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Customer Reliability Engineer Jobs in Indiana (NOW HIRING)

Senior Reliability Engineer | Primient About Primient Primient is a century old company with an ... Wherever we are in the process, from field to customer, our priorities are focused on ensuring we ...

Director, DevSecOps& SRE

Carmel, IN ยท On-site

$57 - $75.75/hr

Directing an SRE and Cloud Infrastructure team in the development and maintenance of reliable ... Understand customers' business objectives and work closely with them. * Stay updated with new ...

Director, DevSecOps& SRE

Carmel, IN ยท On-site

$57 - $75.75/hr

Director,DevSecOpsand SRE Allegion isseekinga highly skilled DevOps and SRE Manager to join our ... Understand customers' businessobjectivesand work closely with them. * Stay updated withnew ...

Senior Reliability Engineer | Primient About Primient Primient is a century old company with an ... Wherever we are in the process, from field to customer, our priorities are focused on ensuring we ...

Wherever we are in the process, from field to customer, our priorities are focused on ensuring we ... Our Senior Reliability Engineer role provides the opportunity to build out your experience and ...

Principal Platform Reliability Engineer

Indianapolis, IN ยท On-site

$54.50 - $72.50/hr

Eli Lilly and Company seeks a Platform Site Reliability Engineer to join the Software Product Engineering (SPE) Customer Operations team. You will design, operate, and continuously improve highly ...

... customers, and especially your community. Under this roof, we define the future while leading the ... Job Summary Improve equipment reliability and optimize area production through optimized ...

... customers, and especially your community. Under this roof, we define the future while leading the ... Job Summary Improve equipment reliability and optimize area production through optimized ...

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Customer Reliability Engineer information

See Indiana salary details

$58K

$112.3K

$134.2K

How much do customer reliability engineer jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer reliability engineer in Indiana is $112,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,500.00 and $122,800.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What job categories do people searching Customer Reliability Engineer jobs in Indiana look for? The top searched job categories for Customer Reliability Engineer jobs in Indiana are:
What cities in Indiana are hiring for Customer Reliability Engineer jobs? Cities in Indiana with the most Customer Reliability Engineer job openings:
Senior Reliability Engineer

Senior Reliability Engineer

Primient

Lafayette, IN โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Senior Reliability Engineer | Primient
About Primient
Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from plant-based, renewable sources. We deliver value through deep technical, commercial, and operational excellence that is backed by our long-standing corn wet milling heritage. Wherever we are in the process, from field to customer, our priorities are focused on ensuring we produce the safest, highest quality products through practices that uphold both our responsibility and commitments to the challenge and drive for excellence, our people and our planet. We are a privately held company with locations across the US, Mexico, Poland, and Brazil. We're investing in our plants and people to unlock our potential in the industrial and food sectors. Guided by our values of Safety, Excellence, Integrity, and Growth, we're focused on growing our business, our reputation, and the career of every teammate.
Our Senior Reliability Engineer role provides the opportunity to build out your experience and expertise. You'll quickly gain exposure to wide-ranging challenges, technologies, and processes. You can make a value-adding difference to both process improvement and capital project execution.
Your career development will be enhanced through working alongside expert colleagues in a highly collaborative team environment. You'll also join our structured development program through our Engineering Ladder, a clear out-line of what steps are available. As your skills and experience grow, so will your responsibilities and impact.
Key responsibilities: Senior Reliability Engineer
  • Work Capital projects both large (>$1m) and small ($<50k) incorporating reliability design and maintainability into new equipment and process.
  • Develop and maintain a deep understanding of the operating processes on site.
  • Facilitate RCAs and act as equipment SME for RCAs when appropriate
  • Contribute to plant-wide reliability initiatives and strategies for long-term operational stability
  • Develop an understanding of maintenance department KPIs and improvement initiatives
  • Focus on equipment uptime, and correct installation of new equipment
  • Provide regulatory interpretation and technical support for site projects
  • Support Compliance efforts in line with OSHA, ASME, NFPA, Process Safety Management (PSM)

About the Role
We're looking for engineers who strive for excellence and are eager for more responsibility.
  • BSc in Mechanical Engineering or any related engineering field.
  • Minimum of three years' engineering experience in a manufacturing environment.
  • Strong written and verbal communication skills.
  • Working knowledge of basic chemical unit operations and Process Safety Management (PSM) systems.
  • It is useful, but certainly not essential, if you have experience in chemical processes or production.

Total Rewards
The annual pay range estimated for this position is $115,324.80 - $144,156.00 and is bonus eligible.
Please note that while this range reflects the full spectrum of compensation available for this role, individual compensation will be determined based on several factors including your experience, skills, and alignment with the role's responsibilities. During the interview process there will be an opportunity to discuss how your background fits into the pay range.
We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • Competitive Pay
  • Multiple Healthcare plan choices
  • Dental and vision insurance
  • A 401(k) plan with company and matching contributions
  • Short- and Long-Term Disability
  • Life, AD&D, and Voluntary Insurance plans
  • Paid holidays & vacation
  • Floating days off
  • Parental leave for new parents
  • Employee resource groups
  • Learning & development programs
  • Fun culture where you have an opportunity in shaping our future

Career Path & Culture
Primient is committed to a workplace that is all in - ensuring everyone has the opportunity to develop and shape a career that matters in an open culture which embraces equity, diversity and belonging. We challenge old ways of thinking; and encourage employee voices to be a guiding force for ongoing learning.
Primient supports a culture of inclusion that respects individual strengths, views, and experiences. We believe our differences make better decisions, drive excellence, and deliver better business results. Primient employees experience autonomy and accountability in their role. Here, employees control their destiny as there is opportunity for career growth and pathways outside the norm.
Diversity, Equity, Inclusion & Belonging
We are believers in the power of difference. We strive to represent the communities in which we operate and to provide an inclusive, welcoming environment for all. We want Primient to be a place where every employee feels they belong and knows they are seen, heard, valued and safe to speak up. Our aspiration is to unlock the full potential in diverse perspectives, while offering everyone an equal chance to grow,
Primient is an equal opportunity employer, committed to the strength of an inclusive workforce.
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.