Customer Reliability Engineer Jobs in Baton Rouge, LA

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Presales Solutions Architect - Platforms will be a customer-facing platform architecture expert.?They will take a consultative approach to container, automation, and platform engineering initiatives and have a holistic understanding of modern application platforms, DevOps practices, and ecosystem technologies that enable business outcomes.? ?The Solutions Architect will also develop and deliver new offerings to address customer requests and opportunities. This remote position may be required to report to the office in Austin, Texas, as required for business needs and as determined by SHI management.

Role Description

• Collaboration with multiple layers of contacts within client organizations, including but not limited to CIO, CTO, Platform Engineering,SRE,Developer teams, and procurement?to strengthen our overall customer relationship and better understand the goals andobjectivesthey are trying to achieve.

• Lead customer technical conversationspresalesengagement and own the technical strategy,execution, and opportunity through the sales cycle

• Design and sell platform and hybrid cloud solutions across on-premises and hybrid environments, including software and infrastructure,leveragingOEM andthirdpartytechnologies aligned to customer outcomes.

• Understand the company's services offerings in all solution practice areas?by attending company training and expanding knowledge through self-study.

• Educate sales teams oncontainer, automation, platform architectureandhybrid cloudsolution selling,and key technologies through 1x1, team, and company training.

• Staying current onnew technology, trends, and market behavior by studying market trends and the industry landscape

• Engaging in self-study and independent work in lab facilities to increase job-related knowledge and skills

• Developing collateral, workshops, and other materialstoassistwith sales engagements

• Developingcases in the SHI lab to support sales engagements

Behaviors and Competencies

• Problem-Solving: Can proactivelyidentifyand take ownership of complex problem-solving initiatives,initiatepreventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Communication: Can effectively communicate complex ideas and information to diverse audiences,facilitateeffective communication between others, and mentor others in effective communication.

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

• Teamwork: Can build and lead multiple teams,fosteringa cooperative environment andensuringeffective communication between team members.

• Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

• Proven experience designing and architecting cloud-native platforms, including Kubernetes andenterprisecontainer-basedenvironments (e.g.OpenShift,Rancher, Tanzu) across on-premises, hybrid, or multi-cloud environments

• Deep understanding of modern DevOps and platform engineering practices (GitOps, CI/CD,DevSecOps, SDLC,Internal Developer Portal) combined with Day2 operational experience, including observability, reliability, upgrade and lifecycle management, infrastructure-as-code, automation

• Extensive knowledgeofHybrid Cloud,DevOps,cloud-nativeecosystemOEMs, third party technologies, and their value propositionto customers

• Strong understanding of platform and cloud native reference architectures,OEMhardwareandinfrastructure reference architectures,third-partyintegrations, and relevant industry compliancerequirements

• Experience withcloud-nativeobservability concepts,OpenTelemetry,Kubernetes monitoring,and observability OEMs, and AIOps

• Familiarity withcloud native application security best practices andsolutions including CNAPP

• Excellent written and verbal communication skills, with the ability to engage both technical and nontechnical audiences

• Attention to detail, organization, and?follow-up?skills??

• Initiative to research and resolve problems with a positive?attitude??

• Exceptional relationshipbuildingskills with customers, partners, and internal stakeholders

• Strong documentation skills, including system, application, and infrastructure diagrams and executivereadypresentations.

• Possess a real passion for technology

• Expert technical knowledge ofcloud-native platformand DevOpssolutions

Other Requirements

• Bachelor's degree or equivalent experience

• 5+ years of experiencein a technical role

• 3+ years of experience ina presalesSolution Architectrole

• Travel to client locations required up to 20% for customer meetings, internal meetings or engagements, customer or partner sites, conferences and SHI offices

• Flexibility to work extended hours to complete special projects

Preferred Certifications

• Certified Kubernetes Administrator(CKA), Certified Kubernetes Application Developer (CKAD)or related Linux & CNCF certifications

• Red Hat CertifiedOpenshiftArchitect

• Relevantprofessional certifications in related OEMcategoriesincluding but not limited toObservability(Dynatrace,DataDog, Splunk, Elastic, etc..),GitOps/DevOps,Automation(Ansible),IAC (Terraform),Infrastructure/Containers, Platforms, CNAPP

?

If you do not have these certifications, it may be required within one year at SHI.

The estimated annual pay range for this position is $180,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status