Customer Reliability Engineer Jobs in Detroit, MI

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
This position is hybrid (onsite four days per week) for candidates who are in commuting distance to a Ford hub location or remote for non-local candidates. 
Visa sponsorship is NOT available for this position.
The Customer Identity Platform Engineer will contribute to the engineering, development, and 24/7 support of identity and access management highly available solutions for the customer identity platform on Azure AD B2C. The successful candidate will work closely with other Ford teams (business teams, cyber security, applications teams, other technical teams) and our partners to ensure Azure AD B2C is providing the secure, premium customer experience required to deliver the Ford focus areas. This position requires an individual with a continuous improvement mindset who is driven by the pursuit of operational excellence with the fortitude to build technical prowess to navigate the Azure AD B2C ecosystem, networking, security compliance, and software development.

Minimum Requirements

• Bachelor's Degree (or a combination of education and relevant employment)
• 3 to 5 years of experience with:
  • Demonstrated understanding and the application/implementation of IAM principles, multi-factor authentication, and conditional access.
  • Working collaboratively to identify and solve problems with a globally dispersed and diverse team.
  • Designing, engineering, developing, deploying, and supporting features for a large, complex enterprise organization.
  • Demonstrated strong problem-solving skills.
  • Demonstrated ability to explain complex technical concepts to a variety of audiences (e.g., team members, business partners, senior management)
  • Demonstrated strong verbal, interpersonal, and written skills with the ability to work directly with business owners and application teams for gathering information and troubleshooting.
  • Demonstrated ability to work under pressure, meet strict deadlines, challenge the status quo, and manage ambiguity. 
• 1 to 2 years of experience with:
  • Dedication to delivering a secure, always-on customer identity platform.
  • Demonstrated understanding of Azure AD B2C
  • Understanding of Application Insights, Log Analytics, Azure App Services, Azure API Management.
  • Demonstrated experience with Dev Enablement Tools (e.g., Jira, GitHub, Postman, etc.).
  • Demonstrated experience with PowerShell.
• Ability to support 24/7 coverage (rotational on-call support).

Preferred requirements:

• 3-5 years of experience managing Azure AD B2C, including writing and managing custom policies
• 2-5 years of experience with PowerShell, C#, .NET Core, or other relevant languages. 
• Experience designing, engineering, developing, deploying, and supporting features for a large, complex enterprise organization.
• Understanding of Site Reliability Engineering (SRE) principles.
• Industry recognized certifications a plus (e.g., AZ-900: Azure Fundamentals, Certified Information Systems Security Professional (CISSP)).

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP2

This position is a range of salary grades GSR7-8 .

Visa sponsorship is NOT available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
SOUTHEAST MI RESIDENTS: This role is posted as remote unless you reside within 50 miles of Dearborn, MI-in which case we request on-site presence up to 4 days a week. #LI-Remote   #DK01 #LI-AH1
 

• Collaborate with the Technical Anchor to design, engineer, develop, deploy, and support new Azure AD B2C software and platform features that adhere to Ford security, architecture, and IAM standards.
• Support delivery of tactical and strategic IAM solutions, including analysis, design, and implementation to improve security posture.

• Contribute to the development and implementation of IAM strategies and roadmap.

• Develop and maintain metric dashboards and monitoring/alerting systems.
• Provide day-to-day operations of requests, incidents, and problems.
• Create and maintain technical documentation for team and integrating applications (e.g., architecture diagrams, API documentation, coding standards, operational processes, procedures, configurations, application onboarding tips, etc.)

• Use modern software development Agile methodologies to deliver high-quality software on time and on budget.

• Use modern software delivery pipelines to automate the deployment and testing of software and platform features.

• Maintain and update Ford custom policies using the Identity Experience Framework.

• Maintain and update UI (visual presentation of user journeys) in accordance with the Ford UI Design Team provided specifications.

• Write clean, efficient, and maintainable code in C#, .NET Core, or other relevant languages that can integrate with Azure Graph APIs.