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Customer Reliability Engineer Jobs in Ohio (NOW HIRING)

Reliability Engineer

Franklin, OH · On-site

$94K - $118K/yr

It's amazing how our customer-first philosophy has grown on our clients. Atlas protects because WE ... The Reliability Engineer is responsible for improving the reliability, availability, and ...

Reliability Engineer

Vandalia, OH · On-site

$96K - $121K/yr

Reliability Engineer Heraeus Epurio Location Dayton - Ohio Permanent Full Time Summary The ... Quality assurance and support quality engineering with customer compliance and corrective actions.

Reliability Engineer

Dayton, OH · On-site

$80 - $100/hr

Reliability Engineer Heraeus Epurio Location Dayton - Ohio Permanent Full Time Summary The ... Quality assurance and support quality engineering with customer compliance and corrective actions.

Reliability Engineer

Vandalia, OH

$96K - $121K/yr

Reliability Engineer Heraeus Epurio Location Dayton - Ohio Permanent Full Time Summary The ... Quality assurance and support quality engineering with customer compliance and corrective actions.

Reliability Engineer

Cincinnati, OH · On-site

$80 - $110/hr

The Reliability Engineer collaborates with operations and maintenance teams to assess asset health ... Customer‑focused mindset, committed to meeting internal customer expectations and resolving ...

Reliability Engineer

West Jefferson, OH

$102K - $128K/yr

Job Title Reliability Engineer Summary Reliability, Maintenance, and Engineering (RME) is hiring ... At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric ...

Reliability Engineer

North Randall, OH

$99K - $125K/yr

Job Title Reliability Engineer Summary Reliability, Maintenance, and Engineering (RME) is hiring ... At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric ...

Reliability Engineer

Cincinnati, OH · On-site

$98K - $123K/yr

Together, with our customers, we deliver food innovations, craft inspired fragrances and develop ... As a Senior Reliability Engineer you will apply technical knowledge to deliver continuous ...

Reliability Engineer

Cleveland, OH · On-site

$85K - $90K/yr

A Plant Reliability Engineer is responsible for ensuring the continuous, efficient, and safe ... When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered.

A Plant Reliability Engineer is responsible for ensuring the continuous, efficient, and safe ... When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered.

Reliability Engineer

Pataskala, OH · On-site

$98K - $124K/yr

Interface with Customer Quality Engineering and stakeholders to communicate laboratory test results ... Familiarity with reliability or statistical analysis software (e.g., JMP, Minitab, Reliasoft ...

Reliability Engineer

Pataskala, OH · On-site

$98K - $124K/yr

Interface with Customer Quality Engineering and stakeholders to communicate laboratory test results ... Familiarity with reliability or statistical analysis software (e.g., JMP, Minitab, Reliasoft ...

Reliability Engineer

Pataskala, OH · On-site

$85 - $110/hr

## Reliability EngineerApplylocations: OH - Pataskalatime type: Full timeposted on: Posted 3 Days ... Interface with Customer Quality Engineering and stakeholders to communicate laboratory test results ...

Lead Site Reliability Engineer

Columbus, OH · On-site

$55 - $73.25/hr

We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary Reporting to the Director of Engineering, the Lead Site Reliability ...

The **Site Reliability Engineer** is responsible for technical support of various complex ... Manage customer-impacting incidents, technical escalations, vendor engagements, and business ...

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Showing results 1-20

Customer Reliability Engineer information

See Ohio salary details

$58K

$112.2K

$134K

How much do customer reliability engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer reliability engineer in Ohio is $112,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,400.00 and $122,600.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What job categories do people searching Customer Reliability Engineer jobs in Ohio look for?

The top searched job categories for Customer Reliability Engineer jobs in Ohio are:

What cities in Ohio are hiring for Customer Reliability Engineer jobs?

Cities in Ohio with the most Customer Reliability Engineer job openings:

$94K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago


Atlas Roofing Corporation rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Atlas Roofing Corporation, a privately owned company, established in 1982, is an international and multi-divisional manufacturer of roofing, sheathing, facer, and insulation product solutions.

From a single asphalt shingle manufacturing facility in 1982, Atlas has grown to 36 facilities in North America providing worldwide product distribution. Today, products from the company's four major divisions, Polyiso Roof & Wall Insulation, Shingle & Underlayment, Molded Products, and Web Technologies, are manufactured in state-of-the-art facilities and shipped from our network of manufacturing plants and distribution facilities in the United States, Canada, and Mexico. It's amazing how our customer-first philosophy has grown on our clients.

Atlas protects because WE Care! Live, Work, Play!

Atlas Roofing Shingles, Underlayments & Ventilation division is seeking a Reliability Engineer for the Franklin, OH & Clinton, IA plants/facilities. Based in Franklin, OH with travel up to 50% to Clinton, IA.

The Reliability Engineer is responsible for improving the reliability, availability, and maintainability of equipment and systems within the Franklin, OH and Clinton, IA plants via the ARMOR program. ARMOR (Atlas Reliability and Maintenance for Operational Rewards) includes the following: FMEAs/RCAs facilitation/implementation, the CMMS system for PMs and work orders, Predictive maintenance tools, and the overall maintenance workflow management system. This role involves analyzing performance data, identifying trends and failure modes, and implementing solutions to increase efficiency and reduce downtime. The Reliability Engineer works closely with maintenance, operations, and engineering teams to ensure asset reliability and performance.

Reliability Engineer Primary Responsibilities

  • Sustain and drive forward the reliability strategies and programs to improve asset performance.
  • Analyze equipment failures, teach, lead, and perform root cause analysis (RCA), and recommend corrective actions.
  • Teach, lead and perform failure mode and effects analysis (FMEA) and risk assessments.
  • Assist and lead Plants in establishing preventive and predictive maintenance plans.
  • Track key performance indicators (KPIs) such as PM completion rate and compliance, planned maintenance percentage, MTBF (Mean Time Between Failures) and MTTR (Mean Time to Repair).
  • Collaborate with maintenance and operations to optimize maintenance best practices.
  • Support the development of asset life cycle management and spare parts strategies.
  • Use data analysis tools and reliability software to model performance and predict failures.
  • Ensure compliance with safety, environmental, and quality standards.
  • Develop, implement and improve training programs for Maintenance, Reliability, and Operations in the areas of asset care and reliability best practices.
  • Coach and lead the Plants in the development of Operations TPM processes and procedures.
  • Support development and proper use of (CMMS) software.
  • Train personnel on reliability engineering tools and best practices.

Reliability Engineer Qualifications & Experience

  • Knowledge of reliability tools such as FMEA, RCA, RCM, Weibull Analysis.
  • Experience with CMMS (Computerized Maintenance Management Systems) such as eMaint, SAP or Maximo.
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork abilities.
  • Experience with change management an dnew process deployment
  • Certification in reliability (CRE, CMRP) is a plus.

Reliability Engineer Knowledge, Skills and Abilities

  • Experience working in a continuous line production facility.
  • Knowledge of Six Sigma or Lean methodologies.
  • Familiarity with vibration analysis, thermography, or other condition monitoring tools.
  • Experience with power drive equipment such as, (belts, chains, rollers, fans, motors, pumps, sprockets, bearings, lubrication) with the ability to assist the plants in reliability related issues, processes, and procedures.

Reliability Engineer Education, Licenses & Certifications

  • Bachelor's degree in mechanical engineering, or related field.
  • 3+ years of experience in a reliability or maintenance engineering role within a manufacturing facility.

Total Compensation

  • Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.

No calls or agencies please.

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