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Customer Reliability Engineer Jobs (NOW HIRING)

Collabera

Mechanical Engineer/ Reliability Engineer

Lisle, IL

$87.30K - $116.40K/yr

... Reliability Engineer must leverage industry experience, equipment knowledge, software know-how, and ... Deftly manage customer expectations and satisfaction for assigned customer accounts. Desired ...

Lockheed Martin

Reliability Engineer

Littleton, CO · On-site

$103.40K - $130.20K/yr

As a Reliability Engineer you will work within an integrated product development environment along with many engineering fields to ensure that product designs meet customer reliability, Built In Test ...

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Accord Technologies Inc.

Reliability Engineer

Philadelphia, PA · On-site

$103.40K - $130.20K/yr

Reliability Engineer 6-12+ months location - Philadelphia, PA, USA All US VISA or Canadian Citizen ... Ensure alignment between internal teams and customer expectations. Progressive Integration of ...

Anduril Industries

Reliability Engineer

Costa Mesa, CA

$110K - $138.40K/yr

... customer specifications. We develop and implement cutting-edge Reliability processes and ... As a Reliability Engineer at Anduril, you will leverage your extensive knowledge of advanced ...

Atlas Roofing Corporation

Reliability Engineer

Franklin, OH

$94.10K - $118.40K/yr

It's amazing how our customer-first philosophy has grown on our clients. Atlas protects because WE ... The Reliability Engineer is responsible for improving the reliability, availability, and ...

Atlas Roofing Corporation

Reliability Engineer

Franklin, OH · On-site

$94.10K - $118.40K/yr

It's amazing how our customer-first philosophy has grown on our clients. Atlas protects because WE ... The Reliability Engineer is responsible for improving the reliability, availability, and ...

Sapsol Technologies Inc

Reliability Engineer

Philadelphia, PA · On-site

$103.40K - $130.20K/yr

Ensure alignment between internal teams and customer expectations. Progressive Integration of ... Coordinate with reliability engineers in St. Bruno or Toronto. Supervision and Verification

ADMA BIOMANUFACTURING LLC

Reliability Engineer

Boca Raton, FL · On-site

$95.30K - $119.90K/yr

Reliability Engineer Position Summary The Reliability Engineer will provide maintenance reliability ... customer specifications Able to evaluate and interpret regulations and recognize the need for ...

Anduril Industries

Reliability Engineer

Costa Mesa, CA · On-site

$110K - $138.40K/yr

... customer specifications. We develop and implement cutting-edge Reliability processes and ... As a Reliability Engineer at Anduril, you will leverage your extensive knowledge of advanced ...

Agilent

Reliability Engineer

Frederick, CO · On-site

Agilent enables customers to gain the answers and insights they seek -- so they can do what they do ... The Reliability Engineer supports equipment, utilities, and manufacturing systems within Agilent ...

Agilent

Reliability Engineer

Frederick, CO

$103.20K - $161.25K/yr

Agilent enables customers to gain the answers and insights they seek -- so they can do what they do ... The Reliability Engineer supports equipment, utilities, and manufacturing systems within Agilent ...

IPG Photonics

Reliability Engineer

Marlborough, MA · On-site

$106.30K - $133.80K/yr

We aspire to work together with our employees and customers to apply light in ways that improve ... Job Summary The Reliability Engineer is responsible for ensuring the long-term performance ...

Domtar

Reliability Engineer

Bennettsville, SC · On-site

$98.30K - $123.70K/yr

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... The Reliability Engineer is responsible for developing and leading asset reliability strategies ...

Accord Technologies Inc.

Reliability Engineer

Irvine, CA · On-site

$110K - $138.50K/yr

Reliability Engineer Full Time 40 hours/Week Duration: 12 months and flexible to extend further ... Collect and review relevant documentation: customer paperwork, service and maintenance/repair logs ...

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Customer Reliability Engineer information

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$61K

$118K

$141K

How much do customer reliability engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for customer reliability engineer in the United States is $117,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

More about Customer Reliability Engineer jobs
What cities are hiring for Customer Reliability Engineer jobs? Cities with the most Customer Reliability Engineer job openings:
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What job categories do people searching Customer Reliability Engineer jobs look for? The top searched job categories for Customer Reliability Engineer jobs are:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 79% Physical, 9% Hybrid, and 12% Remote job distribution, with an average salary of $117,973 per year, or $56.7 per hour.

Customer Reliability/ SW Product Engineer

Rootshell Enterprise Technologies, Inc.

Santa Clara, CA • On-site

$120.30K - $151.50K/yr

Full-time

Posted 27 days ago

Job description

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Customer Reliability/ SW Product Engineer for one of our direct client in Santa Clara,CA. Please share your resume with current location & full contact info.
Role:Customer Reliability/ SW Product Engineer
Location: Santa Clara, CA
Contract Long term
As a key member of the client Product Software Engineering team, you will be responsible for designing and developing our customer portals, data management and middleware platforms. You will be involved in the development lifecycle from architecture, design, implementation, testing and support with a focus on delivering solutions adhering to business goals, technical requirements, and engineering standards.
Job Responsibilities and skills
  • Experience with Object-oriented and/or scripting languages: Python, Java, C++, Scala, etc.
  • Experienced in Incident Management process and ability to resolve level 1, level 2 issue within agreed organization SLO.
  • Experienced with Siebel.
  • Hands on Design, Development, Deployment & Support of Software products
  • Interact with Product Owners to design and deliver technical solutions to support various business functions.
  • Provide thought leadership and lead innovation by exploring, investigating, recommending, benchmarking, and implementing tools and frameworks.
  • Work in a Globally Distributed Development team environment to enable successful delivery with a minimal supervision.
  • Advocate, document, and follow best design and development practices.

Thanks & Regards,
Naveen

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