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Customer Reliability Engineer Jobs (NOW HIRING)

Atlas Roofing Corporation

Reliability Engineer

Franklin, OH · On-site

$94K - $118K/yr

It's amazing how our customer-first philosophy has grown on our clients. Atlas protects because WE ... The Reliability Engineer is responsible for improving the reliability, availability, and ...

Anduril Industries

Reliability Engineer

Costa Mesa, CA · On-site

$108K - $136K/yr

... customer specifications. We develop and implement cutting-edge Reliability processes and ... As a Reliability Engineer at Anduril, you will leverage your extensive knowledge of advanced ...

Agilent

Reliability Engineer

Frederick, CO · On-site

Agilent enables customers to gain the answers and insights they seek -- so they can do what they do ... The Reliability Engineer supports equipment, utilities, and manufacturing systems within Agilent ...

ADMA BIOMANUFACTURING LLC

Reliability Engineer

Boca Raton, FL · On-site

$95K - $119K/yr

Reliability Engineer Position Summary The Reliability Engineer will provide maintenance reliability ... customer specifications Able to evaluate and interpret regulations and recognize the need for ...

Anduril Industries

Reliability Engineer

Costa Mesa, CA · On-site

$110K - $138K/yr

... customer specifications. We develop and implement cutting-edge Reliability processes and ... As a Reliability Engineer at Anduril, you will leverage your extensive knowledge of advanced ...

GDIT

Reliability Engineer

WV · Remote

$111K - $150K/yr

Design, build, andmaintainscalable, reliable infrastructure and services that support Hosting Services, Site Reliability Engineering, virtualization, and data center operations for a federal customer.

Agilent

Reliability Engineer

Frederick, CO

$103K - $161K/yr

Agilent enables customers to gain the answers and insights they seek -- so they can do what they do ... The Reliability Engineer supports equipment, utilities, and manufacturing systems within Agilent ...

Accord Technologies Inc.

Reliability Engineer

Irvine, CA · On-site

$110K - $138K/yr

Reliability Engineer Full Time 40 hours/Week Duration: 12 months and flexible to extend further ... Collect and review relevant documentation: customer paperwork, service and maintenance/repair logs ...

Autodesk

This role sits at the intersection of Customer, Product, and Engineering , and plays a key part in improving product reliability, reducing support demand, and strengthening customer trust. Mission ...

IPG Photonics

Reliability Engineer

Marlborough, MA · On-site

$106K - $133K/yr

We aspire to work together with our employees and customers to apply light in ways that improve ... Job Summary The Reliability Engineer is responsible for ensuring the long-term performance ...

Domtar

Reliability Engineer

Bennettsville, SC · On-site

$98K - $123K/yr

... customers around the world. Our workforce is comprised of 14,000 talented and hardworking ... The Reliability Engineer is responsible for developing and leading asset reliability strategies ...

Schreiber Foods, Inc.

Reliability Engineer

Logan, UT

$88K - $111K/yr

Interprets and communicates customer requirements to plant production and/or support groups ... years experience in Reliability Engineering, Design Engineering, Maintenance Leadership ...

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Customer Reliability Engineer information

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$141K

How much do customer reliability engineer jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer reliability engineer in the United States is $117,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $129,000.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
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Customer Reliability Engineer jobs near you
Reliability Engineer

Reliability Engineer

Sapsol Technologies Inc

Philadelphia, PA • On-site

$103K - $130K/yr

Contractor

Posted 17 days ago

Job description

Must have:
Failure Analysis & Corrective Action Management (FRACAS)
Stakeholder Communication & Cross-Functional Coordination
Rail /AERO Rolling Stock Reliability Expertise
Job Description:
Be a part of Reliability Growth Team dedicated to supporting the NGHST program and achieve contractual reliability targets for rolling stock. This team will lead reliability improvement initiatives during the product introduction phase and ensure alignment with contractual obligations and customer expectations.
Responsibilities:
Depot Capability Development
  • Deploy engineering and analytical resources across depots.
  • Actively participate in Failure Review Boards (FRB), internal failure analysis meetings, and customer-facing reliability discussions.

Structured Failure Management
  • Implement systematic processes for failure review and corrective action planning.
  • Ensure alignment between internal teams and customer expectations.

Progressive Integration of Corrective Actions
  • Embed corrective actions into manufacturing processes and field service activities.
  • Drive continuous improvement and reliability growth throughout the product lifecycle.

Pre-Work Coordination
  • Familiarize with the reliability plan for AMTRAK NGHST.
  • Coordinate with reliability engineers in St. Bruno or Toronto.

Supervision and Verification
  • Report to designated Alstom managers and ensure workload distribution per site needs.
  • Support verification of corrective actions and reliability growth progress.

Education & Experience:
  • Bachelor's degree in Engineering (Mechanical, Electrical, or related field).
  • 5+ years of experience in reliability engineering, preferably in rail or rolling stock.
  • Strong analytical skills and experience with failure analysis and corrective action planning.
  • Excellent communication and stakeholder management skills.
  • Familiarity with MMIS and reliability growth methodologies.
  • Knowledge of rail industry is mandatory.
  • Teamwork and collaboration with other functions

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