Customer Reliability Engineer Jobs in Connecticut

Role Summary/Purpose:

The Reliability Engineer - OnePay plays a pivotal technical role within Synchrony Financial to ensure high availability of our applications to enhance and maintain customer experiences for OnePay integrations while providing operational excellence and adherence to program SLAs. This role provides technical expertise and rigor to identify and remediate failures or looming issues which could impact customer experiences. We are looking for a reliable and curious candidate that excels at problem analysis, troubleshooting methods and situational awareness within the context of distributed systems.

This is also a hands-on technologist role requiring exposure to SRE and DevOps technology stacks and strong understanding of application support processes, including monitoring and addressing incidents/alerts across engineering applications and ensuring effective coordination and handoffs with vendors, partners and internal Synchrony teams.

Essential Responsibilities:

• Drive investigations with cross-functional teams to understand failures, analyze production defects, troubleshoot systems, identify root cause, and implement fixes to prevent recurrence.
• Work with peers to enhance observability, including establishing/maintaining dashboards and monitoring capabilities (e.g., Splunk/New Relic and similar tools), and improving alerting and operational readiness.
• Ensure high standards of quality, availability, scalability, performance, and security of internally developed applications.
• Continuously monitor the health and performance of engineering applications, production servers, and key service indicators; provide monitoring/reporting as needed.
• Support release and operational processes, including troubleshooting CI/CD pipeline issues (e.g., Jenkins pipeline) and coordinating releases as needed with partner teams.
• Participate in Agile sprints with cross-functional teams (multiple technologies, personnel, and processes) and contribute to continuous delivery and reliability outcomes.
• Identify opportunities to drive technology innovation, reliability improvements, simplifications, and process improvements.
• Communicate status of technical stacks, incidents, and reliability initiatives to stakeholders and leadership.
• Work closely with a blended team of Synchrony resources and third-party partners/contractors.
• Participate in an on-call rotation to respond to critical production issues.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and a minimum of 3 years of relevant experience in application development, reliability engineering, systems engineering, and/or production application support (or equivalent practical experience) or in lieu of degree, High School/GED and 5+ years of relevant experience.
• Good understanding of the nature of distributed systems and cloud providers.
• Solid understanding of cloud concepts such as containerization, message queues, load balancing, data replication, and HA patterns.
• Understanding of IT application support processes, including incident management, problem resolution, and operational/support metrics used for decision-making.
• Knowledgeable in UNIX Operating System fundamentals.
• Familiar with network programming concepts and protocols.
• Proficiency in DevOps concepts and Site Reliability Engineering (SRE) principles, including automation, monitoring, and reliability best practices.
• Hands-on experience with scripting/automation in at least one language such as Python, Bash, JavaScript, PowerShell, Go, or similar.
• Familiar with one or more configuration automation/tools such as Terraform, Ansible, Puppet, Chef, etc.
• Understanding of the infrastructure of the applications supported.
• Working knowledge of SDLC and Agile methodologies such as Scrum and Kanban.
• Strong communication skills (verbal and written) and ability to interact with multiple audiences including developers, managers, and senior executives.
• Customer-focus mindset; self-driven, detail-oriented; strong organizational and time management skills; operates with limited supervision.
• Well-developed analytical and problem-solving skills.
• Continuously seeking opportunities to enhance products/services through process improvements.
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Strong alignment to DevOps tools and SRE best practices.
• ITIL Foundation and/or SRE/DevOps certifications are nice to have.
• Experience with cloud providers such as AWS, Azure, GCP (including practical exposure to deployment processes such as AWS/PCF where applicable).
• Knowledge of an application or systems language such as Java, Golang, Rust, C++.
• Familiar with toolsets such as Jira, PagerDuty, OpsGenie, Kibana, Grafana, Splunk, and application performance monitoring tools such as New Relic.
• Experience supporting or coordinating CI/CD pipelines (e.g., Jenkins, CloudBees) and release processes.
• BS in Computer Science / Software Engineering, or equivalent.

Grade/Level: 09

The salary range for this position is 85,000.00 - 140,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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