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Customer Reliability Engineer Jobs in Michigan (NOW HIRING)

FastTek

Platform Engineer

Dearborn, MI

... E practices. What you'll do * Design and build internal and customer-facing APIs and services that are secure, reliable, and well-documented. * Create developer tools and platform services that ...

Dechen Consulting Group

CDN Engineer

Dearborn, MI · On-site

$52.50 - $69.75/hr

Content Delivery Network (CDN) Platform Engineer is responsible for the design, implementation, optimization, and operational reliability of enterprise CDN platforms supporting large-scale, customer ...

Jitsu, Inc.

Senior DevOps/Platform Engineer

Detroit, MI · On-site

$120 - $147/hr

A customer-first mindset and strong attention to detail * 5+ years as a DevOps or Site Reliability Engineer * Bonus: A sense of humor Nice to Have -- AI & AIOps Our core need is a strong senior ...

New

HTC Global Services, Inc.

CDN Platform Engineer

Dearborn, MI · On-site

$120 - $180/hr

... reliability of enterprise Content Delivery Network (CDN) platforms supporting large-scale, customer ... Build self-service capabilities within an internal developer portal. * Execute complex global CDN ...

NSK Corporation

Warranty Engineer

Ann Arbor, MI · On-site

Warranty Engineer - NSK Americas The Company NSK is a global manufacturer of ball and roller ... and reliability improvement initiatives to support product performance and customer satisfaction.

NSK Americas

Warranty Engineer

Ann Arbor, MI · On-site

Warranty Engineer - NSK Americas The Company NSK is a global manufacturer of ball and roller ... and reliability improvement initiatives to support product performance and customer satisfaction.

NSK Americas

Warranty Engineer

Ann Arbor, MI · On-site

$85 - $110/hr

The Warranty Engineer Role The Warranty Engineer/Reliability Engineer is responsible for leading ... and reliability improvement initiatives to support product performance and customer satisfaction.

NSK Corporation

Warranty Engineer

Ann Arbor, MI · On-site

$90 - $130/hr

The Warranty Engineer Role The Warranty Engineer/Reliability Engineer is responsible for leading ... and reliability improvement initiatives to support product performance and customer satisfaction.

Stryker

Quality Engineer, Service

Kalamazoo, MI

$69K - $110K/yr

As the Quality Engineer - Service , you will join a team that supports the quality, reliability ... Analyze operational, complaint, and customer feedback data and prepare reports and presentations to ...

Stryker

Quality Engineer, Service

Kalamazoo, MI · On-site

$69K - $110K/yr

As the Quality Engineer - Service , you will join a team that supports the quality, reliability ... Analyze operational, complaint, and customer feedback data and prepare reports and presentations to ...

FastTek

DevOps Specialist

Dearborn, MI · On-site +1

$48.50 - $66.50/hr

... E mindset to our platform. You will design self-healing architectures, establish robust SLOs/SLIs, and implement deep observability to detect and mitigate anomalies before they affect our customers.

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Michigan

Customer Reliability Engineer information

See Michigan salary details

$53.2K

$102.8K

$122.9K

How much do customer reliability engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer reliability engineer in Michigan is $102,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $112,400.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Michigan?

For Customer Reliability Engineer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Michigan look for?

The top searched job categories for Customer Reliability Engineer jobs in Michigan are:

What cities in Michigan are hiring for Customer Reliability Engineer jobs?

Cities in Michigan with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Sr. Facilities Engineer - Process Utilities & Capital Strategy

Dart Container

Mason, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Dart Container rating

7.6

Company rating: 7.6 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

40th of 122 rated packaging manufacturers

Job description

Most facilities engineering roles focus on maintaining systems. This role is about shaping the future of them.
We are seeking a Senior Facilities Engineer with broad industrial infrastructure experience to lead the reliability, expansion, and long-term strategy of critical process utility and facility systems supporting manufacturing operations.
This is an ideal opportunity for an engineer who has built a diverse technical foundation!
You will operate at the intersection of engineering, capital planning, operational excellence, and business strategy, serving as a trusted technical leader across utility infrastructure and facility systems.
What You'll Do...
  • Lead Facility and Process Utility System Performance
  • Provide technical ownership and long-term stewardship of critical process utility infrastructure, including systems such as compressed air, process water, vacuum, wastewater, and supporting facility utilities.
  • Drive reliability, capacity, and lifecycle performance
  • Eliminate recurring failures through root cause analysis
  • Develop long-range asset and obsolescence strategies
  • Ensure systems are engineered to support business growth
  • Develop and influence the 5-10-year roadmap for process utility systems and site infrastructure
  • Prioritize investments based on risk, reliability, and business value
  • Identify technologies and improvements that enhance operational efficiency
  • Balance technical and financial considerations in major decisions
  • Manage execution across design, procurement, construction, and startup
  • Deliver projects that increase capacity, reduce risk, and improve operational performance
  • Build a Reliability-Driven Culture
  • Partner with operations and maintenance teams to move from reactive maintenance to engineered reliability
  • Implement predictive and preventive maintenance strategies
  • Use data and performance metrics to drive decisions
  • Improve uptime, asset life, and total cost of ownership
  • Shape Future Infrastructure Strategy

You shift the culture from reactive response to engineered reliability
Measures of Success
  • Improved process utility reliability and system availability
  • Reduction in recurring failures and unplanned downtime
  • Successful delivery of capital projects meeting cost, schedule, and ROI objectives
  • Increased asset performance, capacity, and lifecycle value
  • Stronger engineering and reliability practices across the organization

What You'll Bring...
  • Requires one of the following:
    • Bachelor's degree and six (6) years of professional design or construction management experience
    • Associate's degree and twelve (12) years of professional design or construction management experience
  • Experience leading capital projects and infrastructure upgrades
  • Strong knowledge of process utility systems and reliability engineering
  • Proven ability to translate technical challenges into measurable business outcomes
  • Confident ability to communicate complex technical concepts to executive leadership through concise, business-focused recommendations and presentations.
  • Bachelor's degree, preferred
  • Experience with managing building/property protection and loss prevention through third party insurers, preferred

Role Structure & Travel...
  • Preferred Location: Mason, MI
    • Remote role (U.S. based) - This position is available as a remote role in one of our approved locations*
  • Travel: Up to 50% (domestic & international)
    • Regular on-site engagement at our production locations

*Dart is unable to employ those who currently live in and expect to work out of any of the following U.S. states: Alaska, Arizona, Colorado, Connecticut, Montana, New Mexico, North Dakota, Oregon, Rhode Island, Virginia, West Virginia and Wisconsin, however relocation assistance to the Mason, MI, area may be considered in lieu of full-time remote work. This list is subject to change at Dart's discretion.
#LI-KS1
Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We're a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we're proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.
*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
https://www.dartcontainer.com/eeoaa/
If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.
If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.

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