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Customer Reliability Engineer Jobs in Kentucky (NOW HIRING)

NSG Group

RELIABILITY ENGINEER

Versailles, KY · On-site

$86K - $109K/yr

Develops, maintains, and supervises predictive maintenance systems to ensure equipment reliability ... Fanuc robot experience 3 Top Critical Competencies for Job Incumbent Vision Results People Customer ...

NSG Group

RELIABILITY ENGINEER

Versailles, KY

$86K - $109K/yr

Develops, maintains, and supervises predictive maintenance systems to ensure equipment reliability ... Fanuc robot experience 3 Top Critical Competencies for Job Incumbent Vision Results People Customer ...

Domtar

Electrical Reliability Engineer

Hawesville, KY · On-site

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... Electrical Reliability Engineer The Electrical Engineer is responsible for design engineering and ...

Domtar

Electrical Reliability Engineer

Hawesville, KY · On-site

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... Electrical Reliability Engineer The Electrical Engineer is responsible for design engineering and ...

Domtar

Reliability Superintendent

Hawesville, KY · On-site

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... Lead a group of Reliability Engineers to Develop, implement, and own strategies that will improve ...

Domtar

Reliability Superintendent

Hawesville, KY

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... Lead a group of Reliability Engineers to Develop, implement, and own strategies that will improve ...

ADM

Site Engineer Manager - Erlanger, KY

Erlanger, KY

$56.25 - $74.75/hr

Collaborate with the Operations team to provide process engineering support as needed to develop and sustain quality products for our customers.Work closely with internal and external subject matter ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Kentucky

Customer Reliability Engineer information

See Kentucky salary details

$53K

$102.5K

$122.5K

How much do customer reliability engineer jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer reliability engineer in Kentucky is $102,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $112,000.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What are popular job titles related to Customer Reliability Engineer jobs in Kentucky? For Customer Reliability Engineer jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Kentucky look for? The top searched job categories for Customer Reliability Engineer jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Reliability Engineer jobs? Cities in Kentucky with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

RELIABILITY ENGINEER

NSG Group

Versailles, KY • On-site

$86K - $109K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Primary Duties:
  • Develops, maintains, and supervises predictive maintenance systems to ensure equipment reliability.
  • Audits preventative/predictive inspections and programs to ensure effectiveness.
  • Participates in team analysis for problem solving of major breakdowns.
  • Assists in the planning of shutdown activity planning.
  • Standardizes and maintains work procedures for equipment repairs to ensure best practice.
  • Drives continuous improvement to reduce technical downtime.
  • Ensure all spare parts necessary for proper equipment maintenance are kept at optimum levels to provide equipment reliability and reduce costs.
  • Communicate effectively with employees at all levels to ensure matters of mutual concern are addressed and resolved.
  • Ensure employees are provided appropriate guidance, counseling, or recognition on matters related to job performance. Maintain constructive and candid relationships by addressing issues in a timely manner.
  • Direct and coordinate response to extended breakdowns using 8D problem solving methodology.
  • Assist Engineering/Maintenance management in the development of annual capital expenditure plans.
  • To assist in the commissioning of new plant equipment and other systems to ensure that the maintenance plan and spare parts inventory for said equipment is adequate.

. Qualifications Required:
  • Bachelor's degree in Engineering or technically related field.
  • Demonstrated ability to adapt communication style to interact with a wide variety of people.
  • Demonstrated ability to prioritize and organize objectives and targets to meet deadlines.
  • Minimum 3 years experience in a manufacturing environment.
  • Strong in results oriented, adaptable, standards driven, developing, influential and informative competencies.

Qualifications Desired:
  • Maintenance Experience
  • Six Sigma Black Belt training
  • Strong in analytical, innovative and strategic competencies
  • CNC and Fanuc controls experience desired
  • Fanuc robot experience

3 Top Critical Competencies for Job Incumbent
Vision
Results
People
Customer Focused
X
Passion for Excellence
X
Influential
X
Innovation & Change
Decision Making
Engages/Inspires Others
Strategic Thinking
Safety/Quality Focus
Empowers & Develops
We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.
The Salary Range posted represents Pilkington North America's good faith and reasonable estimate of the possible compensation at the time of the posting. Individual pay will vary based on demonstrated job related skills, knowledge, experience, education, etc.
NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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