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Customer Reliability Engineer Jobs in Indiana (NOW HIRING)

CAI

Reliability Field Engineer

Indianapolis, IN · On-site

$36.40 - $47.30/hr

... customer Position Requirements: BS in an Engineering or Science field or equivalent experience 2+ years' experience in process engineering, maintenance, and reliability or operational excellence ...

Elanco

Reliability & HVAC Engineer

Clinton, IN

$96.60K - $121.50K/yr

... Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and ... Manufacturing Reliability & HVAC Engineer As a Manufacturing Reliability & HVAC Engineer , you will ...

Motorola

$170K - $200K/yr

Uncompromising Quality & SRE: Define and enforce rigorous quality assurance and SRE practices. You ... Customer-Facing Authority: Build absolute trust with public safety executives. Communicate complex ...

TriOptus LLC

Solution Test lead

Indianapolis, IN · On-site

Lead the end-to-end delivery of quality-engineering solutions that meet customer needs while aligning with technology guardrails and strategic roadmaps. * Partner with Site Reliability Engineering ...

Kratos Defense

ASIC Design Leader

Crane, IN

General Summary This full-time position is in the Systems Development Department of Kratos SRE and ... Experience interfacing with government and non-government customers. * Experience modeling and ...

Endress+Hauser Gruppe

TPM/Lean Engineer

Greenwood, IN

$75K - $100.10K/yr

Whether developing new technology, building instrumentation, or strengthening customer ... This role drives equipment reliability, operational excellence, and continuous improvement through ...

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Customer Reliability Engineer information

See Indiana salary details

$58K

$112.3K

$134.2K

How much do customer reliability engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for customer reliability engineer in Indiana is $112,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,500.00 and $122,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What are popular job titles related to Customer Reliability Engineer jobs in Indiana? For Customer Reliability Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Indiana look for? The top searched job categories for Customer Reliability Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Reliability Engineer jobs? Cities in Indiana with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Indiana as of May 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 78% Physical, 9% Hybrid, and 13% Remote job distribution, with an average salary of $112,259 per year, or $54 per hour.

Reliability Field Engineer

CAI

Indianapolis, IN • On-site

$36.40 - $47.30/hr

Full-time

Medical, Life, Retirement, PTO

Posted 24 days ago

Job description

Position Description:
As a Reliability Field Engineer, you are an integral part of our Operational Readiness team.  You will coordinate, prepare, review and research equipment and material databases that allow out teams to recommend the best maintenance and asset management practices for our clients.  If you enjoy hands-on experience while building your foundation of maintenance and reliability skillsets, this position is for you.
 
Requirements include:
Essential Duties and Responsibilities:
Perform field walk-downs of systems and processes to collect or validate baseline equipment specification data
Refine and load equipment information and engineering specifications into a database to achieve standardized records
Collaborate with equipment manufacturers and vendors to develop unique parts lists
Review maintenance data, engineering drawings, technical manuals, and other documentation to communicate associated reliability findings and recommendations
Draft Failure Mode and Effect Analysis sheets (FMEA) on systems and equipment
Perform all necessary quality control functions that are required to ensure that complete, accurate, and relevant data is provided to the customer
 
Position Requirements: 
BS in an Engineering or Science field or equivalent experience
2+ years' experience in process engineering, maintenance, and reliability or operational excellence, lean six sigma and TPM
Ability to read Piping and Instrumentation Diagrams (P&ID)
Ability to identify industrial equipment and record data in spreadsheets
Ability to perform work with frequent interruptions and distractions.
Ability to accomplish tasks by focusing on all areas involved; ensuring all associated processes and tasks are completed and accurate.
Ability to effectively operate computer tablet and PC technology and software.
Ability to interact and collaborate with others, both in person and through phone, e-mail, and written correspondence.
 
Other Requirements:
Excellent oral and written English is required
Able to travel domestically and internationally if required
Able to work (paid) overtime
Able to work in the US without sponsorship now or any time or in the future
 
About CAI
CAI is a professional services company established in 1996 that has grown to more than 800 people worldwide. We provide commissioning, qualification, validation, start-up, project management and other consulting services associated with operational readiness to FDA regulated and other mission-critical industries.
 
Are You Ready?
Our approach is simple; we put the client's interests first, we do not stop until it is right, and we will do whatever it takes to get there.
As owners of CAI, we are committed to living our Foundational Principles, both professionally and personally:
We act with integrity.
We serve each other.
We serve society.
We work for our future.
 
We work diligently to accomplish team goals. We place Team Before Self, demonstrate Respect for Others, and possess a Can-Do Attitude (our core values). That is how we have grown exponentially.
 
Benefits
Our full-time positions offer competitive compensation and benefits which include: 4% retirement contribution, 24 days PTO and 5 sick days per year, health insurance at extremely low cost to employee, financial support for both internal and external professional education as well as 70% long term disability paid for by the company.
#LI-MV1
$36.40 - $47.30 an hour
Average base salary range - not including benefits, and potential overtime and/or Cost of Living Adjustment.
 
CAI Benefits:
Comprehensive Health Insurance coverage
24 days of Paid Time Off
Company paid Life Insurance
Company paid Long Term Disability
We are an equal opportunity employer; we are proud to employ veterans and promote diversity and inclusion in our workplace. Diversity is a strength for our global company. We pledge that CAI will be operated in a way that is fair and equitable to all - our employees, our customers, and the broader society.
 
This job description is not all inclusive and you may be asked to do other duties. CAI will also consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Act (FCA) / Fair Chance Ordinance (FCO). 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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