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Customer Reliability Engineer Jobs in Baton Rouge, LA

Instrata

Field Engineering Manager

Baton Rouge, LA · On-site

Coordinate closely with Project Managers, customers, and stakeholders on technical clarifications ... Data centers and complex technical environments requiring high levels of reliability and ...

Methanex

Senior Mechanical Inspector

Geismar, LA · On-site

$26.75 - $35.75/hr

Assists the Reliability Supervisor with lifecycle evaluations of mechanical equipment to ... Aware of the need to maintain customer / supplier relationships both internally and externally.

Methanex

Senior Mechanical Inspector

Geismar, LA

$26.75 - $35.75/hr

Assists the Reliability Supervisor with lifecycle evaluations of mechanical equipment to ... Aware of the need to maintain customer / supplier relationships both internally and externally.

Chemelex

Insulating Helper

Baton Rouge, LA · On-site

$15.50 - $20.25/hr

We deliver future-ready technologies, advanced engineering capabilities and local expertise backed ... customers and communities. * Experts with empathy * Explorer mindset * Example for others

Methanex Geismar

Senior Mechanical Inspector

Geismar, LA · On-site

$26.75 - $35.75/hr

Assists the Reliability Supervisor with lifecycle evaluations of mechanical equipment to ... Aware of the need to maintain customer / supplier relationships both internally and externally.

Chemelex

Electrical Helper

Baton Rouge, LA · On-site

$16.25 - $21/hr

We deliver future-ready technologies, advanced engineering capabilities and local expertise backed ... customers and communities. * Experts with empathy * Explorer mindset * Example for others

Methanex

Senior Mechanical Inspector

Geismar, LA

$26.75 - $35.75/hr

Assists the Reliability Supervisor with lifecycle evaluations of mechanical equipment to ... Aware of the need to maintain customer / supplier relationships both internally and externally.

Chemelex

Electrical Journeyman

Baton Rouge, LA · On-site

We deliver future-ready technologies, advanced engineering capabilities and local expertise backed ... customers and communities. * Experts with empathy * Explorer mindset * Example for others

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Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Baton Rouge, LA

Customer Reliability Engineer information

See Baton Rouge, LA salary details

$58.6K

$113.3K

$135.4K

How much do customer reliability engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer reliability engineer in Baton Rouge, LA is $113,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,400.00 and $123,900.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What are popular job titles related to Customer Reliability Engineer jobs in Baton Rouge, LA? For Customer Reliability Engineer jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Baton Rouge, LA look for? The top searched job categories for Customer Reliability Engineer jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Customer Reliability Engineer jobs? Cities near Baton Rouge, LA with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $113,282 per year, or $54.5 per hour.

Field Engineering Manager

Instrata Technologies, LLC.

Baton Rouge, LA

Full-time

Posted 5 days ago

Job description

About the Role
Do you enjoy solving technical challenges while helping field teams execute projects efficiently and accurately? We’re looking for a hands-on and technically driven Field Engineering Manager to lead field engineering support, oversee technical execution, and ensure installation quality across complex infrastructure projects.
In this role, you’ll serve as a critical bridge between design, field execution, and project leadership—providing technical guidance, supporting field teams, and ensuring installations align with company standards and customer expectations. You’ll collaborate closely with Project Managers, Superintendents, and Quality/Commissioning teams to resolve technical issues, improve field processes, and drive consistency across projects.
From pre-construction planning through testing and project turnover, you’ll play a key role in ensuring teams have the tools, documentation, and support needed for successful project execution.
What You’ll Do – Guide the Field. Drive Technical Excellence.
  • Serve as the primary technical resource for field teams across multiple active projects, ensuring successful execution and installation quality.
  • Analyze project drawings, specifications, and scope documents to validate constructability, identify risks, and ensure technical accuracy.
  • Provide guidance and technical support to Field Superintendents, Foremen, and Leads throughout project execution.
  • Identify and address complex issues related to design interpretation, installation methods, and system performance.
  • Coordinate closely with Project Managers, customers, and stakeholders on technical clarifications, revisions, and design changes.
  • Participate in project planning activities including scope validation, risk identification, and execution strategy development.
  • Verify field installations align with approved drawings, specifications, customer requirements, and industry standards.
  • Support testing, system validation, commissioning activities, and project turnover processes.
  • Review and validate RFIs, submittals, design revisions, and other technical documentation.
  • Perform regular field walks and project reviews to monitor technical execution and provide real-time support.
  • Assist with creating and implementing field engineering processes, procedures, and technical standards.
  • Provide technical coaching and training to field personnel to improve consistency and execution quality.
  • Identify opportunities for process enhancements, standardization, and improved project delivery across teams.
Systems amp; Environments You’ll Support
  • Structured cabling systems, telecommunications infrastructure, and integrated low-voltage environments
  • Data centers and complex technical environments requiring high levels of reliability and coordination
  • Construction installations, design interpretation, troubleshooting, and execution planning
  • Testing, system validation, turnover activities, and operational readiness
  • Partnership across project management, field leadership, customers, and technical teams
What You Bring
  • 5+ years of experience in field engineering, construction, or technical project support within data center, telecommunications, or infrastructure environments
  • Strong knowledge of low-voltage systems, structured cabling, and critical infrastructure environments
  • Ability to read and interpret construction drawings, schematics, and technical specifications
  • Strong understanding of industry standards including BICSI, TIA/EIA, ANSI, and related best practices
  • Experience identifying technical issues and implementing effective solutions
  • Strong analytical and problem-solving skills
  • Ability to explain complex technical concepts clearly to both technical and non-technical audiences
  • Strong collaboration skills across operations, project management, customers, and field teams
  • Strong organizational and documentation capabilities
  • Ability to manage multiple projects and competing priorities simultaneously
  • Strong attention to detail and commitment to quality execution
  • Experience providing training, mentorship, and technical leadership
  • Ability to perform effectively in fast-paced, high-pressure environments
  • Basic computer proficiency including Microsoft Office applications (Word, Excel, Outlook) and internal systems
  • Familiarity with project tracking tools such as Smartsheet or similar platforms preferred
  • Basic smartphone and tablet proficiency
  • High School Diploma/GED required; Bachelor's degree in Engineering, Construction Management, or related field preferred
  • Industry certifications such as BICSI or manufacturer certifications preferred
  • Experience supporting low-voltage or Division 28 systems preferred
What’s in It for You?
  • Play a key role in guiding technical execution and influencing project success across multiple initiatives.
  • Partner with Project Managers, Superintendents, Quality teams, and customers to solve real-world challenges.
  • Expand your expertise across field engineering, project delivery, and mission-critical environments.
  • Every project provides opportunities to improve processes, support teams, and deliver exceptional results.
  • Comprehensive compensation package including benefits, development opportunities, and long-term growth potential.
Work Environment
This role operates within both office and active construction environments. Responsibilities may require standing, walking, climbing, bending, kneeling, and lifting up to 25 pounds. Close visual attention is required for reviewing plans, technical documentation, and field conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Ready to Help Build Technical Excellence in the Field?
If you’re energized by technical problem-solving, field collaboration, and helping teams execute complex projects successfully, we’d love to hear from you. Apply today and help build the infrastructure powering tomorrow’s projects.

Apply