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Customer Reliability Engineer Jobs in Indiana (NOW HIRING)

Vertex

Principal Reliability Engineer

Indianapolis, IN · On-site

$98K - $123.30K/yr

V2X Engineering Solutions is seeking a Principal Reliability Engineer to join our team. The ... customers through our respective disciplines. This position serves as a member of the V2X ...

Skjodt-Barrett Foods

Reliability Engineer

Lebanon, IN · On-site

$98.20K - $123.60K/yr

Our customers, blue-chip international brands and mid-sized producers alike, are why we exist. Our ... As the new Reliability Engineer, you will serve as a senior technical resource within the ...

Skjodt-Barrett Foods Inc

Reliability Engineer

Lebanon, IN · On-site

$98.20K - $123.60K/yr

Our customers, blue-chip international brands and mid-sized producers alike, are why we exist. Our ... As the new Reliability Engineer, you will serve as a senior technical resource within the ...

Caterpillar

Reliability Engineer

Lafayette, IN · On-site

$98.60K - $124.10K/yr

We don't just talk about progress and innovation here - we make it happen, with our customers ... The Reliability Engineer will assist in the structure and execution of the *NEW* LEC proactive ...

Carlex

Reliability Engineer

Auburn, IN · On-site

$95.60K - $120.30K/yr

... reliability of components and equipment • Monitor the execution and effectiveness of the PM ... Customer Focused, Teamwork, Excellence and Trust Equal Opportunity Employer This employer is ...

Deloitte

Manager, ServiceNow SRE Engineer

Indianapolis, IN · On-site

$54.50 - $72.50/hr

Manager, ServiceNow SRE Engineer Role Overview: As a Manager, ServiceNow SRE Engineer , you will ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Primient

Senior Reliability Engineer

Lafayette, IN · On-site

Senior Reliability Engineer | Primient About Primient Primient is a century old company with an ... Wherever we are in the process, from field to customer, our priorities are focused on ensuring we ...

Carmeuse

Regional Reliability Engineer

Gary, IN

$102K - $128.40K/yr

Partnering with appropriate suppliers and customer technical resources to implement best practices ... Bachelors of Science degree in Mechanical or Electrical Engineering * 5-10 years of related ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Indiana

Customer Reliability Engineer information

See Indiana salary details

$58K

$112.3K

$134.2K

How much do customer reliability engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for customer reliability engineer in Indiana is $112,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,500.00 and $122,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What are popular job titles related to Customer Reliability Engineer jobs in Indiana? For Customer Reliability Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Indiana look for? The top searched job categories for Customer Reliability Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Reliability Engineer jobs? Cities in Indiana with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Indiana as of May 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 78% Physical, 9% Hybrid, and 13% Remote job distribution, with an average salary of $112,259 per year, or $54 per hour.
Principal Reliability Engineer

Principal Reliability Engineer

Vertex Aerospace

Indianapolis, IN

$98K - $123.30K/yr

Full-time

Posted 5 days ago

Job description

V2X Engineering Solutions is seeking a Principal Reliability Engineer to join our team. The Principal Reliability Engineer will perform failure probability and maintainability analysis and provide leadership within a team in support of the analysis and sustainment of developing equipment and systems, devices to meet contractual requirements and timelines   In this role, the Principal Reliability Engineer will perform Reliability, Availability and Maintainability (RAM) modeling to provide Life Cycle Analysis and support to fielded systems and the development of new systems.  Additionally, the Principal Reliability Engineer will perform sustainment activities that include tracking and analyzing parts consumption and maintenance

trends, implementing Failure Reporting, Analysis, and Corrective Action System (FRACAS) for the system.  The Principal Reliability Engineer is part of the Operations and Maintenance Services team whose activities include supporting inspection, testing, servicing, classification as to serviceability, repair, refurbishment, and overhaul of items or devices, removal and replacement of secondary items and components and repair and remanufacturing of reparable components by conducting Reliability Centered Maintenance (RCM) analysis. As such, the Principal Reliability Engineer interfaces with a multi-discipline team to ensure the continued functioning of the development of systems, operational and maintenance manuals, spare parts lists and other logistics operations. The Principal Reliability Engineer will interface with the System Safety program with Failure Modes, Effects and Criticality Analysis (FMECA) to support additional safety analyses.

 

Must be a U.S. Citizen with the ability to obtain and maintain a DoD Secret Security Clearance

 

As a member of the Engineering Team, expect a dynamic and demanding environment that values discipline, adherence to processes, and adding value to our customers through our respective disciplines.  This position serves as a member of the V2X Engineering Team and may support other programs within a matrix management assignment as directed

Required Skills:

  • Minimum of 10 years of engineering experience.
  • U.S. Citizen with the ability to obtain and maintain a DoD Secret Security Clearance
  • Experience and/or ability to perform Failure Modes, Effects and Criticality Analysis in accordance with MIL-STD_1629A.
  • Experience analyzing technical data and reports to develop life cycle management recommendations and reports supporting sustainment and maintenance of products
  • Exposure to reliability modeling and prediction in accordance with MIL-HDBK-217, MIL-STD-690, MIL-STD-765, ANSI-GEIA-STD-009, or equivalent industry standards or practices. 
  • Experience and/or ability to perform Reliability Centered Maintenance analysis in accordance with MIL-STD-3034A.
  • Exposure with Failure Reporting, Analysis and Corrective Action System (FRACAS) development and operations per MIL-STD-2155.

Desired Skills:

  • Strong written, verbal and presentation skills
  • Strong interpersonal and project management skills,
  • Experience with product design.
  • Knowledge and familiarity of MIL-HDBK-338, MIL-STD-1543, MIL-STD-189, MIL-STD-781, MIL-STD-785 or equivalent industry practices.
  • Experience in multiple Systems Specialty areas such as Reliability, Safety, Human Factors, etc.
  • Experience with DOORS and Cameo
  • Ability to produce DoD required analysis, such as:
  • Failure Mode, Effects and Criticality Analysis (FMECA)
  • Fault Tree Analysis (FTA)
  • Reliability Modeling and Predictions
  • Reliability Centered Maintenance (RCM) Analysis
  • Level of Repair Analysis (LORA)
  • Supportability Analysis (SA)
  • Technical Manual Development
  • Training Material Development
  • Experience with requirements development, hardware and software development and verification.

Education Requirements:

  • Bachelor’s degree in Engineering or a related Science, Technology, Engineering or Math (STEM) degree.

Note:  A Master’s degree in Engineering or a related Science, Technology, Engineering or Math (STEM) degree may be counted as the equivalent of 2 years of engineering experience.

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