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Customer Reliability Engineer Jobs in Baton Rouge, LA

Air Liquide

Plant Engineer

Geismar, LA · On-site

... customers with industrial gas and energy solutions that are vital to their own industrial ... We are constantly optimizing our supply network to provide high reliability and energy efficiencies ...

Air Liquide America LP

Plant Engineer

Geismar, LA · On-site

... customers with industrial gas and energy solutions that are vital to their own industrial ... We are constantly optimizing our supply network to provide high reliability and energy efficiencies ...

New

Methanex

Control Systems Lead

Geismar, LA · On-site

Working closely with Technical, Operations, Maintenance, Reliability, Engineering, Projects, and ... Manages the Control project work list to meet customer requirements. * Ensures all scope of work ...

Methanex Geismar

Control Systems Lead

Geismar, LA · On-site

Working closely with Technical, Operations, Maintenance, Reliability, Engineering, Projects, and ... Manages the Control project work list to meet customer requirements. * Ensures all scope of work ...

Methanex

Control Systems Lead

Geismar, LA

Working closely with Technical, Operations, Maintenance, Reliability, Engineering, Projects, and ... Manages the Control project work list to meet customer requirements. * Ensures all scope of work ...

CenTrio

Operating Engineer

Baton Rouge, LA · On-site

$26.78/hr

Customers connected to these systems enjoy multiple benefits including reduced operating costs ... Make recommendations to the Operations Supervisor or Lead Operating Engineer to enhance reliability ...

CenTrio

Operating Engineer

Baton Rouge, LA

$26.78/hr

Customers connected to these systems enjoy multiple benefits including reduced operating costs ... Make recommendations to the Operations Supervisor or Lead Operating Engineer to enhance reliability ...

CenTrio

Operating Engineer

Baton Rouge, LA · On-site

$26.78/hr

Customers connected to these systems enjoy multiple benefits including reduced operating costs ... Make recommendations to the Operations Supervisor or Lead Operating Engineer to enhance reliability ...

Amazon

Senior Automation Engineer

Baton Rouge, LA · On-site

$99K - $131K/yr

... our customers are met with the Amazon smile. Come join us on our journey! About the Role: As a Senior Automation Engineer, you will play a crucial role in maximizing equipment reliability and ...

Exigo Technology Services

Senior Engineer

Baton Rouge, LA · On-site

$90 - $140/hr

... increase reliability, and improve customer outcomes. Decision Making * Recommends technical ... Network Engineers * Service Desk Analysts * Project Managers * Account Managers * Service Delivery ...

J H Operating Company LLC

Be Seen First

Senior Pipeline Engineer

Baton Rouge, LA · On-site

$165K - $195K/yr

... reliability, maintainability, capital cost, and operating cost when developing design ... customer information and contribute to a professional, accountable, team-oriented culture.

J H Operating Company LLC

Be Seen First

Senior Pipeline Engineer

Baton Rouge, LA · On-site

$165K - $195K/yr

... reliability, maintainability, capital cost, and operating cost when developing design ... customer information and contribute to a professional, accountable, team-oriented culture.

www.exigotechnology.com

Senior Engineer

Baton Rouge, LA · Hybrid

$91K - $125K/yr

Job Purpose The Senior Systems & Network Engineer provides hands-on technical leadership for the ... increase reliability, and improve customer outcomes. Decision Making · Recommends technical ...

www.exigotechnology.com

Senior Engineer

Baton Rouge, LA · On-site

$91K - $125K/yr

... reliability, and improve customer outcomes. Decision Making • Recommends technical approaches for client systems, network, cloud, and security implementations. • Makes senior-level ...

Kobie Marketing

AI Engineer

Baton Rouge, LA · Remote

... customer engagements, training, and company events. Candidates should be able and willing to travel ... reliability and evaluation of what goes to production. This is not a research role. You'll ...

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Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Baton Rouge, LA

Customer Reliability Engineer information

See Baton Rouge, LA salary details

$58.6K

$113.3K

$135.4K

How much do customer reliability engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer reliability engineer in Baton Rouge, LA is $113,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,400.00 and $123,900.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Baton Rouge, LA?

For Customer Reliability Engineer jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Baton Rouge, LA look for?

The top searched job categories for Customer Reliability Engineer jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Customer Reliability Engineer jobs?

Cities near Baton Rouge, LA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $113,282 per year, or $54.5 per hour.

Sr Mgr, Interconnect Planning & Customer Services

Entergy

Baton Rouge, LA • On-site

Full-time

Posted 15 days ago

Entergy rating

8.1

Company rating: 8.1 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

29th of 53 rated energy and utility

Job description

Work Place Flexibility: Onsite
Legal Entity: Entergy Services, LLC
Job Summary
The Senior Manager, Transmission Customer Services, Risk & Reliability provides strategic leadership for Entergy's Transmission Customer Services organization and Transmission Risk & Reliability functions. The role leads customer engagement for Tier 1 industrial, nuclear, and specially designated transmission-served customers while driving system reliability, risk-mitigation practices, execution readiness, and cross-functional operational alignment across Power Delivery.
The leader ensures customer expectations, transmission asset maintenance, operating event reviews, and risk-management processes are consistently applied to support safe, reliable, and customer-focused transmission service.
Leadership & Role Attributes
Change Agent & Customer Advocate
  • Passionately customer-centric and committed to advocating for customer needs.
  • Leads with a mindset of continuous improvement and drives change that enhances service quality, collaboration, and customer outcomes.

Cross-Functional Aptitude
  • Demonstrates interest and ability to work across many disciplines including technical areas, commercial topics, customer service, planning, operations, asset management, engineering, and project delivery.
  • Comfortable navigating complex organizational relationships and multi-functional processes.

Internal Process & Relationship Builder
  • Understands how internal organizations work together and prioritizes building effective cross-functional relationships.
  • Works closely with key Entergy partners such as Asset Management, Planning, Operations, Engineering, Project Management & Construction, and Operating Company leadership teams including Economic Development, Industrial Accounts, Distribution Operations, and Large Power Services.

Customer Engagement & Communication Excellence
  • Engages customers effectively, demonstrating genuine interest in their business and service expectations.
  • Clearly communicates and rolls up information to convey complex issues at a high level.
  • Strong aptitude for performance monitoring, commercial agreements, customer advocacy, and strategic communication.
  • Understands the Entergy organization and how its teams work collectively to support customer needs.

Visible Leadership Presence
  • Demonstrates strong executive presence with employees and customers.
  • Asks probing questions, drives accountability, and moves the organization toward effective decision-making and action.

Knowledge Platform & Learning Aptitude
  • Possesses a solid foundational knowledge platform with the ability and interest to learn deeper technical, commercial, and process-related topics.
  • Able to conceptualize issues, understand root-cause drivers, communicate complex subjects clearly, and navigate enterprise processes to solve problems and support strategic initiatives.

Technical Knowledge Areas
  • Relaying fundamentals
  • Substation and line equipment
  • Engineering standards
  • Maintenance programs and reliability practices
  • Root cause and corrective action processes
  • Transmission planning strategies supporting customer service
  • Regulatory and commercial frameworks associated with transmission service and related agreements

MINIMUM REQUIREMENTS:
Minimum Education:
  • Bachelor's degree Engineering required.
  • Preferred: Electrical Engineering degree or MBA

Minimum Experience:
  • Minimum of ten (10) years of progressively responsible experience in the utility industry.
  • Managerial supervisory experience required as part of progressive responsibilities.
  • Preferred: Experience with Transmission and MISO tariffs.

Minimum Knowledge, Skills, and Abilities:
  • Excellent leadership skills to guide, mentor, and build an organization;
  • Strong communicator both at tactical and strategic levels with experience discussing complex topics in a simple, easy-to-understand way;
  • Demonstrated teamwork skills and ability to execute projects in a matrix organization;
  • Strong, demonstrated writing and presentation skills.

Any Certifications, Licenses, etc.:
  • None

Primary Location: Louisiana-Baton Rouge Louisiana : Baton Rouge || Louisiana : New Orleans || Mississippi : Jackson || Texas : Woodlands
Job Function: Corporate
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 123977
Travel Percentage:25% to 50%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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