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Customer Reliability Engineer Jobs in Ohio (NOW HIRING)

Senior Site Reliability Engineer About Mimecast Relentless protection. Resilient world. Mimecast ... Each day, we take on cyber disruption for our tens of thousands of customers around the globe ...

Senior Site Reliability Engineer

Columbus, OH · On-site

$55 - $73.25/hr

Senior Site Reliability Engineer About Mimecast Relentless protection. Resilient world. Mimecast ... Each day, we take on cyber disruption for our tens of thousands of customers around the globe ...

Site Reliability Engineer II

Columbus, OH

$55 - $73.25/hr

Site Reliability Engineer II Relentless protection. Resilient world. Mimecast was born in 2003 with ... Each day, we take on cyber disruption for our tens of thousands of customers around the globe ...

Site Reliability Engineer II

Columbus, OH · On-site

$55 - $73.25/hr

Site Reliability Engineer II Relentless protection. Resilient world. Mimecast was born in 2003 with ... Each day, we take on cyber disruption for our tens of thousands of customers around the globe ...

Being the customer service company in the world. OUR PURPOSE: Creating packaging solutions for life's essentials. Job Requisition #: 033674 Electrical Reliability Engineer (Open) Provide leadership ...

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Customer Reliability Engineer information

See Ohio salary details

$58K

$112.2K

$134K

How much do customer reliability engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for customer reliability engineer in Ohio is $112,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,400.00 and $122,600.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What job categories do people searching Customer Reliability Engineer jobs in Ohio look for? The top searched job categories for Customer Reliability Engineer jobs in Ohio are:
What cities in Ohio are hiring for Customer Reliability Engineer jobs? Cities in Ohio with the most Customer Reliability Engineer job openings:

Reliability Engineer - Industrial Maintenance

ATS - Industrial Maintenance

Findlay, OH • On-site

$88K - $113K/yr

Other

Posted 10 days ago


Job description

Principal Duties / Responsibilities:

  • Promotes and adheres to the ATS safety culture.

  • Ensures compliance with regulatory requirements and ATS policies and procedures.

  • Partners with internal/external customer for engineered solutions to improve reliability and throughput.

  • Identifies opportunities for Capital Expenditures for equipment replacement with supervision (develops and communicates ROI).

  • Champions operating systems, critical elements, and best practices to enable a precision reliability culture.

  • Knowledgeable application of common precision tools and practices.

  • Fully understands reliability centered maintenance and deliverables (equipment specific maintenance plan -ESMP).

  • Actively collaborates with maintenance team on the use of predictive, preventative, and precision maintenance technologies and strategies designed to identify or control risks prior to failure and ensure optimum maintenance execution.

  • Understands and performs failure mode & effects analysis.

  • Advanced understanding of Work Execution Management (WEM) to train and mentor on gaps & improvements identified through reliability strategy session performance.

  • Performs, trains, and coaches ATS Root Cause, Bad Actor, and Fault Tree Analysis.

  • Collaborates with leadership on alignment of ATS/Customer KPIs.

**Knowledge, Skills, Abilities (KSAs), & Competencies: **

**Essential KSAs: **

  • Bachelor’s degree in engineering (ABET accredited) or equivalent experience (ex. heavy industrial maintenance, reliability, or operations experience).

  • Minimum of five years of reliability experience.

  • Demonstrates ability to perform full array of reliability tool sets.

  • Experience in Performance of RCA.

  • Experience & Performance with RCM & FMEA.

  • Master Level Proficiency in Predictive Technology.

  • Vibration I Certification.

  • Infrared I Certification.

  • Machine Health Monitoring Strong Proficiency.

  • Coaching & Experience with Work Execution Management.

  • Strong technical understanding of electrical or mechanical components, tools, and designs.

  • Ability to complete a failure mode effects analysis, cause and effect diagrams, root cause failure analysis, life-cycle costing, and risk analysis.

  • Ability to research and apply new equipment technology / trends.

  • Robust problem solving, mathematical, analytical, and decision-making skills.

  • Proficiency with computers, maintenance systems, and applications, including Microsoft Office.

  • Strong verbal communication, facilitation, and presentation skills.

  • Strong reporting and technical writing capability.

  • Ability to build and maintain positive, professional relationships.

  • Demonstrated Leadership skills and experience collaborating with cross functional teams.

Desirable KSAs

  • Desire to develop into a leadership role
  • Experience with data trend analysis, vibration analysis, motor current analysis, oil analysis, lubrication and hydraulic testing, laser alignment, nondestructive testing, infrared thermography, ultrasound technology, acoustic reliability technology, Weibull analysis, and Six Sigma or Lean Manufacturing methodologies
  • Knowledge of various government regulations such as, Current Good Manufacturing Practice (cGMP), National Electrical Testing Association (NETA), Environmental Protection Agency (EPA), and Occupational Safety and Health Administration (OSHA)
  • Ultrasound I Certification
  • Maintenance Lubrication Analyst I Certification
  • CMRP/ARP/CRP/CRL Certification
  • Green Belt certification
  • STS certification

**Competencies: **

  • Drive & Motivation
  • Interpersonal Skills
  • Task Management
  • Strategic Skills
  • Customer Focus
  • Self-awareness
  • Management & Leadership

**Physical Demands and Working Conditions: **

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

You should be proficient in:

  • Industrial and Manufacturing Engineering
  • 5 Why (Root Cause Analysis Method)
  • Root Cause Analysis