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Customer Reliability Engineer Jobs in Michigan (NOW HIRING)

Post Consumer Brands

Reliability Engineer

Battle Creek, MI · On-site

$92K - $116K/yr

Post also provides private label solutions to customers in pet food, cereal, nut butters and ... As a Reliability Engineer, you'll be the go-to partner for maintenance and operations, using data ...

Cargill

Reliability Engineer II

Saint Clair, MI · On-site

$97K - $122K/yr

By providing customers with life's essentials, we enable businesses to grow, communities to prosper ... Job Purpose and Impact The Reliability Engineer II will apply technical knowledge to deliver ...

Cargill

Reliability Engineer II

Saint Clair, MI · On-site

$97K - $122K/yr

By providing customers with life's essentials, we enable businesses to grow, communities to prosper ... Job Purpose and Impact The Reliability Engineer II will apply technical knowledge to deliver ...

Cargill

Reliability Engineer II

Saint Clair, MI · On-site

$97K - $122K/yr

By providing customers with lifes essentials, we enable businesses to grow, communities to prosper ... Job Purpose and Impact The Reliability Engineer II will apply technical knowledge to deliver ...

Post Consumer Brands

Reliability Engineer

Battle Creek, MI

$92K - $116K/yr

Post also provides private label solutions to customers in pet food, cereal, nut butters and ... As a Reliability Engineer, you'll be the goto partner for maintenance and operations, using data ...

IDEX

Test & Reliability Engineer

Benton Harbor, MI

$96K - $121K/yr

Reduction in warranty claims / customer complaints (RMAs, credits) from early field failures or ... Certified Reliability Engineer (CRE) certification is a plus PHYSICAL DEMANDS : The physical ...

OneStream Software

Site Reliability Engineer

Birmingham, MI · On-site

$54.25 - $72.25/hr

Summary As a Site Reliability Engineer, you will focus on ensuring the platform and services customers rely on are reliable, performant, and highly available. If you enjoy staying at the forefront of ...

OneStream Software

Site Reliability Engineer

Rochester, MI · On-site

$52.50 - $69.75/hr

Summary As a Site Reliability Engineer, you will focus on ensuring the platform and services customers rely on are reliable, performant, and highly available. If you enjoy staying at the forefront of ...

Huntington

Site Reliability Engineer

Detroit, MI

$57K - $113K/yr

Provide SRE production support for Mainframe applications, APIs, Web Services, and Microservices ... Manage customer-impacting incidents, technical escalations, vendor engagements, and business ...

Ford Motor Company

SRE Engineer

Dearborn, MI · On-site

$52.75 - $70/hr

... customer base. Your expertise in site reliability will be crucial in driving ongoing enhancements to our technology landscape. This continuous improvement effort is vital to maintaining Ford ...

Cisco

Site Reliability Engineer - Networking

Ann Arbor, MI · On-site

$55.75 - $74/hr

Our customers depend on our products to run their critical infrastructure of network switches ... As a Site Reliability Engineer, you will be focused on supporting a specific, highly available, and ...

Kastle Systems

Site Reliability Engineer II

Detroit, MI

$56.50 - $75/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

Refresco

Operations Reliability Engineer

Paw Paw, MI · On-site

$93K - $117K/yr

Position Description Reporting to the Maintenance Manager, the Operations Reliability Engineer is ... Customer Focus - understands and meets needs of customers and business partners; builds positive ...

Refresco

Operations Reliability Engineer

Paw Paw, MI

$93K - $117K/yr

Position Description Reporting to the Maintenance Manager, the Operations Reliability Engineer is ... Customer Focus - understands and meets needs of customers and business partners; builds positive ...

Our Next Energy

Engineer - Warranty and Reliability

Novi, MI · On-site

$96K - $121K/yr

Ensure timely containment of field issues to minimize customer impact * Support Engineering Change Orders (ECOs) and process improvements Reliability Engineering & Continuous Improvement * Translate ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Michigan

Customer Reliability Engineer information

See Michigan salary details

$53.2K

$102.8K

$122.9K

How much do customer reliability engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer reliability engineer in Michigan is $102,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $112,400.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Michigan? For Customer Reliability Engineer jobs in Michigan, the most frequently searched job titles are:
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Customer Reliability Engineer jobs near you

Reliability Engineer

Post Consumer Brands

Battle Creek, MI • On-site

$92K - $116K/yr

Full-time

Re-posted 14 days ago

Post Consumer Brands rating

8.0

Company rating: 8.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

89th of 436 rated food and drinks producers

Job description

Business Unit Overview
Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats™, PEBBLES™, Grape-Nuts™ and Malt-O-Meal™ cereal and Peter Pan™ peanut butter, as well as Rachael Ray® Nutrish™, Kibbles 'n Bits™ and 9Lives™ dog and cat food. Post also provides private label solutions to customers in pet food, cereal, nut butters and granola. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit www.postconsumerbrands.com and follow us on LinkedIn or Facebook for the latest news.
Location Description
Post Consumer Brands in Battle Creek, Mich., the cereal capital of the U.S., is the company's largest manufacturing plant and home to about 600 team members. When you join the team here, you'll be helping to produce some of the most iconic cereal brands, including Honey Bunches of Oats™, PEBBLES™, and Grape-Nuts™ cereal. The Battle Creek plant is also unique as it is home to the original barn where C.W. Post started the Postum cereal company in 1895. The Battle Creek team has deep community roots, supporting the city's Cereal Festival, The Post Foundation, and participating in several volunteer events throughout the year.
Responsibilities
About the Role
At Post Consumer Brands, reliability is more than preventing downtime, it's building a smarter, more resilient operation. As a Reliability Engineer, you'll be the go-to partner for maintenance and operations, using data plus hands-on mechanical understanding to spot risk early, prioritize the right work, and strengthen equipment performance day after day.
You'll blend "in-the-trenches" maintenance knowledge with proactive reliability practices, turning breakdown learnings into prevention, and translating condition insights into action.
Key Responsibilities
  • Use equipment health and performance data to identify issues early, recommend fixes, and help teams prioritize the most impactful work.
  • Partner with maintenance/operations to reduce repeat failures through root cause problem solving and continuous improvement habits.
  • Support daily/weekly execution by contributing to the maintenance plan and schedule (including routine reporting and prioritization inputs).
  • Leverage asset/CMMS tools to turn information into clear, practical decisions for the floor.
  • Apply and promote condition-based reliability thinking to drive uptime and stability.
  • Serve as an owner/champion for reliability priorities within assigned areas-helping teams understand current condition, what "good" looks like, and what to tackle next.

What We're Looking For
  • Bachelor's Degree in Engineering preferred, but we're casting a wide net for the right problem-solver. This could be a traditional engineer, or a seasoned maintenance professional ready to step into a reliability-focused role.
  • Experience in a manufacturing environment with strong mechanical understanding; food manufacturing exposure is a plus.
  • Typically 5+ years in maintenance systems, reliability/asset health work, or maintenance supervision/leadership.
  • Data-oriented and process-minded-able to justify priorities with evidence and communicate recommendations clearly.
  • Self-motivated, proactive, and solutions-driven (you identify problems, build a plan, and drive it to completion).
  • Comfortable collaborating across functions-working with trades, engineers, and operations to solve problems together.
  • This is an individual contributor role.

Qualifications
Why You'll Love This Role
  • Make your handprint visible. You'll be trusted to run with meaningful work-not stuck in meetings all day-and you'll see the results of your improvements on the floor.
  • Big company opportunity. Small company attitude. You'll have strong resources behind you, plus the flexibility and ownership to do your best work.
  • Cross-functional impact. Work side-by-side with maintenance, process engineering, operations, and other partners to improve how the plant runs.
  • Growth runway. This role can be a strong path toward broader engineering or maintenance leadership opportunities.
  • Purpose you can feel. We're here to make lives better by making delicious food accessible for all-and reliability is a key part of delivering that promise every day.

Location, Travel & Pay
  • This role is designed for on-site partnership with maintenance and operations teams, with daily presence in the plant environment.
  • Schedule: 6:30AM-2:30PM
  • Travel is not specifically defined; work may require moving between assigned plant areas/teams based on business need.
  • Pay Range: will be determined based on level of experience, skills and impact. We are hiring Engineers I, II and III. The Pay range listed below is for an Engineer III.

Ready to Make an Impact
If you're a hands-on, data-driven problem solver who wants to prevent the next failure-not just respond to it-this is your chance to build reliability that lasts. Bring your curiosity, your mechanical know-how, and your bias for action-and help us keep our operations running strong.

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