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Customer Reliability Engineer Jobs in Prairieville, LA

This includes pressure relieve valve compliance and reliability assessments for piping and fixed ... customers. • Strong mechanical and electrical knowledge and aptitude. • Strong written and ...

... with Reliability Engineer in developing facility and equipment maintenance strategies. • As ... customers, and the general public. Physical Demands • The physical demands described here are ...

Drive improvements in plant reliability, cybersecurity, and cost reduction * Meet organizational ... Effective communicator able to present complex topics to varied audiences, including customers ...

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... reliability environments. * Evaluate motor designs as integrated electromechanical systems ... Present technical designs and analyses in internal design reviews and to customers and government ...

Working closely with Technical, Operations, Maintenance, Reliability, Engineering, Projects, and ... Manages the Control project work list to meet customer requirements. * Ensures all scope of work ...

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Customer Reliability Engineer information

See Prairieville, LA salary details

$55.3K

$107K

$127.8K

How much do customer reliability engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer reliability engineer in Prairieville, LA is $106,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,900.00 and $117,000.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Prairieville, LA?

For Customer Reliability Engineer jobs in Prairieville, LA, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Prairieville, LA look for?

The top searched job categories for Customer Reliability Engineer jobs in Prairieville, LA are:

What cities near Prairieville, LA are hiring for Customer Reliability Engineer jobs?

Cities near Prairieville, LA with the most Customer Reliability Engineer job openings:

Full-time

Re-posted 6 days ago


Job description

Description


Job Summary/Objective

This role works closely with plant maintenance and operations to ensure compliance for pressure vessel integrity throughout the facility. This includes pressure relieve valve compliance and reliability assessments for piping and fixed vessels 


Essential Function

Serves as a lead site technical resource for piping systems, stationary equipment and pressure relief valve (PRV) compliance.

Leads efforts to ensure site practices & documentation are in compliance with PSM Mechanical Integrity standard

Works with Operations and Maintenance in the planning, scheduling, execution, and documentation of PRV, stationary equipment and piping inspections

Works with site maintenance team, inspectors, and contractors to ensure repairs are performed according to specifications and properly documented

Develops, reviews & updates site maintenance and mechanical integrity procedures associated with plant pressure systems.

Leads troubleshooting efforts related to pressure systems equipment issues onsite and documents findings.

Assists the maintenance department with planning of site turnarounds, shutdowns, and special projects with pressure system components. Provides input with regards to schedule, development of job lists, ordering of parts and materials, sequencing of jobs around a critical path, and sizing of work crews based on job estimation

Provide equipment reliability and performance data to the technical resource networks for input into equipment purchasing requirements, evaluation of equipment performance, vendor performance.

Works with Operations and Maintenance to ensure the reliability and maintainability of new and modified installations. 

Participates in the development of design and installation specifications along with commissioning plans. Participates in the development of criteria for and evaluation of equipment and technical MRO suppliers and technical maintenance service providers. Develops acceptance tests and inspection criteria as needed.

Participates in the final check-out of new installations. This includes factory and site acceptance testing that will assure adherence to functional specifications.

Professionally and systematically defines, designs, develops, monitors and refines an asset maintenance plan for pressure systems that includes:

Value-added preventive maintenance tasks.

Effective utilization of predictive and other non-destructive testing methodologies designed to identify and isolate inherent reliability problems

Provides input on quality and provides quality checks on non-OEM part substitution to eliminate reliability-related and non-reliability-related risks that could adversely impact plant operations.

Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations. These problems include capacity, quality, cost or regulatory compliance issues. To fulfill this responsibility, the reliability engineer applies:

Data analysis techniques that can include:

Statistical process control

Reliability modeling and prediction

Fault tree analysis (FMEA)

Root cause analysis (RCA) and root cause failure analysis (RCFA)

Failure reporting, analysis and corrective action system 

Key Competencies

Ability to develop and manage good working relationships with internal departments (production, sales, logistics, accounting), contractors, suppliers inspectors and customers.

Strong mechanical and electrical knowledge and aptitude.

Strong written and verbal communication skills.

Strong knowledge of preventive maintenance programs and the tools associated with failure detection (i.e. vibration analysis, oil monitoring, thermography) as well as the software associated with them.

Facilitator/Communicator. Deal with gray areas where responsibilities are shared by two or more groups. Find and implement solutions while avoiding finger-pointing.

Required Qualifications

A minimum of 7 years of maintenance/reliability engineering experience is preferred. Experience required working for an operating company in the chemical manufacturing, refining, or oil and gas industry.

Solid working knowledge of piping systems design and maintenance, pressure vessel specifications and maintenance, inspection techniques, and manpower coordination.

Strong verbal and written communication skills.

Proficiency in basic computer software such as Microsoft Office Suite.

Knowledge of industrial codes & standards (API, ASME, ANSI, MSHA, State).

Knowledge of Codeware inspection software is a plus.

Education

Bachelor's degree in mechanical engineering from an accredited institution required.

Post Offer/Acceptance:

Must successfully complete Atalco Gramercy's required drug screening and physical examination.

TWIC (Transportation Worker Identification Credential) required prior to offer acceptance;

MSHA (Mine Safety and Health Administration) training to be completed upon hire.


Language Skills

Ability to read, analyze and interpret information. Ability to write reports and basics business correspondence. Ability to effectively present information and respond to questions from groups, managers, clients, customers, and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential functions. Ability to climb ladders and stairs up to 100 feet. Must possess ability to carry and utilize all required personal protective equipment. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Upon request, reasonable accommodation may made to enable individuals with qualified disabilities to perform the essential functions. 

Must be able to support plant operations which are in continuous operation and work outdoors in various types of weather conditions. 

Fast-paced, high-pressure environment requiring flexibility and resilience

May require travel and on-site presence with affected business units

High visibility role with direct interaction with executive leadership


Work Authorization

This role requires authorization to work in the United States. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Requirements

Required Qualifications

A minimum of 7 years of maintenance/reliability engineering experience is preferred. Experience required working for an operating company in the chemical manufacturing, refining, or oil and gas industry.

Solid working knowledge of piping systems design and maintenance, pressure vessel specifications and maintenance, inspection techniques, and manpower coordination.

Strong verbal and written communication skills.

Proficiency in basic computer software such as Microsoft Office Suite.

Knowledge of industrial codes & standards (API, ASME, ANSI, MSHA, State).

Knowledge of Codeware inspection software is a plus.

Education

Bachelor's degree in mechanical engineering from an accredited institution required.