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Customer Reliability Engineer Jobs in Michigan (NOW HIRING)

Deloitte

Manager, SRE Engineer - PxE ERM

Detroit, MI · On-site

$56.50 - $75/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

SRE Engineering Manager - PxE ERM

Midland, MI · On-site

$49 - $65/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

SRE Engineering Manager - PxE ERM

Detroit, MI · On-site

$56.50 - $75/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

SRE Engineering Manager - PxE ERM

Grand Rapids, MI · On-site

$54.75 - $72.75/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Deloitte

SRE Engineering Manager - PxE ERM

Lansing, MI · On-site

$57.75 - $76.75/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Our Next Energy

Engineer - Warranty and Reliability

Novi, MI · On-site

$96K - $121K/yr

Ensure timely containment of field issues to minimize customer impact * Support Engineering Change Orders (ECOs) and process improvements Reliability Engineering & Continuous Improvement * Translate ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Michigan

Customer Reliability Engineer information

See Michigan salary details

$53.2K

$102.8K

$122.9K

How much do customer reliability engineer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer reliability engineer in Michigan is $102,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $112,400.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Michigan? For Customer Reliability Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Michigan look for? The top searched job categories for Customer Reliability Engineer jobs in Michigan are:
What cities in Michigan are hiring for Customer Reliability Engineer jobs? Cities in Michigan with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Engineer - Reliability

Engineer - Reliability

Packaging Corporation of America

Filer City, MI • On-site

$86K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Packaging Corporation Of America rating

7.6

Company rating: 7.6 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

35th of 109 rated packaging manufacturers

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
Position Summary: As a Reliability Engineer at our paper mill facility, you will be responsible for ensuring the effective maintenance, repair, and optimization of mechanical equipment critical to the paper production process. You will utilize your expertise in mechanical engineering and maintenance principles to maximize equipment reliability, minimize downtime, and support the overall operational efficiency of the mill.
Principle Accountabilities:
  • Plan, schedule, and coordinate mechanical maintenance activities to ensure the uninterrupted operation of papermaking equipment, including but not limited to pumps, conveyors, boilers, turbines, and associated systems.
  • Lead troubleshooting efforts to diagnose and resolve complex mechanical issues, utilizing root cause analysis techniques to identify underlying problems and implement effective solutions.
  • Develop and implement preventive maintenance programs tailored to specific equipment and processes, incorporating reliability-centered maintenance (RCM) principles to optimize maintenance strategies and extend equipment lifespan.
  • Oversee the execution of maintenance tasks, including routine inspections, lubrication, alignment, and component replacement, ensuring compliance with safety protocols, manufacturer guidelines, and engineering standards.
  • Utilize computerized maintenance management systems (CMMS) to manage work orders, track equipment history, and analyze maintenance data to identify trends and opportunities for improvement.
  • Collaborate with cross-functional teams, including operations, reliability engineering, and procurement, to support equipment upgrades, modifications, and reliability improvement initiatives.
  • Participate in the selection, installation, commissioning, and acceptance testing of new equipment and upgrades, providing input on design considerations, maintainability, and reliability.
  • Stay abreast of industry trends, emerging technologies, and best practices in mechanical maintenance applying knowledge to drive continuous improvement initiatives.
  • Maintain documentation of maintenance activities, equipment specifications, manuals, and spare parts inventory, ensuring accuracy and accessibility for maintenance planning and decision-making.

Interactions: Works with hourly, salary and the management team.
Qualifications:
  • Bachelor's degree in Mechanical Engineering or related field.
  • 1-3 years of experience in mechanical maintenance within an industrial manufacturing environment,
  • Good understanding of mechanical systems, equipment, and components commonly used in papermaking processes.
  • Leadership abilities with the ability to effectively manage and prioritize multiple tasks and projects.
  • Problem-solving skills and a systematic approach to troubleshooting mechanical issues.
  • Communication and interpersonal skills, with the ability to collaborate effectively across departments and organizational levels.
  • Knowledge of safety regulations and best practices in industrial maintenance. preferably in the pulp and paper industry.

Preferred Qualifications: Experience in the pulp and paper industry.
COMPENSATION AND BENEFITS
  • Starting salary range for position: $86,000 - $110,000
  • Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
  • Paid Holidays.
  • Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages.
  • Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions
  • Disclaimer: The Compensation and Benefits information in this posting represents PCA's good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.

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