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Customer Reliability Engineer Jobs in Michigan (NOW HIRING)

DevOps Engineer III- PxE Talent

Grand Rapids, MI · On-site

$50.75 - $69.50/hr

The role involves leveraging SRE engineering practices and advanced programming skills to deliver ... with customers and product teams; responds to incidents rapidly to minimize downtime and user ...

DevOps Engineer III- PxE Talent

Midland, MI · On-site

$41.50 - $57/hr

The role involves leveraging SRE engineering practices and advanced programming skills to deliver ... with customers and product teams; responds to incidents rapidly to minimize downtime and user ...

DevOps Engineer III- PxE Talent

Detroit, MI · On-site

$52 - $71.50/hr

The role involves leveraging SRE engineering practices and advanced programming skills to deliver ... with customers and product teams; responds to incidents rapidly to minimize downtime and user ...

DevOps Engineer III- PxE Talent

Midland, MI · On-site

$45.25 - $62/hr

Your expertise will be pivotal in delivering solutions that delight customers and users, while also driving tangible value for Deloitte's business investments. You will leverage your SRE engineering ...

DevOps Engineer III- PxE Talent

Detroit, MI

$52.25 - $71.50/hr

Your expertise will be pivotal in delivering solutions that delight customers and users, while also driving tangible value for Deloitte's business investments. You will leverage your SRE engineering ...

DevOps Engineer III- PxE Talent

Grand Rapids, MI · On-site

$50.75 - $69.50/hr

Your expertise will be pivotal in delivering solutions that delight customers and users, while also driving tangible value for Deloitte's business investments. You will leverage your SRE engineering ...

Our platforms power mission-critical applications for thousands of customers. Reliability is ... This role sits at the intersection of Operations and Engineering, bringing structure to incident ...

Our platforms power mission-critical applications for thousands of customers. Reliability is ... This role sits at the intersection of Operations and Engineering, bringing structure to incident ...

... reliability and security patterns, not just surface-level console familiarity. * Platform Support Expectation: A candidate has acted as a platform team member supporting internal developer customers.

... E practices. What you'll do * Design and build internal and customer-facing APIs and services that are secure, reliable, and well-documented. * Create developer tools and platform services that ...

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Showing results 1-20

Customer Reliability Engineer information

See Michigan salary details

$53.2K

$102.8K

$122.9K

How much do customer reliability engineer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer reliability engineer in Michigan is $102,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $112,400.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Michigan? For Customer Reliability Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Michigan look for? The top searched job categories for Customer Reliability Engineer jobs in Michigan are:
What cities in Michigan are hiring for Customer Reliability Engineer jobs? Cities in Michigan with the most Customer Reliability Engineer job openings:
Engineer - Staff - Gas Transmission Reliability

Engineer - Staff - Gas Transmission Reliability

DTE Energy

Saint Clair, MI • On-site

$97K - $122K/yr

Other

Posted 3 days ago


DTE Energy rating

8.6

Company rating: 8.6 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

9th of 50 rated energy and utility


Job description

 DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
 

But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities.  When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences and values everyone's health, safety, and wellbeing.  Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
 

Testing Required: Not Applicable

Apply by: No later than June 18, 2026
Location: Milford Compressor Station

Bidding Restriction: 1 Year

Hybrid Role: This role is hybrid, with an established schedule of in-person work required at an assigned work location. Any remote work is expected to be performed from an employee's primary residence, unless allowed (or prohibited) through the Company's remote work guidelines.

Emergency Response: Yes - Must be available to perform a primary assignment in support of DTE's emergency response to storms or other events that impact service to our customers.

Job Summary
    Intermediate level engineer responsible for independently evaluating, selecting and applying standard engineering techniques, procedures and criteria. Uses judgement in applying or recommending adaptions and modifications. Typical assignments are in the areas of engineering or scientific design, problem solving, and technical support for the optimum operation and maintenance of company assets. Participates on teams of field employees, technicians, engineers and other personnel.
Key Accountabilities
  • Performs engineering assignments, proposing solutions to engineering related problems.
  • Works with experienced professionals to recommend and implement timely solutions involving routine engineering, design, operation, maintenance of company assets and market optimization.
  • Collaborates with more experienced engineers to provide follow-up and engineering assistance on defined problems within time and budget constraints.
  • Develops models and analyzes data in order to recommend solutions and/or improvements in processes and programs; develops and presents presentations to all levels of management and/or external parties.
  • May provide field engineering assistance or technical support.
  • Keeps up to date on current technology and market/technology trends.
Minimum Education & Experience Requirements
  • Bachelor's Degree in Engineering or Engineering Technology and a minimum of 2 years of job relevant experience
Other Qualifications

Preferred

  • Master's Degree in Engineering or job relevant discipline
  • Reliability experience preferred
  • Gas Transmission experience preferred

Other Requirements

  • Proficiency in Microsoft Office programs, primarily Excel and Word
  • Intermediate analytical and problem solving skills
  • Strong time management, prioritization, and organization skills
  • Proficient communication and interpersonal skills
Additional Information

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.


PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS 
 

At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity, employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by applicable federal and/or state laws.


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