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Customer Reliability Engineer Jobs in Indiana (NOW HIRING)

Kratos Defense

ASIC Design Leader

Crane, IN

General Summary This full-time position is in the Systems Development Department of Kratos SRE and ... Experience interfacing with government and non-government customers. * Experience modeling and ...

Amazon

CMMS Engineer

New Carlisle, IN · On-site

$93K - $117K/yr

At Amazon, we're working to be the most customer-centric company on earth Amazon is a place where ... We are currently seeking a CMMS Engineer to serve as a system mater expert within Amazon data ...

Amazon

CMMS Engineer

New Carlisle, IN

$93K - $117K/yr

At Amazon, we're working to be the most customer-centric company on earth Amazon is a place where ... We are currently seeking a CMMS Engineer to serve as a system mater expert within Amazon data ...

Amazon

CMMS Engineer

New Carlisle, IN · On-site

$93K - $117K/yr

At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where ... We are currently seeking a CMMS Engineer to serve as a system mater expert within Amazon data ...

Socket.dev

Test Engineer

Middlebury, IN · On-site

$95 - $130/hr

... reliability, safety, and customer satisfaction while advancing enterprise testing capabilities and best practices. Day to Day of the Role: Validation & Testing Leadership * Develop and execute ...

New

Winnebago-Industries,-Inc

Test Engineer

Middlebury, IN · On-site

$90 - $120/hr

... reliability, safety, and customer satisfaction while advancing enterprise testing capabilities and best practices. Day to Day of the Role * Develop and execute verification and validation plans for ...

New

Cummins

Customer Engineer

Columbus, IN · On-site

$67K - $100K/yr

... reliability, cost and quality; analyzes technical issues using proven problem-solving and ... Customer Engineering Degree level : Bachelor Educational Program : Mechanical Engineering Start ...

MISO

Manager Reliability Coordination

Carmel, IN · On-site

$165K - $175K/yr

... our customers, influencing policy and driving process improvements as data centers, solar, and ... A Bachelor's degree in Engineering or a related technical field (or 12 years of equivalent ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Indiana

Customer Reliability Engineer information

See Indiana salary details

$58K

$112.3K

$134.2K

How much do customer reliability engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer reliability engineer in Indiana is $112,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,500.00 and $122,800.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Indiana?

For Customer Reliability Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Indiana look for?

The top searched job categories for Customer Reliability Engineer jobs in Indiana are:

What cities in Indiana are hiring for Customer Reliability Engineer jobs?

Cities in Indiana with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $112,259 per year, or $54 per hour.

Reliability and Asset Management Engineer (Transmission Line) - Hybrid Remote

Hoosier Energy

Spencer, IN • On-site, Remote

$88K - $110K/yr

Full-time

Re-posted 17 days ago

Job description

Pay Grade: M07, M08
POSITION SUMMARY
Monitors and evaluates the performance and condition of power system assets in order to comply with the corporate asset management strategy and ensure necessary investments are made to maintain long-term reliability. Analyzes and reports on reliability and performance data and determines solutions to resolve reliability and performance issues. Keeps informed of evolving asset management practices and equipment monitoring technologies in use at peer utilities. Recommends changes to maintenance practices and maintains the long-term maintenance program documents for Hoosier Energy assets. Serves as a Subject Matter Expert (SME) where necessary. Represents Hoosier Energy in industry peer groups.
DUTIES AND RESPONSIBILITIES
  • Monitors and analyzes outage data to determine root causes of significant events
  • Serves as point of contact to member systems and neighboring utility personnel and reports on reliability measures on a regular basis
  • Works with internal and external experts and stakeholders to develop plans which address areas of reliability concern
  • Reviews and improves reporting and communication methods and procedures
  • Actively participates in NATF, EPRI, IEEE and other peer groups
  • Supports the compliance department as necessary to comply with NERC/RRO compliance standards
  • Represents Hoosier Energy as Subject Matter Expert during NERC/RRO audits
  • Researches inspection and maintenance techniques of peer utilities and trade organizations, and recommends changes when improvement opportunities exist
  • Recommends plans, projects or procedures which may improve reliability, enhance compliance and/or reduce cost
  • Submits projects for inclusion in the budget and work plan
  • Maintains Hoosier Energy's asset and maintenance management systems to capture work detailed in maintenance programs with support from IT as necessary
  • Develops processes and procedures to maintain up-to-date asset and maintenance activity records. Explores and evaluates process improvements for capturing data.
  • Monitors equipment performance and performs long-term maintenance planning. Analyzes and evaluates work order trends for long-term implications. Assesses remaining equipment life, probability of failure and related risk assessment as a basis for developing contingency plans and alternative solutions
  • Develops long-term optimized plan for operations asset replacements and/or repairs based on appropriate economic and risk considerations
  • Develops and maintains appropriate analytical tools (i.e. models and databases according to established quality procedures) to support decision making
  • Researches industry equipment issues and analyzes potential implications to the power system assets
  • Participates in all areas of responsibility to assure accomplishment of corporate initiatives
  • Performs other duties as assigned

JOB SPECIFICATIONS
Education:
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or technical discipline with combined experience to understand the operation of electric utility system and perform technical analysis and assessments minimum

Experience:
  • Five years' experience in the electric utility / power industry minimum
  • Five years of electrical utility experience in maintenance or planning is preferred

Skills and Abilities:
  • Ability to communicate with individuals at all levels and work as part of a team
  • Exceptional member and customer service orientation
  • Ability to perform tasks on time and with a positive, professional attitude
  • Ability to manage multiple projects with varying scopes and timelines
  • Ability to exercise flexibility to work effectively in a changing environment
  • Strong problem solving and decision-making skills to identify, anticipate and resolve problems
  • Advanced computer and technological skills
  • Existing knowledge of the power industry, including construction, maintenance, and operation of generation systems, high voltage transmission lines and substations, metering, relays, and communication systems
  • Understanding of processes and procedures impacted by generation, transmission, and distribution system reliability and performance
  • Demonstrated proficiency in database and spreadsheet management
  • Valid Indiana driver's license required

Hoosier Energy is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, age, ancestry, genetic information, disability, veteran status or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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