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Customer Reliability Engineer Jobs (NOW HIRING)

Accela

Principal Customer Reliability Engineer

$104K - $132K/yr

ABOUT THE ROLE As a Principal Customer Reliability Engineer, you will serve as the primary technical liaison between Accela's cloud platform and our customers, ensuring reliable, secure, and ...

iManage

Customer Reliability Engineer

Chicago, IL · On-site

$105K - $133K/yr

Being a Customer Reliability Engineer at iManage means... You're a data driven problem solver with experience in triaging issues at scale. You are an expert at explaining complex technical problems ...

Collabera

Customer Reliability Engineer

Lisle, IL · On-site

$101K - $127K/yr

The Customer Reliability Engineer will use cutting edge predictive analytics software and tools to analyze the health and performance of power generation, oil and gas production and exploration, and ...

iManage

Customer Reliability Engineer

Chicago, IL · On-site

$105K - $133K/yr

Being a Customer Reliability Engineer at iManage means... You're a data driven problem solver with experience in triaging issues at scale. You are an expert at explaining complex technical problems ...

Astronomer

$125K - $130K/yr

About this role The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service. The CREs are responsible for ...

Astronomer

$125K - $130K/yr

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders ...

Airswift

Reliability Engineer

Chester, PA · On-site

$98K - $124K/yr

Analyze the costs and benefits of equipment options to meet customer reliability objectives ... Bachelor of Science degree in engineering * Industrial experience with a minimum of 5 years of ...

Remitly

Site Reliability Engineering Lead

Alpharetta, GA · On-site

$55.75 - $74/hr

About the Role In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen ...

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Customer Reliability Engineer information

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How much do customer reliability engineer jobs pay per year?

As of Jul 10, 2026, the average yearly pay for customer reliability engineer in the United States is $117,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $129,000.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
More about Customer Reliability Engineer jobs
What cities are hiring for Customer Reliability Engineer jobs? Cities with the most Customer Reliability Engineer job openings:
What states have the most Customer Reliability Engineer jobs? States with the most job openings for Customer Reliability Engineer jobs include:
What job categories do people searching Customer Reliability Engineer jobs look for? The top searched job categories for Customer Reliability Engineer jobs are:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $117,973 per year, or $56.7 per hour.
Principal Customer Reliability Engineer

Principal Customer Reliability Engineer

Accela

Remote

$104K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

ABOUT THE ROLE
As a Principal Customer Reliability Engineer, you will serve as the primary technical liaison between Accela's cloud platform and our customers, ensuring reliable, secure, and predictable outcomes across production environments. You will partner closely with Site Reliability Engineering, Product, Support, Professional Services, and Engineering teams to guide customers through SaaS migrations, troubleshoot complex technical challenges, and improve operational performance.
This role combines deep technical expertise with customer engagement and strategic influence. You will help customers successfully adopt and operate Accela's platform while driving continuous improvements in reliability, observability, incident response, and service delivery. Your focus is on reducing customer impact, improving operational resilience, and building long-term confidence in the platform.
SPECIFIC RESPONSIBILITIES
  • Serve as the customer-facing technical representative for Accela's SaaS Operations organization, partnering with Engineering, SRE, Database Engineering, Product, Professional Services, and Support teams to ensure customer success.
  • Lead technical engagements related to SaaS implementations, migrations, and ongoing production operations, ensuring reliable and predictable outcomes for customers.
  • Partner with Professional Services and Support teams to identify technical requirements, define migration strategies, and facilitate successful transitions into steady-state operations.
  • Develop and improve operational processes, tooling, monitoring, metrics, and alerting capabilities that support customer onboarding, migrations, and ongoing platform reliability.
  • Act as a senior escalation point for complex customer issues, leveraging observability tools, application performance monitoring, log analysis, distributed tracing, and metrics to diagnose and resolve production concerns.
  • Lead cross-functional response efforts for critical customer-impacting incidents and implementation challenges, coordinating stakeholders to drive timely resolution.
  • Partner with customers to establish reliability expectations, communicate service-level commitments, and provide guidance regarding operational risk and change management practices.
  • Collaborate with Sales, Professional Services, and Support teams to communicate Accela's service management processes, cloud operations practices, and compliance posture, including SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS requirements.
  • Provide customer-driven insights and feedback to Product, Engineering, and SRE teams to improve platform reliability, usability, and operational effectiveness.
  • Support pre-sales and customer expansion activities by providing technical expertise related to reliability, architecture, cloud operations, and compliance.
  • Provide technical leadership, mentorship, and best-practice guidance to Customer Reliability Engineers, Site Reliability Engineers, and other technical teams.

REQUIRED QUALIFICATIONS
  • 8+ years of experience in Production Engineering, Site Reliability Engineering, Cloud Operations, Technical Support Engineering, or related SaaS environments, including customer-facing or escalation leadership responsibilities.
  • Strong customer focus and demonstrated ability to communicate effectively with both technical and business stakeholders.
  • Hands-on experience operating and supporting SaaS platforms on Microsoft Azure.
  • Experience with Kubernetes and modern containerized environments.
  • Strong experience using observability and monitoring tools, including APM platforms, distributed tracing, logging, and metrics solutions.
  • Deep troubleshooting and Root Cause Analysis expertise across application, infrastructure, networking, operating system, and database layers.
  • Working knowledge of Infrastructure-as-Code concepts and tools, particularly Terraform.
  • Experience developing automation and operational tooling using Python, PowerShell, Bash, or similar scripting languages.
  • Demonstrated ability to lead Incident, Problem, and Change Management processes during high-severity customer escalations.
  • Excellent written and verbal communication skills, including experience presenting technical information to customer leadership and executive stakeholders.
  • Experience using Git and GitHub-based workflows.

DESIRED QUALIFICATIONS
  • Experience leading SaaS migrations, cloud transformations, or large-scale customer onboarding initiatives.
  • Experience supporting SaaS platforms operating under SOC 2, HIPAA, FedRAMP, StateRAMP, or PCI-DSS compliance frameworks.
  • Prior software development or systems engineering experience.
  • Experience supporting database, infrastructure, or datacenter migration projects.
  • Experience supporting pre-sales activities, technical account management, or customer enablement programs.
  • Experience conducting production readiness reviews, reliability assessments, or operational risk evaluations.
  • Experience leveraging AI-assisted engineering tools such as GitHub Copilot, Claude Code, or other LLM-based solutions to improve diagnostics, automation, and customer communications.
  • Strong Linux systems administration experience alongside Microsoft Windows expertise.

Travel
  • Up to 10% travel for customer engagements, executive meetings, industry conferences, and strategic business activities.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela's SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.
COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $160,000-$190,000(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
Accela's U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.
Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation
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