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Customer Reliability Engineer Jobs in Baton Rouge, LA

Kobie Marketing

AI Engineer

Baton Rouge, LA · Remote

... reliability and evaluation of what goes to production. This is not a research role. You'll ... customer experiences for the world's most successful brands. We do this with a strategy-led ...

Methanex Geismar

Control Systems Engineer

Geismar, LA · On-site

Develops and maintains the design, modification, security and reliability of all process control ... Manages the assigned controls project worklist to meet customer requirements. Ensures all scopes of ...

Methanex

Control Systems Engineer

Geismar, LA · On-site

Develops and maintains the design, modification, security and reliability of all process control ... customer requirements. • Ensures all scopes of work for assigned controls projects covering ...

Methanex

Control Systems Engineer

Geismar, LA

Develops and maintains the design, modification, security and reliability of all process control ... Manages the assigned controls project worklist to meet customer requirements. * Ensures all scopes ...

Methanex

Control Systems Engineer

Geismar, LA · On-site

Develops and maintains the design, modification, security and reliability of all process control ... customer requirements. • Ensures all scopes of work for assigned controls projects covering ...

Royal Vopak

Maintenance Engineer

Plaquemine, LA · On-site

Solutions driven, always keeping operational standards and customer satisfaction in the forefront ... reliability improvements. * Use findings to inform the Sustaining Capex Program * Works with ...

Royal Vopak

Maintenance Engineer

Plaquemine, LA · On-site

Solutions driven, always keeping operational standards and customer satisfaction in the forefront ... reliability improvements. * Use findings to inform the Sustaining Capex Program * Works with ...

Amazon

Area Maintenance Manager

Baton Rouge, LA · On-site

The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly ... customers are met with the Amazon smile. Come join us on our journey! About the Role: As an Area ...

ABB

Protection and Control Engineer

LA · Remote

As a Protection & Control Engineer, you will have the opportunity to act as the technical lead for ... ABB's Service Division partners with our customers to improve the availability, reliability ...

Cisco

Senior Software Engineer, Backend

Baton Rouge, LA · On-site +1

$165K - $241K/yr

... reliability, performance, scalability, testability, maintainability, observability, and developer experience. * Work with various groups within Cisco to understand their and our customers' data ...

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Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Baton Rouge, LA

Customer Reliability Engineer information

See Baton Rouge, LA salary details

$47.9K

$92.6K

$110.6K

How much do customer reliability engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer reliability engineer in Baton Rouge, LA is $92,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $101,200.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Baton Rouge, LA? For Customer Reliability Engineer jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Baton Rouge, LA look for? The top searched job categories for Customer Reliability Engineer jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Customer Reliability Engineer jobs? Cities near Baton Rouge, LA with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $92,555 per year, or $44.5 per hour.

AI Engineer

Kobie Marketing

Baton Rouge, LA • Remote

Full-time

Re-posted 17 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 

·         Flexible Time Off to recharge when needed 
·         Nine Company-Wide Holidays 
·         A diverse suite of benefits prioritizing your growth, development, and personal well-being 

Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 


About the team and what we’ll build together

Kobie runs some of the largest loyalty programs in the world. We're building an internal agent platform on Amazon AgentCore that automates analyst workflows, surfaces insights from program data in Snowflake, and gives our teams and clients an LLM-native way to work with complex loyalty logic.

We're looking for a hands-on AI Engineer to ship on that platform: building agent harnesses, writing the tools those agents call, and owning the reliability and evaluation of what goes to production. This is not a research role. You'll prototype, ship, monitor, and iterate on features used by real teams

Our team tends to be people who reason carefully, ship working code,and pick up new tools without a lot of handholding. There’s no single path into this role. We value the impact of what you’ve built and your track record of building things that hold up.

How you will make an impact

Agent Development

  • Build agent harnesses in Python using LangChain and LangGraph, including tool-calling, structured outputs (Pydantic/JSON schema), retries, streaming, and memory
  • Package agent harnesses for the AgentCore Runtime with appropriate context, tools, skills, and subagents that fit cleanly into production flows and scenarios
  • Write the tools and skills agents use  API integrations, SQL queries against Snowflake, Snowflake backed knowledge retrieval with clear contracts and Pydantic validation

Evaluation and Reliability

  • Build evaluation harnesses (golden datasets, LLM-as-judge, regression suites) using AgentCore Evaluations, and wire them into CI
  • Implement guardrails around tool execution: auth scoping, input/output validation, PII and prompt-injection protections, and hallucination mitigation
  • You own what you ship: prototype, deploy through Amazon AgentCore, monitor traces, and fix it when it breaks

Collaboration

  • Partner with data engineers on Snowflake backed retrieval patterns (Cortex Analyst and Cortex Search Services)
  • Contribute to refining our internal engineering patterns as the stack evolves

What you need to be successful

Required

  • 3+ years of professional Python, with production experience building and operating services
  • 1+ years of hands-on work with LLMs in production: prompt/context engineering, tool/function calling, structured outputs, RAG
  • Working knowledge of LangChain/LangGraph or a comparable framework like AgentCore Strands, CrewAI, or Semantic Kernel
  • Experience with LLM observability tools: Amazon CloudWatch, LangSmith, Langfuse, MLflow, or OpenTelemetry
  • Experience designing evaluation frameworks (MLFlow, DeepEval, LLM-as-judge, multi-turn regression)
  • Fluency with Git, Docker, and modern API frameworks
  • Clear written communication and the judgment to know when something is ready to ship

A bachelor's degree is not required. Equivalent practical experience: including bootcamps, self-taught work, career changes, or non-CS technical degrees counts.

Strongly Preferred

  • Hands-on experience with Amazon Bedrock and/or AgentCore as a developer: runtime, gateways, memory, policy, guardrails, observability, awscli, evaluations
  • Experience with Snowflake, Snowpark, or Snowflake Cortex
  • Fluency in writing and reading SQL, as well as understanding semantic models.
  • Familiarity with multi-agent patterns: supervisor/router, subagent/handoff, reflection, human-in-the-loop
  • A considered view on where agents should and shouldn't act and comfort pushing back when "let's add an agent" isn't the right answer
  • Experience in Loyalty, MarTech, AdTech, or a comparable data rich B2B domain
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty! 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.