Customer Reliability Engineer Jobs in Akron, OH (NOW HIRING)

Job Title

Job Description Summary

Job Description

Reliability, Maintenance, and Engineering (RME) is hiring for Reliability Program Managers!

At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.

The Reliability and Maintenance Engineering team plays a vital role in our operational success in the distribution aspect of the business.  Being able to identify risk of equipment failure and eliminate the presence of that risk is what our organization strives for.  Seeking a proactive reliability program management and leadership role for fulfillment center operations, focusing on maximizing life, reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, robotics, print and apply systems, and SCADA devices and programs

DUTIES AND RESPONSIBILITIES

• Coordinate and plan work activities for the inventory control and maintenance planning technicians to accomplish goals and objectives of North America Customer Fulfillment teams
• Act as first level escalation support for the inventory control and maintenance planning technicians during and after business hours ensuring spares and computerized maintenance system support is available.
• Work closely with FC Operations, Operations Engineering, FC Start up Team, RME Reliability Team, Central Planning, ACES team, and Safety in supporting building systems optimization, maintenance and project implementation
• Monitor equipment reliability metrics and partner with the operations team to prioritize work and improvements.
• Lead the Root Cause Analysis and Permanent Corrective Action activities at the site.
• Identify opportunities to increase equipment reliability and uptime, reduce costs and associated work.
• Make full use of condition-based and predictive maintenance tools to avoid unplanned repair work.
• Assist with skill assessments for the Technical positions within NACF Maintenance teams
• Handle flexible work load which may come from management or FC operations
• Participate in reliability conference calls and coordinate with reliability central team to complete all tasks required
• Serve as the primary conduit for both upward and downward communication with the Central Reliability Team to both feed up information and data to help drive local and network change while also disseminating and driving reliability efforts and programs downward to local your teams
• Drive and promote safety culture within the site including subcontractors, suppliers and visitors
• Provide engineering guidance to Technicians as needed to ensure maintenance goals are aligned with site operation’s needs.
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
• Support the Maintenance Manager in the implementation of short and long-term projects for the site as requested 
• Develop a strong collaborative team-based environment.
• Perform regular deep dives/data analysis to understand key focus areas for improvement across facility
• Deploy, manage, and improve predictive maintenance program, including Thermography, Vibration, and Ultrasound technologies
• Create, deploy, and share best practices at facility and share with other sites
• Lead continuous improvement events and generate cost savings that exceed site performance goals

BASIC QUALIFICATIONS

• Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering or other related engineering OR 2+ years of experience.
• 5+ years of experience as a Reliability Program Manager or equivalent
• 5+ years of experience with team management, budget responsibilities, supplier management, problem-solving, and client/ customer relations
• Experience required using CMMS systems and reporting
• Experience with computers, including MS Excel, Word and Office
• Relevant training in MHE, Controls Systems, PIT as well as general building operations

• Experience in project management
• Experience with leading and delivering technical training
• Understanding of Lean Manufacturing tools such as:
  • 5S
  • 5Y
  • FMEA
  • PDCA
  • Value Stream Mapping
  • DMAIC
  • Run Charts
  • Pareto Analysis

PREFERRED QUALIFICATIONS

• Strong communication and presentation/facilitation skills
• Strong analytical skills to deep dive into data 
• Ability to turn complex compliance requirements into scalable processes
• Strong organizational skills
• Ability to align, motivate and lead a team including creating accountability
• Prefer experience managing teams in an industrial environment containing conveyance, process control and powered trucks.
• Demonstrated communication skills written and verbal, including negotiation and conflict resolution
• Ability to lead others in a technical role and interact with all levels of management.
• Reasoning, analytical and problem-solving skills.
• Ability to train others with lesser skills
• Ability to interpret and understand policies and procedures and relate them to others.
• Field service engineering experience
• Experience supporting a wide range of different conveyors and sortation systems 
• Ability to develop and maintain a partnership and communicate effectively, both in writing and verbally with Safety, Operations, Engineering, Sr. Management, peers, contractors and vendors
• Ability to multitask and prioritize many different projects
• Six Sigma certification from accredited program
• Root Cause Analysis formal training and facilitation experience
• PMP certification
• Electrical and electronic principles
• Blueprint and electrical schematic reading
• Experience in usage of CMMS programs in support of RCA projects
• Preventive maintenance procedures
• Industrial electrical
• Industrial controls
• Industrial electronics & robotics

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.