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Customer Reliability Engineer Jobs in Boulder, CO

Agilent

Reliability Engineer

Frederick, CO · On-site

Agilent enables customers to gain the answers and insights they seek -- so they can do what they do ... The Reliability Engineer supports equipment, utilities, and manufacturing systems within Agilent ...

Agilent

Reliability Engineer

Frederick, CO

$103K - $161K/yr

Agilent enables customers to gain the answers and insights they seek -- so they can do what they do ... The Reliability Engineer supports equipment, utilities, and manufacturing systems within Agilent ...

RingCentral, Inc.

Site Reliability Engineer

Denver, CO · On-site

$250/day

At RingCentral , we believe the best customer experiences happen when humans and AI work together ... As a SRE, you will be responsible for maintaining and improving uptime and availability across ...

RINGCENTRAL

Site Reliability Engineer

Denver, CO

$250/day

At RingCentral , we believe the best customer experiences happen when humans and AI work together ... As a SRE, you will be responsible for maintaining and improving uptime and availability across ...

RingCentral, Inc.

Site Reliability Engineer

Denver, CO · On-site

$250/day

At RingCentral , we believe the best customer experiences happen when humans and AI work together ... As a SRE, you will be responsible for maintaining and improving uptime and availability across ...

DAT

Staff Site Reliability Engineer

Denver, CO · On-site

$58.75 - $78/hr

Advise engineering teams on best practices for measuring reliability and uptime. * Assist and ... Continually seek feedback from our customers on how we can improve. * Migrate legacy systems to ...

Trimble

Site Reliability Engineer

Westminster, CO · On-site

$105K - $145K/yr

Whether it's helping customers build and maintain infrastructure, design and construct buildings ... Essential Skills & Experience * 3+ years of professional experience in SRE, DevOps, or Cloud ...

Tract Capital

Senior Reliability Engineer

Denver, CO · On-site

Define availability targets and performance assumptions; align with customer requirements and Fleet ... reliability engineering, availability analysis, quality processes and/or asset performance ...

Vertafore

Sr. Site Reliability Engineer

Denver, CO · Hybrid

$58.75 - $78/hr

Reliability is a core engineering responsibility, requiring strong software engineering skills and autonomous operation across AWS, hybrid data centers, and customer-hosted environments. Roles and ...

Vertafore

Sr. Site Reliability Engineer

Denver, CO · Hybrid

$58.75 - $78/hr

Reliability is a core engineering responsibility, requiring strong software engineering skills and autonomous operation across AWS, hybrid data centers, and customer-hosted environments. Roles and ...

Trimble, Inc.

Site Reliability Engineer

Westminster, CO · On-site

$57.50 - $76.50/hr

Whether it's helping customers build and maintain infrastructure, design and construct buildings ... Specialized SRE observability experience with New Relic or DataDog. * Familiarity with ...

Trimble

Site Reliability Engineer

Westminster, CO · On-site

$57.50 - $76.50/hr

Whether it's helping customers build and maintain infrastructure, design and construct buildings ... Specialized SRE observability experience with New Relic or DataDog. * Familiarity with ...

CoorsTek, Inc.

Software Site Reliability Engineer

Golden, CO · On-site

$58.75 - $78.25/hr

We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing. Job Title Software Site Reliability Engineer As the Site Reliability Engineer, you ...

Vertafore

Sr. Site Reliability Engineer

Denver, CO · On-site

$58.75 - $78/hr

Reliability is a core engineering responsibility, requiring strong software engineering skills and ... Design and operate production observability aligned to service health and customer impact. * Lead ...

Vertafore

Sr. Site Reliability Engineer

Denver, CO · On-site

$58.75 - $78/hr

Reliability is a core engineering responsibility, requiring strong software engineering skills and ... Design and operate production observability aligned to service health and customer impact. * Lead ...

CoorsTek

Software Site Reliability Engineer

Golden, CO · On-site

$58.75 - $78.25/hr

We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing. Job Title Software Site Reliability Engineer As the Site Reliability Engineer, you ...

Coorstek

Software Site Reliability Engineer

Golden, CO · On-site

$58.75 - $78.25/hr

We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing. Job Title Software Site Reliability Engineer As the Site Reliability Engineer, you ...

Vertafore

Sr. Site Reliability Engineer

Denver, CO · Hybrid

$58.75 - $78/hr

Reliability is a core engineering responsibility, requiring strong software engineering skills and ... Design and operate production observability aligned to service health and customer impact. * Lead ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Boulder, CO

Customer Reliability Engineer information

See Boulder, CO salary details

$63.3K

$122.3K

$146.2K

How much do customer reliability engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer reliability engineer in Boulder, CO is $122,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,300.00 and $133,800.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Boulder, CO?

For Customer Reliability Engineer jobs in Boulder, CO, the most frequently searched job titles are:

What cities near Boulder, CO are hiring for Customer Reliability Engineer jobs?

Cities near Boulder, CO with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Boulder, CO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $122,350 per year, or $58.8 per hour.

Reliability Engineer

Agilent

Frederick, CO • On-site

Full-time

Re-posted 10 days ago

Agilent Technologies rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

88th of 540 rated manufacturers

Job description

Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.
Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
The Reliability Engineer supports equipment, utilities, and manufacturing systems within Agilent's pharmaceutical API manufacturing sites. This role executes and advances equipment reliability strategies, conducts failure analysis, drives preventive and predictive maintenance programs, and develops asset lifecycle plans to ensure maximum equipment availability and cGMP compliance. Responsibilities include authoring and approving reliability documentation, supporting investigations, developing risk mitigation strategies, and providing technical guidance to cross-functional teams. All duties require strict adherence to cGMP and regulatory expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Develops and maintains reliability programs, including preventive and predictive maintenance strategies for manufacturing and facility equipment.
  • Authors and approves reliability-related documentation, including maintenance plans, equipment lifecycle assessments, and reliability studies.
  • Performs root cause analysis (RCA), statistical analysis, and failure mode and effects analysis (FMEA) to reduce equipment downtime and improve system performance.
  • Supports investigations, deviations, and CAPAs related to equipment failures, maintenance issues, or reliability events.
  • Partners with Engineering, Maintenance, Facilities, Manufacturing, and Quality Assurance to ensure reliability strategies align with site and corporate objectives.
  • Implements data-driven improvements for equipment performance, availability, and maintainability.
  • Identifies and leads continuous improvement initiatives targeting uptime, cost reduction, and asset optimization.
  • Provides subject-matter expertise on reliability engineering methodologies, tools, and industry best practices.
  • Ensures all maintenance and reliability programs comply with cGMP guidelines and applicable regulatory requirements.
  • Supports the introduction of new equipment, including reliability risk assessments, maintenance planning, spare parts strategies, and training.
  • Represents the reliability program during internal and external audits.
  • Develops technical reports, maintenance plans, and documentation aligned with corporate engineering and industry standards.
  • Evaluates issues from diverse perspectives (safety, compliance, process, equipment, and human factors) to implement durable corrective actions.
  • Maintains alignment with internal stakeholders on reliability goals, KPI metrics, and implementation of engineering standards.
  • Assists with risk assessments, equipment criticality assessments, and reliability planning activities for new or existing manufacturing systems.
  • Assists with facility master planning, including asset lifecycle assessments and asset re-capitalization plan.

Qualifications
  • Bachelor's or Master's Degree in Engineering (Mechanical, Chemical, Electrical, Industrial), Science, or related field-or equivalent education and experience.
  • 4+ years practical experience, with at least 3+ years in reliability engineering, maintenance engineering, or related field.
  • Requires in-depth knowledge and experience and the ability to work independently.
  • Ability to perform essential duties satisfactorily and meet quality and safety requirements.
  • Strong ability to analyze and interpret engineering data, technical documents, and scientific publications.
  • Proficient in reliability engineering tools such as RCA, FMEA, Weibull analysis, failure diagnostics, or condition-based monitoring.
  • Strong writing and communication skills, with the ability to convey technical information to cross-functional audiences.
  • Working knowledge of pharmaceutical manufacturing processes, reliability best practices, and quality system requirements.
  • Ability to apply engineering principles to solve complex problems, collect and interpret data, and draw valid conclusions.
  • Experience with maintenance management systems (e.g., CMMS), reliability software, or statistical tools preferred.
  • Ability to manage multiple priorities, meet deadlines, and balance long-term reliability initiatives with immediate operational needs.
  • Knowledge of cGMP guidelines and international regulations related to API or drug product manufacturing.
  • Demonstrated technical competence and ongoing engagement in the field of reliability engineering.

Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least April 17, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $103,200.00 - $161,250.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Manufacturing

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