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Customer Reliability Engineer Jobs in Ohio (NOW HIRING)

Atlas Roofing Corporation

Reliability Engineer

Franklin, OH · On-site

$94K - $118K/yr

It's amazing how our customer-first philosophy has grown on our clients. Atlas protects because WE ... The Reliability Engineer is responsible for improving the reliability, availability, and ...

Walor North America

Reliability Engineer

Columbus, OH · On-site

$99K - $124K/yr

Reliability Engineer Walor North America is looking for a Reliability Engineer to join its ... customers. Diversity in the workplace allows our employees to embrace new experiences through ...

Heraeus Medical LLC

Reliability Engineer

Vandalia, OH · On-site

$96K - $121K/yr

Reliability Engineer Heraeus Epurio Location Dayton - Ohio Permanent Full Time Summary The ... Quality assurance and support quality engineering with customer compliance and corrective actions.

Heraeus

Reliability Engineer

Vandalia, OH · On-site

$96K - $121K/yr

Reliability Engineer Heraeus Epurio Location Dayton - Ohio Permanent Full Time Summary The ... Quality assurance and support quality engineering with customer compliance and corrective actions.

C&W Services

Reliability Engineer

North Randall, OH · On-site

$99K - $125K/yr

Job Title Reliability Engineer Summary Reliability, Maintenance, and Engineering (RME) is hiring ... At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric ...

SunSource

Reliability Engineer

Troy, OH · On-site

$94K - $118K/yr

The Reliability Engineer will have hands on responsibility to act as the on-site primary liaison ... Helping our customer find solutions to everyday problems by assisting maintenance with proper ...

C&W Services

Reliability Engineer

West Jefferson, OH

$102K - $128K/yr

Job Title Reliability Engineer Summary Reliability, Maintenance, and Engineering (RME) is hiring ... At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric ...

Illuminate USA

Reliability Engineer

Pataskala, OH · On-site

$98K - $124K/yr

Interface with Customer Quality Engineering and stakeholders to communicate laboratory test results ... Familiarity with reliability or statistical analysis software (e.g., JMP, Minitab, Reliasoft ...

Illuminateusa

Reliability Engineer

Pataskala, OH · On-site

$98K - $124K/yr

Interface with Customer Quality Engineering and stakeholders to communicate laboratory test results ... Familiarity with reliability or statistical analysis software (e.g., JMP, Minitab, Reliasoft ...

pca

Reliability Engineer - Electrical

Massillon, OH · On-site

$92K - $116K/yr

... and external customers. * Candidate must be proficient with Microsoft Office applications to ... The Reliability Engineer must take ownership of his/her work. The ability to listen, learn from ...

PNC Bank

Site Reliability Engineer

Strongsville, OH · On-site

$52.50 - $70/hr

We are all united in delivering the best experience for our customers. We work together each day to ... As a Site Reliability Engineer within PNC's Technology organization, you can be based in Pittsburgh ...

giftHEALTH Inc

Lead Site Reliability Engineer

Columbus, OH · On-site

$123K - $154K/yr

We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary Reporting to the Director of Engineering, the Lead Site Reliability ...

Huntington

Site Reliability Engineer (SRE) - II

Columbus, OH · On-site +1

$70K - $85K/yr

Champion best practices across the SRE and support teams. Basic Qualifications: * Bachelor's degree ... Strong interpersonal skills and a customer-focused mindset. Exempt Status: (Yes = not eligible for ...

Huntington

Site Reliability Engineer (SRE) - II

Columbus, OH · On-site +1

$53.50 - $71.25/hr

We're looking for a Site Reliability Engineer (SRE) Level II who brings not only technical ... Strong interpersonal skills and a customer-focused mindset Exempt Status: (Yes = not eligible for ...

J.P. Morgan

Lead Site Reliability Engineer

Columbus, OH

$55 - $73.25/hr

Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers * Supports the adoption of site reliability engineering best ...

JP Morgan Chase

Lead Site Reliability Engineer

Columbus, OH · On-site

$53.75 - $71.25/hr

Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers * Supports the adoption of site reliability engineering best ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Ohio

Customer Reliability Engineer information

See Ohio salary details

$58K

$112.2K

$134K

How much do customer reliability engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer reliability engineer in Ohio is $112,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,400.00 and $122,600.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Ohio? For Customer Reliability Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Ohio look for? The top searched job categories for Customer Reliability Engineer jobs in Ohio are:
What cities in Ohio are hiring for Customer Reliability Engineer jobs? Cities in Ohio with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Reliability Engineer

Atlas Roofing Corporation

Franklin, OH • On-site

$94K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Atlas Roofing Corporation rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Atlas Roofing Corporation, a privately owned company, established in 1982, is an international and multi-divisional manufacturer of roofing, sheathing, facer, and insulation product solutions.
From a single asphalt shingle manufacturing facility in 1982, Atlas has grown to 36 facilities in North America providing worldwide product distribution. Today, products from the company's four major divisions, Polyiso Roof & Wall Insulation, Shingle & Underlayment, Molded Products, and Web Technologies, are manufactured in state-of-the-art facilities and shipped from our network of manufacturing plants and distribution facilities in the United States, Canada, and Mexico. It's amazing how our customer-first philosophy has grown on our clients.
Atlas protects because WE Care! Live, Work, Play!
Atlas Roofing Shingles, Underlayments & Ventilation division is seeking a Reliability Engineer for the Franklin, OH & Clinton, IA plants/facilities. Based in Franklin, OH with travel up to 50% to Clinton, IA.
The Reliability Engineer is responsible for improving the reliability, availability, and maintainability of equipment and systems within the Franklin, OH and Clinton, IA plants via the ARMOR program. ARMOR (Atlas Reliability and Maintenance for Operational Rewards) includes the following: FMEAs/RCAs facilitation/implementation, the CMMS system for PMs and work orders, Predictive maintenance tools, and the overall maintenance workflow management system. This role involves analyzing performance data, identifying trends and failure modes, and implementing solutions to increase efficiency and reduce downtime. The Reliability Engineer works closely with maintenance, operations, and engineering teams to ensure asset reliability and performance.
Reliability Engineer Primary Responsibilities
  • Sustain and drive forward the reliability strategies and programs to improve asset performance.
  • Analyze equipment failures, teach, lead, and perform root cause analysis (RCA), and recommend corrective actions.
  • Teach, lead and perform failure mode and effects analysis (FMEA) and risk assessments.
  • Assist and lead Plants in establishing preventive and predictive maintenance plans.
  • Track key performance indicators (KPIs) such as PM completion rate and compliance, planned maintenance percentage, MTBF (Mean Time Between Failures) and MTTR (Mean Time to Repair).
  • Collaborate with maintenance and operations to optimize maintenance best practices.
  • Support the development of asset life cycle management and spare parts strategies.
  • Use data analysis tools and reliability software to model performance and predict failures.
  • Ensure compliance with safety, environmental, and quality standards.
  • Develop, implement and improve training programs for Maintenance, Reliability, and Operations in the areas of asset care and reliability best practices.
  • Coach and lead the Plants in the development of Operations TPM processes and procedures.
  • Support development and proper use of (CMMS) software.
  • Train personnel on reliability engineering tools and best practices.

Reliability Engineer Qualifications & Experience
  • Knowledge of reliability tools such as FMEA, RCA, RCM, Weibull Analysis.
  • Experience with CMMS (Computerized Maintenance Management Systems) such as eMaint, SAP or Maximo.
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork abilities.
  • Experience with change management an dnew process deployment
  • Certification in reliability (CRE, CMRP) is a plus.

Reliability Engineer Knowledge, Skills and Abilities
  • Experience working in a continuous line production facility.
  • Knowledge of Six Sigma or Lean methodologies.
  • Familiarity with vibration analysis, thermography, or other condition monitoring tools.
  • Experience with power drive equipment such as, (belts, chains, rollers, fans, motors, pumps, sprockets, bearings, lubrication) with the ability to assist the plants in reliability related issues, processes, and procedures.

Reliability Engineer Education, Licenses & Certifications
  • Bachelor's degree in mechanical engineering, or related field.
  • 3+ years of experience in a reliability or maintenance engineering role within a manufacturing facility.

Total Compensation
  • Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies please.
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