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Customer Reliability Engineer Jobs in Baton Rouge, LA

ABB

Protection and Control Engineer

LA · Remote

As a Protection & Control Engineer, you will have the opportunity to act as the technical lead for ... ABB's Service Division partners with our customers to improve the availability, reliability ...

Amazon

Area Maintenance Manager

Baton Rouge, LA · On-site

The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly ... customers are met with the Amazon smile. Come join us on our journey! About the Role: As an Area ...

Koninklijke Vopak N.V.

Maintenance Engineer

Plaquemine, LA · On-site

$70 - $90/hr

... reliability. * Inform the Sustaining Capex Program with findings and work with vendors and third ... Solutions‑driven, keeping operational standards and customer satisfaction in focus. * Highly ...

New

Amazon

Senior Maintenance Manager

Baton Rouge, LA · On-site

The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly ... our customers are met with the Amazon smile. Come join us on our journey! About the Role: As a ...

Amazon

Area Maintenance Manager, RME

Baton Rouge, LA · On-site

... Reliability Engineering, or 2+ years of Amazon RME (BB/3P) Full Time experience - Work flexible ... Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you ...

Oxy

Electrical Engineer

Convent, LA · On-site

Monitor equipment performance and make recommendations to improve reliability and reduce cost ... Maintain protection of the environment and the health and safety of our employees, customers, and ...

OxyChem

Electrical Engineer

Convent, LA · On-site

Monitor equipment performance and make recommendations to improve reliability and reduce cost ... Maintain protection of the environment and the health and safety of our employees, customers, and ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Baton Rouge, LA

Customer Reliability Engineer information

See Baton Rouge, LA salary details

$58.6K

$113.3K

$135.4K

How much do customer reliability engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer reliability engineer in Baton Rouge, LA is $113,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,400.00 and $123,900.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Baton Rouge, LA?

For Customer Reliability Engineer jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Baton Rouge, LA look for?

The top searched job categories for Customer Reliability Engineer jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Customer Reliability Engineer jobs?

Cities near Baton Rouge, LA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $113,282 per year, or $54.5 per hour.

Protection and Control Engineer

ABB

LA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

99th of 491 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Technical Consulting Manager II

__

Your role and responsibilities:

As a Protection & Control Engineer, you will have the opportunity to act as the technical lead for all engineering activities in assignments. Each day, you will ensure the activities related to all engineering disciplines within the project are executed in an efficient and cost-effective manner. You will also showcase your expertise by acting as a design authority for a particular engineering discipline and completing the corresponding engineering assignments.
While this is a full remote position, there is preference for candidates located in the Northern California area.

Main Accountabilities:

  • Lead and support engineering design activities for new and existing utility, industrial, and commercial substation protection & control/automation systems, including planning, coordination, and execution of new and retrofit designs.

  • Develop engineering documentation and perform analyses-such as schematics, logic diagrams, layouts, bills of materials, reports, and calculations-to support accurate, standardscompliant system designs.

  • Manage project materials, construction design packages, and technical issue resolution while providing ongoing communication, status updates, and support to project teams, management, partners, and customers.

  • Ensure adherence to safety practices, industry standards, and company/customer requirements while collaborating with multidisciplinary teams and participating in training to maintain technical proficiency.

Requirements:

  • Bachelors Degree in Electrical Engineering required. Masters Degree Preferred.

  • 5+ years of experience in protection & control projects for utility customers.

  • Ability to read, correctly interpret, and apply electrical one-lines, schematics, and instruction manuals.

  • Proficient software experience should include Easy Power, SKM Powertools, ETAP, Aspen, and EMTP.

  • PE License in California required

  • Candidates must already have work authorization that would permit them to work for ABB in the US

More about us:

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

What's in it for you:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

  • Choice between two dental plan options: Core and Core Plus

  • Vision benefit

  • Company paid life insurance (2X base pay)

  • Company paid AD&D (1X base pay)

  • Voluntary life and AD&D - 100% employee paid up to maximums

  • Short Term Disability - up to 26 weeks - Company paid

  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

  • Parental Leave - up to 6 weeks

  • Employee Assistance Program

  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

  • Employee discount program

Retirement

  • 401k Savings Plan with Company Contributions

  • Employee Stock Acquisition Plan (ESAP)

Time off

  • ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.

MyBenefitsABB.com

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Employment Type: FULL_TIME

What ABB Group employees say

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Hours and flexibility

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About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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