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Customer Reliability Engineer Jobs (NOW HIRING)

Tailscale

Customer Reliability Engineer

$104K - $132K/yr

As a Customer Reliability Engineer, you'll partner closely with the Customer Success Team, Support Team, and Product/Engineering to close the gap between "customer has described a problem" and ...

Tailscale

Customer Reliability Engineer

$115K - $144K/yr

As a Customer Reliability Engineer, you'll partner closely with the Customer Success Team, Support Team, and Product/Engineering to close the gap between "customer has described a problem" and ...

Collabera

Customer Reliability Engineer

Lisle, IL · On-site

$101K - $127K/yr

The Customer Reliability Engineer will use cutting edge predictive analytics software and tools to analyze the health and performance of power generation, oil and gas production and exploration, and ...

iManage

Customer Reliability Engineer

Chicago, IL · On-site

$105K - $133K/yr

Being a Customer Reliability Engineer at iManage means... You're a data driven problem solver with experience in triaging issues at scale. You are an expert at explaining complex technical problems ...

iManage

Customer Reliability Engineer

Chicago, IL · On-site

$105K - $133K/yr

Being a Customer Reliability Engineer at iManage means... You're a data driven problem solver with experience in triaging issues at scale. You are an expert at explaining complex technical problems ...

iManage

Customer Reliability Engineer

Chicago, IL · On-site

$103 - $159/hr

Being a Customer Reliability Engineer at iManage You're a data driven problem solver with experience in triaging issues at scale. You are an expert at explaining complex technical problems to a ...

Fluidstack

Customer Reliability Engineer

San Francisco, CA · On-site

$173K - $224K/yr

Own reliability for named customer workloads: their clusters, their SLAs, their escalations ... Turn recurring customer pain into engineering fixes with the production teams. What We're Looking ...

Astronomer

$125K - $130K/yr

About this role The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service. The CREs are responsible for ...

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$125 - $130/hr

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders ...

New

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NY · On-site

$125 - $130/hr

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders ...

New

Astronomer

$125 - $130/hr

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders ...

New

Eaton

Application & System Reliability Engineer

PA · On-site +1

$97K - $123K/yr

The Application & System Reliability Engineer is a consultative technical sales professional ... They will engage closely with sales and hyperscale teams, develop a deep understanding of customer ...

Cisco

OR · On-site

$102K - $128K/yr

The Customer Reliability Engineering team is the deep technical escalation tier for CiscoHypershieldon the Cisco Nexus N9300 Series Smart Switches. The team owns the hardest break/fix and reliability ...

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Customer Reliability Engineer information

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How much do customer reliability engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer reliability engineer in the United States is $117,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.
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What states have the most Customer Reliability Engineer jobs?

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Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $117,973 per year, or $56.7 per hour.

Customer Reliability Engineer

Tailscale

Remote

$104K - $132K/yr

Full-time

Re-posted 5 days ago

Job description

About the Role

If you're passionate about solving complex technical problems and helping build trust between customers and engineering, this is the role for you. We're seeking a motivated Customer Reliability Engineer to join our team. You'll take ownership of our most complex, ambiguous customer escalations, solving issues where the root cause is not always obvious. You will work these issues to resolution or alternatively a fully-documented handoff that engineering can act on without delay.

As a Customer Reliability Engineer, you'll partner closely with the Customer Success Team, Support Team, and Product/Engineering to close the gap between "customer has described a problem" and "engineering has what it needs to fix it." This role reports directly to the Customer Reliability Engineer Team Lead.

Key Responsibilities
  • Own high-severity, post-sales technical escalations from intake through resolution or engineering handoff. This includes deep-dive investigations and reproduction of difficult-to-isolate bugs.
  • Get on calls with customers, pull logs, and communicate with the customer about leading theories.
  • Build engineering handoff packages that require minimal follow-up questions: reproducible case, log evidence (timestamps, node IDs), version matrix, impact scope, what's already been ruled out, and a proposed engineering team to own the fix.
  • File and track issues for confirmed bugs, keeping the ticket/issue link intact so engineering retains full customer context.
  • Monitor for patterns across escalations to catch recurring or systemic issues early; translate what you learn into product improvements, tooling, and runbooks that raise the technical bar for the whole Support org.
  • Partner with Support, CSE, and Product/Eng, while staying within this team's scope.
What We Are Looking For
  • 4+ years in a technical support or escalation role at a SaaS or infrastructure company, with demonstrated ownership of escalated/enterprise-tier accounts.
  • A genuine problem-solver who gets energy from untangling hard, ambiguous technical issues
  • Comfortable owning a live, high-stakes customer call: staying calm, building trust, and communicating clearly with a frustrated or technical customer under pressure.
  • Hands-on networking experience in production or homelab environments: TCP/IP, routing, DNS, firewalls, NAT, VPNs, load balancers.
  • Deep familiarity with overlay networking concepts - WireGuard, UDP hole punching, STUN - and comparable VPN/networking products.
  • Code-level debugging capability: can read Go source, reason about goroutines/locks/channels, read pprof CPU/heap profiles, and understand network interface semantics.
  • Comfortable with infrastructure concepts: cloud IaaS, CI/CD pipelines, containerized applications, and Kubernetes debugging.
  • Strong systems administration skills as well as troubleshooting across Linux, macOS, and Windows.
  • Track record of independently building reproducible test cases and clear, evidence-backed bug reports engineering can act on directly.
  • Strong technical storytelling: able to distill highly technical, ambiguous issues into clear narratives for both engineers and non-technical stakeholders.
  • Investigative mindset; curious to analyze root cause, and evaluate all options to get customers to the best solution
  • Proficiency with programming/scripting in Go, Python, JSON
  • Experience with packet-level analysis

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.

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