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Customer Reliability Engineer Jobs in Ohio (NOW HIRING)

JP Morgan Chase

Lead Site Reliability Engineer

Columbus, OH · On-site

$53.75 - $71.25/hr

As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Technology Team, you ... your customers * Uses enterprise-authorized AI capabilities within the work environment to ...

Kastle Systems

Site Reliability Engineer II

Plain City, OH · On-site

$56.25 - $74.75/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

Rogue Fitness

DevOps Site Reliability Engineer

Columbus, OH · On-site

$55 - $73.25/hr

... , you will be responsible for designing, implementing, and maintaining our application ... our users and customers. In this role, you will be directly supporting cutting-edge software ...

Essilor

Mechanical/Reliability Engineer

Groveport, OH · On-site

$83K - $111K/yr

Develops action plans that comply with internal/external customer demands for reliable processes ... Experience and/or Certification in Reliability Engineering This posting is for an existing vacancy ...

Mimecast

Site Reliability Engineer II

Columbus, OH

$55 - $73.25/hr

Site Reliability Engineer II Relentless protection. Resilient world. Mimecast was born in 2003 with ... Each day, we take on cyber disruption for our tens of thousands of customers around the globe ...

Mimecast

Site Reliability Engineer II

Columbus, OH · On-site

$55 - $73.25/hr

Site Reliability Engineer II Relentless protection. Resilient world. Mimecast was born in 2003 with ... Each day, we take on cyber disruption for our tens of thousands of customers around the globe ...

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Customer Reliability Engineer information

See Ohio salary details

$58K

$112.2K

$134K

How much do customer reliability engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer reliability engineer in Ohio is $112,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,400.00 and $122,600.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Ohio? For Customer Reliability Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Ohio look for? The top searched job categories for Customer Reliability Engineer jobs in Ohio are:
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Customer Reliability Engineer jobs near you

Lead Site Reliability Engineer

JP Morgan Chase

Columbus, OH • On-site

$53.75 - $71.25/hr

Full-time

Medical, Retirement

Re-posted 15 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 492 frontline employees who took The Breakroom Quiz

73rd of 170 rated banks

Job description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. 
As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate Technology Team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. 

Job Responsibilities
  • Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
  • Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
  • Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
  • Serves as the main point of contact during major incidents for your application and has the skills to identify and solve the issue quickly to avoid financial loss to the business
  • Offers a high level of technical expertise within one or more technical domains and provides advice and mentorship to other engineers

  • Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls. 

    Required qualifications, capabilities, and skills
  •  Formal training or certification on site reliability engineering concepts and 5+ years applied experience 
  • Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
  • Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
  • Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
  • Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection
  • Proficient with continuous integration and continuous delivery practices and tooling
  • Proficient with container and container orchestration
  • Experience with troubleshooting common networking technologies and issues

  • Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines, and actively self-educates to evaluate and recommend suitable new technologies 
     


     


JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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