Customer Reliability Engineer Jobs (NOW HIRING)

Are you excited to lead Site Reliability Engineering teams that keep mission-critical, 24/7 services running reliably and securely?

Do you enjoy building automated cloud platforms, hardening security, and driving ongoing cost optimization through strong FinOps practices?

About the Business

LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk athttps://risk.lexisnexis.com/.

About our Team
Our globally distributed SRE team operates across the FCC market, supporting a broad set of products with a focus on enterprise-grade reliability. We collaborate extensively with development, support, and other internal teams to deliver proactive monitoring, effective incident management, and continuous optimisation. Through strong alignment across these functions, we ensure our services meet strict availability and performance expectations in complex, customer-critical environments.

About the Role
In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen reliability and resilience across a group of products, reduce technical debt through continuous optimization, and partner across technical and non-technical teams to improve outcomes. You'll also drive ongoing cost review and optimization through FinOps processes.

Responsibilities

• Lead Ops / SRE teams to build / maintain "Infrastructures as Code", software services (PaaS and SaaS), security policies and continuous integration / deployment processes
• Remove technical debt, deliver security hardening, and drive continued optimization of cloud based environments
• Maintain critical production services with a view to provide best possible uptime and a huge focus on reliability around tier 1 / mission critical 24/7 services
• Work with diverse technical and non-technical teams, including Development, QA, IT Operations, Customer Operations and Project Management teams
• Lead FinOps processes for continuous review and ongoing cost optimization, including maintaining and forecasting cloud OPEX spend
• Ensure 24/7 technical support and Service Level Agreements for customers is met, with ultimate accountability for uptime and resiliency across a group of products
• Drive automation to aid productivity, minimizing the amount of traditional operational effort and maximize Infrastructure as Code
• Manage Customer Reliability Engineering activities driving Application Monitoring, Metrics, Incident Reviews and Long Term Actions, and support BISO activities / implementing InfoSec changes

Requirements

• Experience leading SRE Team/s, including rotating staff across products / platforms, mentoring and development, objective setting and general line management
• Experience building and operating "Infrastructure as Code" and other DevOps practices, including CI/CD processes
• Experience maintaining and supporting critical, high revenue business applications, including diagnosis and resolution of complex system and application issues
• Good understanding of defensive, corrective, detective controls and general application troubleshooting
• Experience hosting mission critical apps within public cloud providers such as AWS and / or Azure through services such as EC2, ECS, AKS or ACA
• Experience working with containerized workloads such as Docker and orchestration via Kubernetes
• Experience with security based tooling such as Qualys, Wiz, Trufflehog, GitHub Advanced Security, etc
• Ability to maintain systems / application documentation for technical and non-technical audiences, and collaborate across SRE Managers/Leads/Cloud Centre of Excellence to adopt best of breed practices

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work
https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Formor please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.