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Customer Representative Jobs in Quebec (NOW HIRING)

Canada Post Corp

CA$20.54/hr

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach ... Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our ...

New

Canada Post Corp

CA$20.54/hr

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach ... Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our ...

New

Canada Post Corp

CA$20.54/hr

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach ... Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our ...

New

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Customer Representative information

What is a customer representative?

Customer Representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They can work in person, over the phone, via email, or through online chat platforms. Their goal is to ensure customer satisfaction by handling issues efficiently and maintaining positive relationships between the company and its clients.

What are the key skills and qualifications needed to thrive as a customer representative?

To thrive as a Customer Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in handling customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent service, building customer loyalty, and representing the company effectively.

How does a customer representative typically handle high call volumes or peak periods?

During high call volumes or peak periods, Customer Representatives often rely on prioritization strategies and efficient time management to ensure all customer inquiries are addressed promptly. They may utilize call routing systems, knowledge bases, and support from team leads to manage workloads. Collaborating closely with colleagues and maintaining clear communication helps the team stay organized and deliver consistent service, even under pressure. Adaptability and a calm approach are key to maintaining quality interactions with customers during these busy times.

What is the difference between Customer Representative vs Customer Service Associate?

AspectCustomer RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, corporate officesRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across industriesRetail, hospitality, telecommunications
Common Search & ComparisonCustomer Representative vs Customer Service Associate

Customer Representatives and Customer Service Associates both handle customer inquiries and support. While their roles overlap, Customer Representatives often work in call centers or corporate settings, handling more complex issues, whereas Customer Service Associates are typically found in retail or service environments, focusing on direct customer interactions. Both roles require strong communication skills and a focus on customer satisfaction, but the specific duties and work settings can differ.

More about Customer Representative jobs

What are the most commonly searched types of Customer Representative jobs in Quebec?

The most popular types of Customer Representative jobs in Quebec are:

What are popular job titles related to Customer Representative jobs in Quebec?

For Customer Representative jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Representative jobs in Quebec look for?

The top searched job categories for Customer Representative jobs in Quebec are:

What are popular job titles related to Customer Representative jobs in QC?

For Customer Representative jobs in QC, the most frequently searched job titles are:

Customer Representative jobs near you
Infographic showing various Customer Representative job openings in Quebec as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Customer Service Representative

Saint-pascal, QC • On-site

Canada Post Corp
See more jobs at Canada Post Corpexternal

CA$20.54/hr

Full-time

Posted 3 days ago

New

Job description

Job Requisition Id: 201506   
Business Function: Retail   
Primary City: Sainte-Rose-de-Watford  
Other Location(s):  
Province: Quebec  
Employment Type: On Call  
Employment Status: Term  
Language Requirement: French Essential  
Employee Class and Level: RVSGA10 - Level 1  
Working Hours: ON CALL
Number of Vacancies: 1   
Salary: $20.54


 

Job Description

If you have ambition, talent and drive, consider a fast-moving career with Canada Post. We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers.

Note: The ideal candidate should reside in the community. Applicants outside the community in which the Post Office is located may be considered as needed.

Job Responsibilities
  • Sell postal products and service to the business community and public
  • Sort, distribute and process mail into appropriate classifications
  • Provide customers with information and forms
  • Address delivery and service difficulties to resolve problems thoroughly and quickly
Job Responsibilities (continued)
Qualifications
  • High school or provincial equivalency and/or experience in business administration
  • Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions
  • Understanding of general or post office accounting systems.
  • Physically fit to lift mail containers of up to 50 lb, push or pull boxes, sort mail and stand for extended periods of time
  • Flexibility to be available for temporary, on-call work
Other Information

Canada Post’s values and behaviours 

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. 

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. 

We’re committed to living these values and practicing these behaviours every day.  Learn more about the values and behaviours by visiting the Canada Post website. 

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