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Customer Representative Jobs in Quebec (NOW HIRING)

Domtar

  • Medical

  • Dental

  • Life

  • Retirement

Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the position of Customer Care Representative . Reporting to the Customer Care Manager ...

Domtar

  • Medical

  • Dental

  • Life

  • Retirement

Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the position of Customer Care Representative . Reporting to the Customer Care Manager ...

Domtar

Customer Care Representative

Montreal, QC · Hybrid

  • Medical

  • Dental

  • Life

  • Retirement

Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the position of Customer Care Representative . Reporting to the Customer Care Manager ...

BMO Capital Markets

  • Medical

  • Life

  • Retirement

Identifies customer needs and provides advice and guidance regarding financial solutions that are ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

Randstad Canada

  • Medical

  • Life

  • Retirement

Identifies customer needs and provides advice and guidance regarding financial solutions that are ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

Randstad Canada

Customer Service Representative

Granby, QC

  • Medical

  • Life

  • Retirement

Identifies customer needs and provides advice and guidance regarding financial solutions that are ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

Bmo

Customer Service Representative

Montreal, QC · On-site

  • Medical

  • Life

  • Retirement

Identifies customer needs and provides advice and guidance regarding financial solutions that are ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

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Showing results 21-40

All JobsCustomer Representative JobsCustomer Representative Jobs in Quebec

Customer Representative information

What is a customer representative?

Customer Representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They can work in person, over the phone, via email, or through online chat platforms. Their goal is to ensure customer satisfaction by handling issues efficiently and maintaining positive relationships between the company and its clients.

What are the key skills and qualifications needed to thrive as a customer representative?

To thrive as a Customer Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in handling customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent service, building customer loyalty, and representing the company effectively.

How does a customer representative typically handle high call volumes or peak periods?

During high call volumes or peak periods, Customer Representatives often rely on prioritization strategies and efficient time management to ensure all customer inquiries are addressed promptly. They may utilize call routing systems, knowledge bases, and support from team leads to manage workloads. Collaborating closely with colleagues and maintaining clear communication helps the team stay organized and deliver consistent service, even under pressure. Adaptability and a calm approach are key to maintaining quality interactions with customers during these busy times.

What is the difference between Customer Representative vs Customer Service Associate?

AspectCustomer RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, corporate officesRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across industriesRetail, hospitality, telecommunications
Common Search & ComparisonCustomer Representative vs Customer Service Associate

Customer Representatives and Customer Service Associates both handle customer inquiries and support. While their roles overlap, Customer Representatives often work in call centers or corporate settings, handling more complex issues, whereas Customer Service Associates are typically found in retail or service environments, focusing on direct customer interactions. Both roles require strong communication skills and a focus on customer satisfaction, but the specific duties and work settings can differ.

More about Customer Representative jobs

What are the most commonly searched types of Customer Representative jobs in Quebec?

The most popular types of Customer Representative jobs in Quebec are:

What are popular job titles related to Customer Representative jobs in Quebec?

For Customer Representative jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Representative jobs in Quebec look for?

The top searched job categories for Customer Representative jobs in Quebec are:

What are popular job titles related to Customer Representative jobs in QC?

For Customer Representative jobs in QC, the most frequently searched job titles are:

Customer Representative jobs near you
Infographic showing various Customer Representative job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Care Representative

Domtar

On-site

Other

Medical, Dental, Life, Retirement

Re-posted 12 days ago

Domtar rating

7.7

Company rating: 7.7 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

200th of 540 rated manufacturers

Job description

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively. Ariva builds on the rich heritage of the Domtar Distribution Group, Canada’s premier source for high quality paper, packaging, and graphic supplies. But we’re much more than a paper distribution company.

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.

Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.

Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the position of Customer Care Representative.

Reporting to the Customer Care Manager, this position provides accurate and prompt service to customers as well as upselling related products. Ariva encourages the development and advancement of our employees.

Duties of this position include, but are not limited to:

      • Processing accurate and efficient orders and resolving customer order issues
      • Following-up and expediting with appropriate personnel on all outstanding customer orders and requests
      • Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns
      • Maintaining high standards of telephone etiquette
      • Attending product knowledge seminars and staying current on all company policies, business processes and SAP integration

The successful incumbent will have:

      • Ideally, one to two years related work experience
      • Strong customer service skills (product knowledge and SAP familiarity are a definite asset)
      • Client-oriented, problem-solving, listening, teamwork, detail-oriented
      • Strong communication skills - Bilingualism is required (written and spoken) *
      • Intermediate Microsoft Office skills
      • Respect for company values: Caring, Accountability, Collaboration and Entrepreneurship

Our offer:

  • Alternative Work Arrangements: hybrid remote work and flextime
  • A modern and spacious environment
  • Competitive compensation, including annual bonus plan
  • A flexible insurance plan (life, medical, dental)
  • An Employee and Family Assistance Program
  • A pension plan with matching company contributions
  • Employer-paid development and continuing education

(*) English bilingual: if listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.

You will be required to successfully complete a selection process that could include interviews, an employment background check, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).

Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.

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