Customer Reliability Engineer Jobs in Michigan (NOW HIRING)

Job Description

Work Arrangement:

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI or the Austin Innovation Technical Center, GM Global Technical Center three times per week (at minimum).

About the Role:

General Motors is seeking a highly skilled and experienced Staff Software Engineer to join our Digital eCommerce team. This team is responsible for supporting the OnStar Sales team by developing and optimizing microservicesassociated to Digital Order Management and fulfillment/activation services.

Our main goals are improving the customer experience, driving sales and improve team productivity. As a Software Engineer team our mission is to rapidly and relentlessly ideate, iterate, and launch the innovative solutions to connect GM with current and future customers. Our team comprises industry-leading software, quality, dev ops and data engineers, who utilize a variety of innovative development methodologies and technologies to achieve breakthrough results, drive innovation, delight customers and working on sustaining and keeping our environments available to help business to achieve revenue goals.

What You'll Do

As a Staff Software Engineer, you will be the technical anchor for our OnStar eCommerce initiatives. You will lead complex engineering efforts, architecting scalable, resilient, and customer-centric platforms, while serving as our definitive expert on Shopify platform operations.

• Champion Operational Excellence: Help in platform management by establishing gold-standard monitoring, alerting, and incident response protocols, specifically for our Shopify infrastructure.

• Shopify & eCommerce Leadership: Lead the deployment, configuration, and scaling of Shopify and custom eCommerce platforms, ensuring they can handle peak seasonal traffic with absolute reliability and low latency.

• Architect for Scale: Design and implement highly available microservices and APIs that seamlessly integrate Shopify with GM's internal systems, IBM OMS, and external partners.

• Drive AI & Engineering Excellence: Champion the integration of AI-assisted development tools (e.g., GitHub Copilot, AI-driven observability) to accelerate code delivery, automate repetitive tasks, and elevate team productivity.

• Technical Mentorship: Provide strategic technical direction to a team of mid-level and senior software engineers, aligning architectural decisions with Digital Commerce business goals.

• System Resilience: Partner tightly with DevOps and SRE teams to embed advanced observability frameworks (e.g., Datadog) and robust CI/CD pipelines directly into the engineering culture.

• Innovate the Platform: Architect systems that support personalized recommendations, dynamic pricing, and real-time inventory visibility to continuously optimize the B2C eCommerce flow.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in Computer Science or a related field, or equivalent work experience.

• Deep eCommerce Expertise: 7+ years of rigorous software engineering experience, with a heavy concentration on enterprise-grade eCommerce solutions (shop, search, cart, checkout, order management) with full stack experience.

• Operational Ownership: Extensive background in Site Reliability Engineering (SRE) principles, telemetry, and observability tools (Datadog) to ensure zero-downtime deployments and rapid incident resolution.

• Distributed Systems: Extensive experience designing and building event-driven microservices, high-throughput RESTful APIs, and backend systems (e.g., Java, Python, Node.js).

• Adaptability & Problem Solving: Proven track record of mastering new languages, frameworks, and architectural paradigms quickly to solve complex business problems.

• Cloud Native Development: Strong hands-on experience with at least one major cloud platform (AWS, Azure, GCP) and containerization/orchestration.

• AI Tooling: Experience leveraging modern AI coding assistants and automation tools to enhance personal and team output.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Master's degree in Computer Science or a related field.

• Domain expertise integrating Shopify with complex enterprise backends, as subscription billing platforms (e.g., Zuora).

• 10+ years of experience with a strong track record spanning both modern backend frameworks (Spring Boot, etc.) and front-end ecosystems (React, Next.js).

• Advanced expertise in event streaming and message brokers (Kafka, IBM MQ, Azure Topics).

• Experience architecting and deploying AI/ML models for consumer-facing features (search optimization, dynamic pricing, recommendations).

• Proficiency in Infrastructure as Code (Terraform) and advanced CI/CD automation.

• Shopify or similar eCommerce platform experience:, hands-on experience deploying, managing, and monitoring these platforms at scale. You should be intimately familiar with APIs, platform limits, and ecosystem best practices.

Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

This Job may be eligible for relocation benefits.

#LI-SA2

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.