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Customer Reliability Engineer Jobs in Connecticut

Infosys

Principal Site Reliability Engineer

Hartford, CT · On-site

$57.50 - $76.50/hr

... customer delight. Our always-on learning agenda drives their continuous improvement through ... Required Skill and Experience Consulting leader with proven SRE & DevOps Assessment skills ...

New

NBCUniversal

Software Engineer

Stamford, CT · Hybrid

Our impact is rooted in improving the communities where our employees, customers, and audiences ... Working closely with our SRE team to ensure deployed systems are reliable, resilient, scalable, and ...

NBCUniversal

Software Engineer

Stamford, CT · Hybrid

Our impact is rooted in improving the communities where our employees, customers, and audiences ... Working closely with our SRE team to ensure deployed systems are reliable, resilient, scalable, and ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Connecticut

Customer Reliability Engineer information

See Connecticut salary details

$58K

$112.2K

$134.1K

How much do customer reliability engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer reliability engineer in Connecticut is $112,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,500.00 and $122,700.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Connecticut? For Customer Reliability Engineer jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Connecticut look for? The top searched job categories for Customer Reliability Engineer jobs in Connecticut are:
What cities in Connecticut are hiring for Customer Reliability Engineer jobs? Cities in Connecticut with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Sr. Site Reliability Engineer (Hybrid)

Sr. Site Reliability Engineer (Hybrid)

Selective Insurance Company of America

Hartford, CT • On-site

$119K - $163K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

About Us
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview
Note: (For NJ candidates) This role will be located at our future headquarters in Short Hills, N.J. Until the new headquarters is operational, the successful candidate will be offered the ability to work in our Branchville, N.J. location during this interim period.
Selective Insurance is looking for a Site Reliability Engineer (SRE) to lead the design, implementation, and optimization of scalable, resilient, and secure infrastructure systems. This role requires deep expertise in systems engineering, infrastructure automation, and reliability practices, with a strong focus performance optimization.
As a technical leader, the SRE will collaborate closely with architecture and development teams to ensure solutions align with SRE principles and operational excellence. Also drive continuous improvements in system resilience, observability, security, and automation, leveraging advanced data analytics and enhance service delivery and reliability.
The SRE will also serve as a trusted advisor across the organization, offering expert-level consulting in cloud infrastructure, CI/CD pipelines, monitoring, and incident response. A strong understanding of business-critical applications and alignment with organizational goals is essential, along with a commitment to compliance with legal, regulatory, and security standards
Responsibilities
  • Define and measure service reliability through SLIs, SLOs for various application in Selective
  • Leverages logs, traces, and metrics to extract actionable insights, proactively identify system anomalies, and drive continuous improvements in system health, performance, and reliability.
  • Perform capacity planning, conduct performance profiling, and execute system tuning to support scalability, enhance reliability, and optimize system performance across distributed environments.
  • Collaborate with Agile teams to ensure new features meet reliability and performance standards
  • Participate in incident response, and postmortem analysis to drive continuous improvement
  • Implement and maintain observability tools
  • Ensure compliance with security, legal, and regulatory requirements
  • Design, develop, and maintain dashboards to monitor and visualize application performance, enabling real-time insights and proactive issue resolution

Qualifications
  • 5+ years of experience in SRE, DevOps, or systems engineering roles.
  • Experience with CI/CD pipelines and infrastructure-as-code tools
  • College degree Computer Science, or other related field preferred.

Total Rewards
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Pay Range
USD $119,000.00 - USD $163,000.00 /Yr.
Additional Information
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

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