as empathy, patience, and self-motivation help you connect with customers and work independently. These qualities are essential for delivering effective customer support, resolving issues efficiently, and maintaining customer satisfaction from a remote setting.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer to familiarize new hires with company-specific procedures and systems.

What is the difference between Remote Customer Representative vs Remote Customer Service Agent?

AspectRemote Customer RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certifications in customer serviceHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentHome office or remote call centersHome office or remote call centers
Industry UsageCommonly used across retail, telecom, banking, and tech sectorsWidely used in retail, telecom, and service industries
Job FocusHandling customer inquiries, providing product info, resolving issuesAssisting customers, troubleshooting, and resolving complaints

Both roles involve remote work handling customer interactions, but 'Remote Customer Representative' often emphasizes sales and product information, while 'Remote Customer Service Agent' focuses more on troubleshooting and support. They share similar credentials and work environments, making them closely related roles in the customer service industry.

How much does Amazon pay for remote customer service?

Remote customer service representatives at Amazon typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer service tools, with some positions offering additional benefits or performance-based bonuses.

What jobs pay 4000 a week without a degree?

Remote Customer Representative roles can pay up to $4,000 per week for experienced agents, especially those handling high-volume accounts or specialized industries. Success in such roles often depends on strong communication skills, product knowledge, and the ability to work independently, with some positions offering performance-based bonuses or commissions.

What are some common challenges faced by remote customer representatives, and how can they be managed effectively?

Remote customer representatives often face challenges such as maintaining consistent communication with team members, managing time effectively without direct supervision, and handling customer inquiries across multiple digital channels. To manage these challenges, it's important to establish a structured daily routine, utilize collaboration tools like Slack or Microsoft Teams for regular check-ins, and prioritize clear, empathetic communication with customers. Employers may also provide ongoing training and virtual support to help representatives stay connected and continuously improve their skills.

What are remote customer representatives?

Remote customer representatives are professionals who assist customers with their inquiries, issues, or requests from a location outside of a traditional office, often working from home. They use phone, email, chat, or other online platforms to provide support, answer questions, and resolve problems. This role requires strong communication skills, patience, and the ability to use various customer service tools and software. Employers value remote customer representatives for their ability to deliver quality service while reducing overhead costs.
What are popular job titles related to Remote Customer Representative jobs in Quebec? For Remote Customer Representative jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Customer Representative jobs in Quebec look for? The top searched job categories for Remote Customer Representative jobs in Quebec are:
Remote Customer Representative jobs near you
Infographic showing various Remote Customer Representative job openings in Quebec as of June 2026, with employment types broken down into 86% Full Time, 5% Part Time, 2% Temporary, and 7% Contract. Highlights an 46% Physical, 3% Hybrid, and 51% Remote job distribution.
Customer Service Representative

Customer Service Representative

EXFO inc

Quebec, QC • On-site, Remote

Full-time

Posted 24 days ago

Job description

Job Description:

Titre du poste : Représentant(e) Service à la clientèle

Lieu : Québec, QC (mode hybride)

Type de poste : Permanent, temps plein

À propos d’EXFO

EXFO est un leader mondial en solutions de test, de surveillance et d’analyse pour les réseaux de télécommunications. Notre succès repose sur l’innovation, la collaboration et le talent de nos équipes à travers le monde.

Sommaire du rôle

Basé à Québec, et faisant partie de notre équipe Expérience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les commandes des clients tout en fournissant un service exceptionnel à nos clients basés à l’international.

Responsabilités principales

  • Suivre les commandes de projets en cours (expéditions, livraisons internationales et jalons de facturation).
  • Coordonner les activités avec les départements Finance, Planification, Transport et Douanes, Réussite Client et Ventes.
  • Répondre rapidement et professionnellement aux demandes des clients.
  • Traiter, documenter et assurer le suivi des plaintes clients.
  • Maintenir et améliorer les procédures du département.
  • Tenir des dossiers précis et à jour.
  • Communiquer efficacement avec les clients internes et externes.
  • Contribuer à l’amélioration continue du service à la clientèle.
  • Assurer un soutien essentiel pendant les vacances et les fins de trimestre.

Profil recherché

  • Minimum de trois (3) ans d'expérience en service à la clientèle ou dans un rôle similaire
  • Capacité à travailler de façon autonome et en équipe
  • Expérience dans un environnement dynamique et en évolution rapide
  • Connaissance des principes de base du commerce international
  • Compréhension du marché mondial
  • Excellentes aptitudes en résolution de problèmes et en analyse
  • Capacité à gérer plusieurs priorités et à respecter les échéances
  • Solides compétences en organisation et en gestion des priorités
  • Maîtrise de Microsoft Office (Word, Excel et Outlook)
  • Connaissance de SAP
  • Excellentes habiletés en communication et en relations interpersonnelles
  • Orientation client et souci de la qualité
  • Professionnalisme, rigueur et sens des responsabilités
  • Attitude positive, adaptabilité et esprit d’équipe
  • Capacité à travailler efficacement avec des personnes de cultures et d’horizons divers

Langues

  • Français : avancé
  • Anglais : avancé (contexte international)

Pourquoi joindre EXFO ?

  • Entreprise technologique innovante et en croissance
  • Environnement collaboratif et stimulant
  • Projets à impact réel sur les décisions d’affaires
  • Flexibilité de travail (mode hybride)
  • Gamme complète d’avantages sociaux

--------------------------------------------------------------------------------------------------------------------------------

Job Title: Customer Service Representative

Location: Quebec City, QC (Hybrid)

Position Type: Permanent, Full-Time

About EXFO

EXFO is a global leader in test, monitoring, and analytics solutions for telecommunications networks. Our success is built on innovation, collaboration, and the talent of our teams around the world.

Position Summary

Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders while providing exceptional service to international customers.

Key Responsibilities

  • Monitor ongoing project orders, including shipments, international deliveries, and billing milestones.
  • Coordinate activities with Finance, Planning, Transportation & Customs, Customer Success, and Sales teams.
  • Respond promptly and professionally to customer inquiries.
  • Process, document, and follow up on customer complaints.
  • Maintain and improve departmental procedures.
  • Maintain accurate and up-to-date records.
  • Communicate effectively with internal and external customers.
  • Contribute to the continuous improvement of customer service quality.
  • Provide essential support during vacation periods and quarter-end activities.

Desired Profile

  • Minimum of three (3) years of experience in customer service or a similar role
  • Ability to work independently and collaboratively in a team environment
  • Experience in a fast-paced and evolving environment
  • Knowledge of basic international trade principles
  • Understanding of global markets
  • Strong problem-solving and analytical skills
  • Ability to manage multiple priorities and meet deadlines
  • Strong organizational and time management skills
  • Proficiency with Microsoft Office (Word, Excel, and Outlook)
  • Knowledge of SAP
  • Excellent communication and interpersonal skills
  • Customer-focused with a commitment to quality
  • Professionalism, accountability, and attention to detail
  • Positive attitude, adaptability, and team-oriented mindset
  • Ability to work effectively with people from diverse cultural backgrounds

Languages

  • French: Advanced
  • English: Advanced (international environment)

Why Join EXFO?

  • Innovative and growing technology company
  • Collaborative and stimulating environment
  • Projects with a real impact on business decisions
  • Flexible work arrangement (hybrid)
  • Comprehensive benefits package

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EXFO logo

About EXFO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Québec, QC, CA

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