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Customer Reliability Engineer Jobs in Michigan (NOW HIRING)

FastTek

DevOps Specialist

Dearborn, MI · On-site +1

$48.50 - $66.50/hr

... E mindset to our platform. You will design self-healing architectures, establish robust SLOs/SLIs, and implement deep observability to detect and mitigate anomalies before they affect our customers.

Raymondjames

Lead Kafka Engineer

Southfield, MI · Hybrid

$94K - $123K/yr

... with SRE concepts which includes evaluating and implementing monitoring and observability tools like Splunk, Data Dog, Dynatrace, CloudWatch and other job, log or dashboard concepts for customer ...

New

Socket.dev

MI · On-site

$140 - $210/hr

... performance, reliability, and manufacturability. Major Responsibilities: * Lead the design ... Partner with customers on requirements definition, performance trade studies, design reviews, and ...

General Motors

Senior Field Engineer (QRD)

Warren, MI · On-site

The Role The Senior Field Quality & Reliability Engineer (QRD) is responsible for improving customer satisfaction and reducing warranty exposure by leading field issue identification, analysis, and ...

General Motors

Senior Field Engineer (QRD)

Warren, MI · On-site

The Role The Senior Field Quality & Reliability Engineer (QRD) is responsible for improving customer satisfaction and reducing warranty exposure by leading field issue identification, analysis, and ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Michigan

Customer Reliability Engineer information

See Michigan salary details

$53.2K

$102.8K

$122.9K

How much do customer reliability engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer reliability engineer in Michigan is $102,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $112,400.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Michigan? For Customer Reliability Engineer jobs in Michigan, the most frequently searched job titles are:
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What cities in Michigan are hiring for Customer Reliability Engineer jobs? Cities in Michigan with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

On-Site Application Engineer - I-Park

Freudenberg Group

Midland, MI • On-site

Full-time

Re-posted 25 days ago

Job description

Working at Freudenberg: We will wow your world!
Responsibilities:
  • Meet or exceed agreed-upon goals for each Service Contract.
  • Coordinate all Service Contract activities-including order entry, tracking, scheduling, and communication-ensuring accurate, timely updates.
  • Develop and maintain sales tools such as surveys, reference lists, presentations, proposals, and technical guidelines.
  • Maintain necessary data and provide reports as requested by the Manager of Business Development.
  • Ensure high levels of customer satisfaction.
  • Manage assigned responsibilities effectively and efficiently.
  • Safeguard all corporate assets within area of responsibility.
  • Maintain a safe and clean work environment.

Qualifications:
  • Bachelor's degree in Mechanical Engineering or equivalent industry experience.
  • At least year of experience in an engineering role (maintenance engineer, reliability engineer, application engineer)
  • Self-motivated, eager to learn, and customer-focused.
  • Solid systems knowledge and analytical/problem-solving abilities.
  • Ability to visit customers weekly and work closely with customers.
  • Proficiency with PC systems and Microsoft Office (Word, Excel, Outlook); Access experience is a plus.
  • Rotating equipment experience is preferred.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
EagleBurgmann Industries LP

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