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Customer Reliability Engineer Jobs in Baton Rouge, LA

W. R. Grace & Co.

Production Engineer

Baton Rouge, LA

$83K - $114K/yr

We provide innovative products, technologies and services which our customers use to manufacture ... and process reliability. * Collaborate with different work groups (Maintenance, I&E, Safety ...

W. R. Grace & Co.

Production Engineer

Baton Rouge, LA · On-site

$83K - $114K/yr

We provide innovative products, technologies and services which our customers use to manufacture ... and process reliability. * Collaborate with different work groups (Maintenance, I&E, Safety ...

W. R. Grace & Co.

Production Engineer

Baton Rouge, LA

$83K - $114K/yr

We provide innovative products, technologies and services which our customers use to manufacture ... and process reliability. * Collaborate with different work groups (Maintenance, I&E, Safety ...

Royal Vopak

Maintenance Engineer

Plaquemine, LA · On-site

Solutions driven, always keeping operational standards and customer satisfaction in the forefront ... reliability improvements. * Use findings to inform the Sustaining Capex Program * Works with ...

Royal Vopak

Maintenance Engineer

Plaquemine, LA

Solutions driven, always keeping operational standards and customer satisfaction in the forefront ... reliability improvements. * Use findings to inform the Sustaining Capex Program * Works with ...

Amazon

Area Maintenance Manager

Baton Rouge, LA · On-site

The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly ... customers are met with the Amazon smile. Come join us on our journey! About the Role: As an Area ...

Indeed

Senior Machine Learning Engineer

Baton Rouge, LA

$82K - $112K/yr

You'll be collaborating with a cross-functional product team to drive value and better customer ... reliability and infrastructure. Responsibilities * Autonomously deliver ML and AI projects ...

General Informatics

Sr Network Engineer

Baton Rouge, LA

$89K - $122K/yr

Optimize network performance and reliability Security Management: * Lead security incident response ... Ability to interface with technical and non-technical customers * Act as escalation point for ...

Syensqo

Maintenance Engineer Intern

Baton Rouge, LA · On-site

$16 - $21/hr

Will also be responsible for reliability & cost improvement projects and advising on failure ... Self-starter with attention to detail and customer- focused mindset. * Prior experience with ERP ...

OxyChem

Electrical Engineer

Convent, LA · On-site

Monitor equipment performance and make recommendations to improve reliability and reduce cost ... Maintain protection of the environment and the health and safety of our employees, customers, and ...

Oxy

Electrical Engineer

Convent, LA · On-site

Monitor equipment performance and make recommendations to improve reliability and reduce cost ... Maintain protection of the environment and the health and safety of our employees, customers, and ...

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Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Baton Rouge, LA

Customer Reliability Engineer information

See Baton Rouge, LA salary details

$58.6K

$113.3K

$135.4K

How much do customer reliability engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer reliability engineer in Baton Rouge, LA is $113,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,400.00 and $123,900.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What are popular job titles related to Customer Reliability Engineer jobs in Baton Rouge, LA? For Customer Reliability Engineer jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Baton Rouge, LA look for? The top searched job categories for Customer Reliability Engineer jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Customer Reliability Engineer jobs? Cities near Baton Rouge, LA with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $113,282 per year, or $54.5 per hour.
Production Engineer

Production Engineer

W. R. Grace & Co.

Baton Rouge, LA

$83K - $114K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Annual Wage Range: $83,134.40  - $114,309.80 
Other Compensation:  Eligibility for the Short-Term Incentive program and other applicable bonuses 
Benefits: U.S. Employee Benefits Summary (grace.com)

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Production Engineer

Grace is seeking a Production Engineer to join Specialty Chemical Manufacturing.   The Production Engineer is part of an exciting team, in rewarding role, where they make an important impact helping Grace meet business goals.

The Engineer collaborates with multiple disciplines to monitor the process and ensure it is operating safely and efficiently, to achieve desired quality and production targets.   They work, and take calls, on nights/weekends when issues arise.

The Production Engineer is on-site in Baton Rouge, LA and reports to the Operations Engineer Leader.

Responsibilities
  • Track and manage production rates, yield, and quality performance data along with troubleshooting process issues outside of target range.
  • Identify and lead Continuous Improvement Projects with emphasis on manufacturing cost reduction, capacity improvements/cycle time reductions, energy and waste reduction, and process reliability.
  • Collaborate with different work groups (Maintenance, I&E, Safety, Logistics, and Vendors) to ensure process is compliant and meets targets. 
  • Create, maintain, and manage Process Safety Management (PSM) information like operating procedures, block flow diagrams, process and instrumentation diagrams, and mass/energy balances.
  • Lead Management of Change, Process Hazard Analysis, and Root Cause Investigations. 
  • Create and manage Management of Change for processing area and complete all required tasks, including pre-startup safety review. 
  • Participate in plant shut down, startup, and turnaround activities, as well as project commissioning and plant trials. 
  • Perform permit audits, safety observations, management walk arounds, and other safety initiatives. 
  • Work with batch reactors, distillation columns, heat exchangers, pumps, filters, DCS programming, PSM documentation, and environmental regulations.  
  • Work and take calls on nights/weekends when issues arise.
Physical Requirements and Environment
  • Ability to follow safety protocols and standards working in a pilot plant facility with highly hazardous materials
  • Must be able to stand, walk, sit, climb, balance, stoop, kneel, crouch, crawl, and climb stairs and ladders over 100 ft.
  • Must be willing to wear PPE (Personal Protective equipment) including but not limited to hard hat, protective eyewear, steel-toed boots, hearing protection, Level A suit, full face respirator
  • Ability to work in a high hazard environment, including adverse weather conditions, elevated spaces, confined spaces, extreme temperatures, and noisy surroundings.
Required Qualifications
  • Bachelor's in Chemical Engineering
  • 2+ years of experience in process, production or manufacturing engineering within the petrochemical industrial manufacturing environment
  • Ability to work and take calls on nights/weekends when issues arise.
Preferred Qualifications
  • Experience at a Process Safety Management (PSM) site.
  • Experience handling highly hazardous chemicals.
  • Experience with batch reactors, distillation columns, steam boilers, solid filtration, DCS programming, PSM documentation, and environmental regulations.
  • Experience with solid and slurry processes. 

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#WRGrace

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Benefits
  • Benefits
  • Medical, Dental, Vision Insurance
  • Life Insurance and Disability 
  • Grace Wellness Program
  • Flexible Workplace 
  • Retirement Plans  
  • 401(k) Company Match
  • Paid Vacation and Holidays
  • Parental Leave 
  • Tuition Reimbursement 
  • Company Donation Match Program
  • U.S. Employee Benefits Summary (grace.com)

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

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