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Customer Reliability Engineer Jobs (NOW HIRING)

RELX

Site Reliability Engineering Lead

Boca Raton, FL

$54 - $72/hr

About the Role In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen ...

RELX

Site Reliability Engineering Lead

Chicago, IL

$58.75 - $78/hr

About the Role In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen ...

RELX

Site Reliability Engineering Lead

Alpharetta, GA

$55.75 - $74/hr

About the Role In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen ...

RELX

Site Reliability Engineering Lead

Chicago, IL · On-site

$58.75 - $78/hr

About the Role In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen ...

Google

Hardware Reliability Engineer

Austin, TX · On-site

$101K - $127K/yr

Bachelor's degree in Hardware Engineering, or equivalent practical experience. * 6 years of ... Ability to effectively lead teams to meet corporate and customer reliability expectations.

Google Inc.

Hardware Reliability Engineer

Austin, TX · On-site

$101K - $127K/yr

Bachelor's degree in Hardware Engineering, or equivalent practical experience. * 6 years of ... Ability to effectively lead teams to meet corporate and customer reliability expectations.

Collabera

Mechanical Engineer/ Reliability Engineer

Lisle, IL · On-site

$87K - $116K/yr

... Reliability Engineer must leverage industry experience, equipment knowledge, software know-how, and ... Deftly manage customer expectations and satisfaction for assigned customer accounts. Desired ...

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How much do customer reliability engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer reliability engineer in the United States is $117,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.
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Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $117,973 per year, or $56.7 per hour.

Customer Reliability/ SW Product Engineer

Santa Clara, CA • On-site

Rootshell Enterprise Technologies, Inc.
11 - 50 employees
Learn more about Rootshell Enterprise Technologies, Inc.external

$120K - $151K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Customer Reliability/ SW Product Engineer for one of our direct client in Santa Clara,CA. Please share your resume with current location & full contact info.
Role:Customer Reliability/ SW Product Engineer
Location: Santa Clara, CA
Contract Long term
As a key member of the client Product Software Engineering team, you will be responsible for designing and developing our customer portals, data management and middleware platforms. You will be involved in the development lifecycle from architecture, design, implementation, testing and support with a focus on delivering solutions adhering to business goals, technical requirements, and engineering standards.
Job Responsibilities and skills
  • Experience with Object-oriented and/or scripting languages: Python, Java, C++, Scala, etc.
  • Experienced in Incident Management process and ability to resolve level 1, level 2 issue within agreed organization SLO.
  • Experienced with Siebel.
  • Hands on Design, Development, Deployment & Support of Software products
  • Interact with Product Owners to design and deliver technical solutions to support various business functions.
  • Provide thought leadership and lead innovation by exploring, investigating, recommending, benchmarking, and implementing tools and frameworks.
  • Work in a Globally Distributed Development team environment to enable successful delivery with a minimal supervision.
  • Advocate, document, and follow best design and development practices.

Thanks & Regards,
Naveen

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