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Customer Reliability Engineer Jobs (NOW HIRING)

Collabera

Customer Reliability Engineer

Lisle, IL

$101K - $127K/yr

The Customer Reliability Engineer will use cutting edge predictive analytics software and tools to analyze the health and performance of power generation, oil and gas production and exploration, and ...

Cisco

OR

$158K - $200K/yr

Your Impact As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and ...

Airswift

Reliability Engineer

Chester, PA · On-site

$98K - $124K/yr

Analyze the costs and benefits of equipment options to meet customer reliability objectives ... Bachelor of Science degree in engineering * Industrial experience with a minimum of 5 years of ...

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How much do customer reliability engineer jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer reliability engineer in the United States is $117,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $129,000.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
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Customer Reliability Engineer jobs near you
Customer Reliability Engineer

Customer Reliability Engineer

Collabera

Lisle, IL

$101K - $127K/yr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Job Summary:

Client wants more mechanical engineering background with Equipment maintenance knowledge while also having some IT experience.

Important:

Client is on the threshold of a new era of innovation with the Industrial Internet. 

The Industrial Internet, or "internet of things", is the convergence of the globajavascript:returnDate(31) l industrial system with the power of advanced computing, data analytics, low-cost sensing and new levels of connectivity permitted by the internet. 

And with it, there's major transformation taking place in industry.

We are a remote monitoring and diagnostics center called the Industrial Performance and Reliability Center (IPRC). 

Our team strives every day to the make the industrial internet a reality for our customers. 

We develop and deliver real time predictive analytics that make an impact by eliminating unplanned downtime, preventing equipment failure, and increasing performance in some of the world's most important industries.

Role Summary/Purpose:

The Customer Reliability Engineer will use cutting edge predictive analytics software and tools to analyze the health and performance of power generation, oil and gas production and exploration, and mining equipment located around the world.

Essential Responsibilities: 

The Customer Reliability Engineer must leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.

Quickly learn and understand engineering processes related to power generation, oil and gas, and mining industries; leveraging the experience of the greater IPRC team when necessary.

Quickly learn and understand rotating and process equipment related to power generation, oil and gas, and mining industries; leveraging the experience of the greater IPRC team when necessary.

Quickly master cutting edge predictive analytics software and tools. 

Deftly manage customer expectations and satisfaction for assigned customer accounts.

Qualifications

Qualifications/Requirements:

Bachelor's Degree in an engineering discipline from an accredited university or college.

Minimum 1 year of experience in the Power Generation, Oil and Gas, mining, or related industry OR:

Working knowledge of industrial equipment, maintenance, and trouble shooting.


Desired Characteristics 

Experience analyzing time series data of industrial equipment.

Passionate about software and technology. 

Able to excel in a team environment. 

Computer programming/scripting skills. 

Enthusiastic and has a great attitude. 

Hard working and committed to superior quality in their work

If you are not interested in the role or if now isn't a great time for a move, just let me know if I can help in the future or if you need assistance in making a connection.

Additional Information

If you are interested please send me your updated copy of your resume, to know more about this position:

Ujjwal Mane

973-805-7557

ujjwal.mane(at)collabera.com


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