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Customer Reliability Engineer Jobs in Indiana (NOW HIRING)

Reliability Field Engineer

Indianapolis, IN · On-site

$36.40 - $47.30/hr

... customer Position Requirements: BS in an Engineering or Science field or equivalent experience 2+ years' experience in process engineering, maintenance, and reliability or operational excellence ...

Reliability Field Engineer

Indianapolis, IN

$98K - $123K/yr

... customer Position Requirements: BS in an Engineering or Science field or equivalent experience 2+ years' experience in process engineering, maintenance, and reliability or operational excellence ...

Reliability Field Engineer

Indianapolis, IN · On-site

$36.40 - $47.30/hr

... customer Position Requirements: BS in an Engineering or Science field or equivalent experience 2+ years' experience in process engineering, maintenance, and reliability or operational excellence ...

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology ... You'll partner closely with Product, Infrastructure, Data, Security, and SRE teams to deliver ...

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology ... You'll partner closely with Product, Infrastructure, Data, Security, and SRE teams to deliver ...

$170K - $200K/yr

Uncompromising Quality & SRE: Define and enforce rigorous quality assurance and SRE practices. You ... Customer-Facing Authority: Build absolute trust with public safety executives. Communicate complex ...

Lead the end-to-end delivery of quality-engineering solutions that meet customer needs while aligning with technology guardrails and strategic roadmaps. * Partner with Site Reliability Engineering ...

General Summary This full-time position is in the Systems Development Department of Kratos SRE and ... Experience interfacing with government and non-government customers. * Experience modeling and ...

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Showing results 1-20

Customer Reliability Engineer information

See Indiana salary details

$58K

$112.3K

$134.2K

How much do customer reliability engineer jobs pay per year?

As of Jun 21, 2026, the average yearly pay for customer reliability engineer in Indiana is $112,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,500.00 and $122,800.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What job categories do people searching Customer Reliability Engineer jobs in Indiana look for? The top searched job categories for Customer Reliability Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Reliability Engineer jobs? Cities in Indiana with the most Customer Reliability Engineer job openings:
Maintenance Reliability Engineer

Maintenance Reliability Engineer

Howmet Aerospace

La Porte, IN

Full-time

Posted 8 days ago


Howmet Aerospace rating

7.7

Company rating: 7.7 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

46th of 60 rated aerospace companies


Job description

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report. Follow: LinkedIn, Twitter, Instagram, Facebook, and YouTube.

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com

Basic Qualifications:

  • Bachelor's degree in engineering, electrical engineering technology, or a degree in a related field.
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.

Preferred Qualifications:

  • 5+ years of experience in electrical project management, equipment design, or industrial automation.
  • Strong understanding of electrical systems, controls, and automation in a manufacturing environment.
  • Ability to interpret and create schematic drawings.
  • Ability to interpret codes, and industry regulations.
  • Proficiency with Autodesk AutoCAD and Office 365.
  • Excellent communication skills with experience in cross-functional collaboration.
  • Proven ability to oversee multiple projects while maintaining timelines and budgets.
  • Hands-on experience with industrial power distribution systems.

Job Summary:

Under the direction of the Operational Excellence Manager, this position is responsible for leading and directing maintenance resources to the fulfillment of Howmet Aerospace business objectives. We are looking for a skilled engineer with a strong background to lead the maintenance and reliability of production equipment, infrastructure, buildings, and grounds. This role requires close collaboration with multidisciplinary teams throughout project development and reviews to enhance efficiency and ensure compliance with industry standards. 

Job Responsibilities:

(May include, but are not limited to, the following)

Core Responsibilities:

  • Leading change strategies to increase proactive maintenance by optimizing maintenance resources for key facility support systems and utilities.

  • Developing policies and setting expectations to ensure that EHS objectives, activities, and plans are achieved.

  • Managing and maintaining relationships with contractors and service providers for the Maintenance organization

  • Lead in a manner that drives the identification, implementation and documentation of maintenance and reliability best practices. Connect with other Howmet locations and outside companies to benchmark and share best practices.

  • Ensuring that preventative and responsive maintenance resources and programs are in place to support a manufacturing operation operating around the clock

  • Promoting the development and application of predictive maintenance, Root Cause Analysis, Total Productive Maintenance, and control/capability of critical processes.

  • Identify, procure, and install predictive monitoring equipment. Identify, implement, and document maintenance and reliability best practices.

  • Identify and evaluate opportunities for cost reduction and/or productivity improvements with regards to maintenance activities, particularly seeking to minimize the investment required for spare parts and maintenance supplies.

  • Drive and support a reliability systems and culture throughout the maintenance organization moving from reactive maintenance to preventative/proactive maintenance.

  • Evaluate equipment failures and failure history to identify and recommend potential capital or expense projects to eliminate equipment failures.

  • Coach and develop skills of direct and indirect reports. Partner with the Human Resources function to establish, coordinate and monitor department-specific people systems (performance management, reward and recognition, compensation, employee engagement, employee development, succession planning, hiring process, new employee onboarding, etc).

  • Participating in the identification, recruitment, training, appraisal, and professional development of maintenance resources.

  • Manage the scope of process improvement, capital expansion, and obsolescence mitigation projects assigned.

  • Coordinate all phases of assigned projects from concept, scope development, written specifications, bid solicitations, related bid meetings, equipment and facilities engineering/design, manufacturing, and installation through final start-up, acceptance and project closure.

  • Propose and execute improvements to existing facility support services and utilities

  • Focus on overall safety of facilities equipment and processes including responsibility and oversight of EHS policies.

  • Oversee contractor work and compliance with Howmet Aerospace, Federal/State, Environmental, Health and Safety policies.

Additional Responsibilities:

  • Provides engineered solutions, recommendations and procurement of hardware for production equipment.  Support the testing, commissioning, and validation of new or modified hardware installations.

  • Generate and maintain technical documentation, including schematics, spare parts lists, hardware manuals, troubleshooting & repair procedures.

  • Collaborate with maintenance engineers, process engineers, safety engineers, and other internal and external contacts in the coordination of system repairs / installs.

  • Provide field engineering and troubleshooting assistance to support maintenance, EHS and operation groups including equipment breakdown support.

  • Perform engineering calculations, collect data and gather information to support equipment improvement initiatives for OEE improvements.

  • Performs other work-related duties as assigned by the Operational Excellence Manager.
  • Candidates should be adaptable, as flexibility in work hours may be necessary to meet project deadlines and support plant utility outages.

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About Howmet Aerospace

Sourced by ZipRecruiter

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company's sales for 2021 approximated $5 billion. The Company's primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company's differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

Year founded

1888