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Customer Reliability Engineer Jobs in Indiana (NOW HIRING)

Reliability Engineer

Cayuga, IN · On-site

$89K - $118K/yr

Reliability Engineer Pay Range: $89,000-$118,600 Physical Location: 2585 E. 200 North Cayuga, IN ... LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and ...

Manufacturing Reliability Engineer

Clinton, IN · On-site

$96K - $121K/yr

... Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and ... Manufacturing Reliability Engineer As a Manufacturing Reliability Engineer , you will contribute to ...

Reliability Engineer

Auburn, IN · On-site

$95K - $120K/yr

... reliability of components and equipment • Monitor the execution and effectiveness of the PM ... Customer Focused, Teamwork, Excellence and Trust Equal Opportunity Employer This employer is ...

Site Reliability Engineer

Indianapolis, IN · On-site

$54.50 - $72.50/hr

Provide SRE production support for Mainframe applications, APIs, Web Services, and Microservices ... Manage customer-impacting incidents, technical escalations, vendor engagements, and business ...

Provide SRE production support for Mainframe applications, APIs, Web Services, and Microservices ... Manage customer-impacting incidents, technical escalations, vendor engagements, and business ...

Site Reliability Engineer II

South Bend, IN

$55.75 - $74.25/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

Regional Reliability Engineer

Gary, IN · On-site

$102K - $128K/yr

Partnering with appropriate suppliers and customer technical resources to implement best practices ... Bachelors of Science degree in Mechanical or Electrical Engineering * 5-10 years of related ...

Regional Reliability Engineer

Gary, IN · On-site

$102K - $128K/yr

Partnering with appropriate suppliers and customer technical resources to implement best practices ... Bachelors of Science degree in Mechanical or Electrical Engineering * 5-10 years of related ...

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Customer Reliability Engineer information

See Indiana salary details

$58K

$112.3K

$134.2K

How much do customer reliability engineer jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer reliability engineer in Indiana is $112,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,500.00 and $122,800.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What job categories do people searching Customer Reliability Engineer jobs in Indiana look for? The top searched job categories for Customer Reliability Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Reliability Engineer jobs? Cities in Indiana with the most Customer Reliability Engineer job openings:
Infographic showing various Customer Reliability Engineer job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $112,259 per year, or $54 per hour.

Reliability Engineer

International Paper

Cayuga, IN • On-site

$89K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


International Paper rating

7.3

Company rating: 7.3 out of 10

Based on 291 frontline employees who took The Breakroom Quiz

322nd of 536 rated manufacturers


Job description

Position Title: Reliability Engineer

Pay Range:

$89,000-$118,600

Physical Location:

2585 E. 200 North

Cayuga, IN 47928

 The Reliability Engineer is responsible for improving the reliability of our equipment and processes with a primary goal of eliminating unscheduled downtime. This position facilitates elimination of production limiting failures from our processes and increases the life of our assets.   Reliability Engineering is the enhancement of traditional maintenance engineering with a portion of process engineering to eliminate equipment and system failures.  The position reports to the Maintenance Reliability Leader.

 Duties and Responsibilities

  • Work with the area Operations and Maintenance staff to implement effective strategic maintenance initiatives that support achievement of reliability goals, objectives, key performance metrics, and maintenance cost objectives, and capital projects execution.

  • Provide leadership and support to ensure Electrical Integrity program is in compliance with OSHA requirements and Company policies.

  • Ensure effective utilization and integrity of the computerized maintenance management system (SAP), including program and equipment upgrades, training, implementation, and modifications as needed to meet established goals and objectives.

  • Provide leadership and direction for planning, lubrication, and precision maintenance systems and disciplines in area(s) assigned.

  • Support to area(s) including:  PM/PDM programs, maintenance benchmarking activities, and implement and share Strategic Maintenance Performance Metrics to improve cost productivity, plant reliability, and achieve "World Class" maintenance excellence.

  • Provide systemic interventions to improve the overall reliability of all equipment, not just a gradual improvement one piece of equipment at a time. Utilize root cause failure analysis (RCFA) to improve overall reliability.

  • Utilize LEAN/Six Sigma principles as a tool to improve/sustain maintenance performance.

  • Support for development and implementation of effective programs for training employees.

  • Ensure target, tolerance and test philosophy is a cultural value.

  • Actively support the planning effort for annual shutdown to include; job planning, job coordination, resource planning and financial management.

  • Minimize unscheduled downtime and ensure the majority of maintenance is planned work.

  • Facilitate, plan and direct partial and full annual outages.

  • Support Capital Projects and execution in assigned area(s).

  • Other duties, projects as assigned.

Successful candidate should have the ability to:

  • Instill safety as a core value within the team and effectively communicate a shared vision for safety

  • Quickly develop thorough knowledge of mill equipment and systems

  • Utilize excellent communication and interpersonal skills with the ability to communicate to groups and individuals at all levels

  • Approach positional responsibilities in an inclusive manner by engaging all team members in area, department, and mill

  • Utilize the International Paper Change Process to drive change

  • Utilize strong organizational skills to handle multiple tasks effectively

 Education and Experience

  • A Bachelor's degree in Engineering with four (4) years post college experience 

  • Alternate: 10 years of heavy industrial experience with a demonstrated history of advancing responsibility and experience with planning, project management, and/or ownership of a maintenance reliability program or process 

  • Certification in Project Management

  • Strong preference for minimum of 5 years of related work experience in an Integrated Paper Mill Operations.

  • Experience with PLC/SCS operations and logic

  • Experience with reliability improvement methods, technologies, and tools.

  • Experience working with predictive maintenance tools.

  • Experience with large machine hydraulic systems.

  • Experience and knowledge of maintenance planning and scheduling practices.

Key Competencies:

Action Oriented, Timely Decision Making, Decision Quality, Organizing, Planning, Informing, Perseverance, Priority Setting, Problem Solving, Drive For Results, Time Management, Managing Through Systems, Written Communications, Customer Focus, Integrity & Trust, Interpersonal Savvy, Listening, Peer Relationships, Dealing with Ambiguity, Functional/Technical Skills, Learning on the Fly , Self-Development, Technical Learning

The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:
Leadership training, promotional opportunities
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
The Company You Will Join:
International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.  International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.


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About International Paper

Sourced by ZipRecruiter

International Paper is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion.

Industry

Paper manufacturing

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

Year founded

1898