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Customer Reliability Engineer Jobs in Detroit, MI

Ford Motor Company

SRE Engineer

Dearborn, MI · On-site

$52.75 - $70/hr

... customer base. Your expertise in site reliability will be crucial in driving ongoing enhancements to our technology landscape. This continuous improvement effort is vital to maintaining Ford ...

Cisco

Site Reliability Engineer - Networking

Ann Arbor, MI · On-site

$55.75 - $74/hr

Our customers depend on our products to run their critical infrastructure of network switches ... As a Site Reliability Engineer, you will be focused on supporting a specific, highly available, and ...

Kastle Systems

Site Reliability Engineer II

Detroit, MI

$56.50 - $75/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

Our Next Energy

Engineer - Warranty and Reliability

Novi, MI · On-site

$96K - $121K/yr

Ensure timely containment of field issues to minimize customer impact * Support Engineering Change Orders (ECOs) and process improvements Reliability Engineering & Continuous Improvement * Translate ...

Sight Machine

Staff Site Reliability Engineer

Ann Arbor, MI · On-site +1

$55.75 - $74/hr

This enables the creation and operation of customer instances in our ecosystem in a standardized ... You'll operate at the intersection of classic SRE discipline which include IaC, CI/CD ...

New

FastTek

Platform Engineer

Dearborn, MI

... E practices. What you'll do * Design and build internal and customer-facing APIs and services that are secure, reliable, and well-documented. * Create developer tools and platform services that ...

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Customer Reliability Engineer information

See Detroit, MI salary details

$60.4K

$116.8K

$139.6K

How much do customer reliability engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer reliability engineer in Detroit, MI is $116,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $127,700.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Detroit, MI?

For Customer Reliability Engineer jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Detroit, MI look for?

The top searched job categories for Customer Reliability Engineer jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Customer Reliability Engineer jobs?

Cities near Detroit, MI with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Reliability Engineer- Design for Reliability

Koch Industries

Rochester Hills, MI • On-site

$94K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Koch Industries rating

8.0

Company rating: 8.0 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

138th of 543 rated manufacturers

Job description

Reliability Engineer
Molex is seeking a motivated and organized Reliability Engineer with reliability analysis background to join the Design for Reliability (DfR) team. Reliability Engineer's main responsibility would be working with customers and building test and validation plans. In addition, work with design engineers and design accelerated stress tests, to evaluate product reliability based on physics-of-failure (PoF) from simulations and providing design feedback to meet reliability goals.
In this role you will
  • Develop and execute reliability test plans to validate product designs, including accelerated life testing, environmental stress testing, and other relevant tests to ensure that products meet or exceed customer requirements for reliability and durability.
  • Align reliability tests with customer requirements & Expectations.
    • Interface with Molex Customers & internal stake holders regarding testing requirements.
    • Engage with customer specification evolution and support proposed deviations.
    • Creation of strong relationship with Customer Reliability Engineers to share and build appropriate reliability test methods and associated validity criteria.
  • Conduct reliability analysis, perform risk assessments to identify potential failure modes and recommend mitigation strategies using techniques such as:
    • Reliability modeling and prediction to assess expected field performance
    • FIT/MTTF/MTBF analysis
    • Stress vs strength analysis
    • Degradation analysis
    • Assess product lifetime using analysis such as Weibull analysis
    • Physics of Failure to determine and eliminate root cause of issues
  • Work collaboratively with cross-functional teams, including design, manufacturing, and quality, to identify, troubleshoot, and resolve reliability issues.
  • Develop and maintain reliability models, including Weibull and exponential distribution, to predict product reliability and estimate product life.
  • Develop and implement reliability improvement initiatives, including statistical process control, root cause analysis, and corrective and preventive actions.

• Analyze test results, identify trends and patterns, and generate reports to communicate findings to relevant stakeholders.
  • Develop and maintain reliability reports and documentation, including failure analysis reports, reliability predictions, and test results.

Preferred Qualifications
  • Bachelor's degree in: Mechanical, Electronics, Electrical or Systems Engineering from an accredited institution.
  • 3+ years of Reliability experience in reliability analysis, reliability prediction methods and accelerated life testing.
  • Knowledge of key standards used in reliability engineering, such as MIL, JEDEC, IPC & IEC

• Experience with reliability testing and data analysis tools, such as Weibull++, Reliasoft, nCode and Minitab.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).

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