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Customer Reliability Engineer Jobs in Michigan (NOW HIRING)

Scalence L.L.C.

DevOps/ Site Reliability Specialist

Dearborn, MI · On-site

$52.50 - $69.75/hr

... SRE mindset to our platform. Design self-healing architectures, establish robust SLOs/SLIs, and implement deep observability to detect and mitigate anomalies before they affect our customers. • ...

Optimal Inc.

Quality Reliability Engineer - Body

Wayne, MI · On-site

$92K - $116K/yr

Plant Vehicle Team (PVT) Engineers are part of Ford Motor Company's North American Engineering ... Conduct a daily review of incoming warranty claims data, review customer and dealership comments ...

Optimal Inc.

Quality Reliability Engineer - Body

Wayne, MI · On-site

$92K - $116K/yr

Plant Vehicle Team (PVT) Engineers are part of Ford Motor Company's North American Engineering ... Conduct a daily review of incoming warranty claims data, review customer and dealership comments ...

Stefanini

DevOps Engineer

Dearborn, MI · On-site

$48.50 - $66.50/hr

... E mindset to our platform. You will design self-healing architectures, establish robust SLOs/SLIs, and implement deep observability to detect and mitigate anomalies before they affect our customers.

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Michigan

Customer Reliability Engineer information

See Michigan salary details

$53.2K

$102.8K

$122.9K

How much do customer reliability engineer jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer reliability engineer in Michigan is $102,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $112,400.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Michigan? For Customer Reliability Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Michigan look for? The top searched job categories for Customer Reliability Engineer jobs in Michigan are:
What cities in Michigan are hiring for Customer Reliability Engineer jobs? Cities in Michigan with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

DevOps/ Site Reliability Specialist

Scalence L.L.C.

Dearborn, MI • On-site

$52.50 - $69.75/hr

Full-time

Posted 9 days ago

Job description

Job Summary:
Scalence L.L.C. is focused on building software-defined platforms for mobility. They are seeking a DevOps/Site Reliability Specialist to architect, automate, and scale their enterprise API Gateway platform, ensuring reliability and efficiency in their infrastructure.
Responsibilities:
• Pioneer GitOps & Automation: Lead the evolution of our API Gateway infrastructure. Design and build automated CI/CD pipelines and reusable Terraform modules to make API deployments fast, secure, and entirely self-service.
• Engineer for 99.99% Reliability: Bring a true SRE mindset to our platform. Design self-healing architectures, establish robust SLOs/SLIs, and implement deep observability to detect and mitigate anomalies before they affect our customers.
• Write Code to Solve Infrastructure Problems: Develop clean, maintainable platform tooling and custom operators (primarily in Go and Terraform) to automate complex operational tasks and integrate our gateway with the broader company ecosystem.
• Collaborate Globally (with Real Work-Life Balance): Participate in a highly structured, healthy "follow-the-sun" on-call rotation (currently 1 week out of every 10). Because our engineering team is global, we pass the baton across time zones—meaning no 3:00 AM wake-up calls.
• Drive Tech Strategy: Partner closely with Security, Product, and Enterprise Architecture teams to influence and execute the company's global API Gateway strategy.
Qualifications:
Required:
• Cloud Infrastructure
• GitHub
• Google Cloud Platform
• IT Operations
• Prior work experience at client or in client's Industry
Preferred:
• Dynatrace
• Go
• Tekton
Company:
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. Founded in , the company is headquartered in Morristown, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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