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Customer Reliability Engineer Jobs in Connecticut

The Hartford

Principal Software Engineer

Hartford, CT · On-site

$168K - $252K/yr

... customer interactions and internal workflow management. This role shapes and executes end-to-end ... Partner with DevSecOps and Reliability Engineering to embed observability, monitoring, alerting ...

LanceSoft Inc

Quality Engineer III

North Haven, CT

$71K - $92K/yr

... customers across various industries around the globe. LanceSoft is headquartered out of the ... sigma), reliability engineering, component specification / approval, process evaluation and ...

ALVEST

Product Support Engineer

Windsor, CT · On-site

$70K - $80K/yr

Create Engineering Change Requests (ECRs) and provide design recommendations to improve product performance, reliability, maintainability, and safety. * Act as the voice of the customer by providing ...

Skylimit Systems

Electrical Engineer

Granby, CT

$85K - $110K/yr

... high-reliability electronic hardware used in aerospace and defense applications. This role works ... Translate system requirements and customer needs into manufacturable hardware designs * Perform ...

Element Solutions

Engineering Manager

West Haven, CT · On-site

Knowledge of reliability engineering, maintenance strategies, and process optimization * Occasional ... our customers. As part of the MAES Team, you will have ... Opportunities for career growth ...

Element Solutions Inc

Process Engineer

West Haven, CT · On-site

$85 - $105/hr

... with customers, colleagues and other stakeholders, to drive financial performance and create a ... Perform root cause analysis and process evaluations to improve plant reliability and product ...

Triumph Group

Engineer, AME 3

West Hartford, CT · On-site

Foster good working relationships with customers, suppliers, and internal departments. * Review and ... Monitoring product reliability and producing MTBF trend charts. * Initiate engineering changes to ...

Triumph Group

Engineer, AME 3

Hartford, CT · On-site

Foster good working relationships with customers, suppliers, and internal departments. * Review and ... Monitoring product reliability and producing MTBF trend charts. * Initiate engineering changes to ...

Triumph Group, Inc.

Engineer, AME 3

West Hartford, CT · On-site

Foster good working relationships with customers, suppliers, and internal departments. * Review and ... Monitoring product reliability and producing MTBF trend charts. * Initiate engineering changes to ...

Pfizer Belgium

Manager

Groton, CT · On-site

$99 - $165/hr

Partner with business line customer Manufacturing and Packaging teams to ensure equipment ... Reliability engineering and asset management programs * Experience leading capital projects * Lean ...

Sterling Engineering Inc.

Tooling Engineer

Manchester, CT

$110K - $150K/yr

This individual will work closely with customers, mold makers, suppliers, manufacturing teams, and ... Troubleshoot injection molding and tooling issues to improve reliability, performance, and product ...

FuelCell Energy

Staff Operations Engineer

Danbury, CT · On-site

$135K - $150K/yr

Staff Operations Engineer Location: Danbury, CT, US, 06810 Date: Aug 14, 2026 FuelCell Energy is a ... customer expectations to achieve successful project closure. * Product Reliability and Fleet ...

FuelCell Energy

Staff Operations Engineer

Danbury, CT · On-site

$135K - $150K/yr

The engineer will interface with engineering, field service, project management, procurement ... customer expectations to achieve successful project closure. * Product Reliability and Fleet ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Connecticut

Customer Reliability Engineer information

See Connecticut salary details

$58K

$112.2K

$134.1K

How much do customer reliability engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer reliability engineer in Connecticut is $112,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,500.00 and $122,700.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Connecticut?

For Customer Reliability Engineer jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Connecticut look for?

The top searched job categories for Customer Reliability Engineer jobs in Connecticut are:

What cities in Connecticut are hiring for Customer Reliability Engineer jobs?

Cities in Connecticut with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Principal Software Engineer

The Hartford Financial Services Group, Inc.

Hartford, CT • On-site

$136K - $182K/yr

Full-time

Re-posted 11 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance

Job description

Director Software Engineering - IE06FE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Principal Software Engineer (T6)
Role Summary
The Principal Software Engineer is a senior technical leader and hands-on engineer for Digital Enablement which is the digital backbone for most of our external customer interactions and internal workflow management. This role shapes and executes end-to-end application and platform strategy while providing forward-looking technology leadership across the Digital Enablement ecosystem.
As a trusted technical authority, the Principal Engineer anticipates emerging technology trends and architectural risks, guiding modernization decisions to ensure platforms remain secure, scalable, and resilient over multi-year horizons. Operating at the intersection of strategy and execution, this role influences architectural standards and engineering practices across teams while remaining deeply engaged in design, code, and the resolution of the most complex technical challenges with an AI first mindset.
Key Responsibilities
End-to-End Application & Platform Strategy :
  • Own and execute end-to-end technical strategy for Digital Enablement platforms and applications, from architecture and design through delivery and production support.
  • Serve as a technical authority across Digital Enablement platforms, spanning frontend, backend, integration, and data layers.
  • Define and evolve solution architectures aligned with enterprise standards, security requirements, resiliency expectations, and modernization goals.
  • Ensure technology decisions directly support business outcomes, operational efficiency, and long-term platform sustainability.
  • Technical Leadership & Architecture Excellence :
  • Establish and enforce engineering standards, architectural patterns, and best practices across teams and release trains with an AI first Engineering Excellence mindset.
  • Lead the modernization of legacy systems into cloud-native, API-driven, and event-based architectures.
  • Evaluate architectural trade-offs and risks, providing clear recommendations to senior technology and business leaders.
  • Partner with Enterprise Architecture, Security, and Platform teams to ensure solutions meet non-functional requirements including performance, availability, scalability, and compliance.
  • Hands-On Engineering & Delivery :
  • Contribute production-quality code, technical designs, prototypes, and reference implementations for complex and high-risk initiatives.
  • Lead the resolution of complex technical issues, including high-severity production incidents and systemic design problems.
  • Act as a technical escalation point for delivery teams, helping unblock critical path issues and reduce delivery risk.
  • Ensure solutions are production-ready and supportable, with appropriate documentation, controls, and operational readiness.

Quality & Engineering Excellence :
  • Ensure quality is engineered into solutions through strong design, extreme automation, and preventative practices.
  • Define and enforce 'Definition of Ready' and 'Definition of Done' expectations across the development lifecycle.
  • Promote shift-left practices such as test-driven development, in-sprint automation, and design for testability.
  • Lead root cause analysis of recurring defects or reliability issues and drive systemic improvements.
  • AI-First Innovation Focus :
  • Identify opportunities to leverage modern platforms, AI-enabled capabilities, and GenAI solutions to improve business outcomes.
  • Lead Proof of Concept (POC) efforts to validate feasibility, value, risk, and scalability of new technologies or approaches.
  • Translate ambiguous business problems into clear technical hypotheses and solution options.
  • Present POC outcomes, architectural decisions, and recommendations to senior stakeholders.

SDLC, DevOps & Operational Excellence:
  • Champion strong AI driven SDLC and DevOps practices, including CI/CD pipelines, automation-first delivery, and environment hygiene.
  • Partner with DevSecOps and Reliability Engineering to embed observability, monitoring, alerting, and resiliency into functional solutions.
  • Design systems that are reliable, diagnosable, and operable at enterprise scale.

Technology Risk & External Insight Awareness :
  • Continuously assess the relevant external technology landscape to identify emerging trends, architectural shifts, and external innovations with potential business impact.
  • Proactively surface and mitigate technology stack risks, including obsolescence, scalability constraints, security exposure, and vendor or platform dependencies.
  • Evaluate long-term trade-offs across build vs. buy, modernization sequencing, and platform investments to inform strategic decision-making.
  • Partner with Enterprise Architecture, Security, and Platform teams to ensure future-facing designs remain resilient, compliant, and aligned to enterprise strategy.
  • Cross-Functional Influence & Collaboration with Business and Technology
  • Partner closely with business Product Owners to validate requirements, influence technical prioritization, and align solutions with business objectives.
  • Manage technical dependencies across teams and release trains; proactively identify and escalate risks.
  • Mentor and guide engineers through design reviews, technical coaching, and knowledge sharing.

Professional Skills & Experience :
  • 12+ years of experience in enterprise application development and large-scale system delivery.
  • Demonstrated success delivering complex, mission-critical systems in Agile environments.
  • Proven ability to influence technical direction across multiple teams or domains.
  • Demonstrated success in using the AI tools in SDLC and delivering better business outcomes.
  • Exceptional communication skills, with the ability to drive clarity and sound decision-making in ambiguous situations.
  • Experience in Finance and/or Insurance industries strongly preferred.
  • Bachelor's degree in Computer Science, Engineering, or related field required.

Technical Qualifications :
  • Strong hands-on expertise in Java, Spring Boot, Angular/TypeScript, SQL, and modern application architectures.
  • Deep experience with cloud-native platforms (AWS experience preferred).
  • Expertise in APIs, microservices, event-driven architectures, and distributed systems. Experience with observability and monitoring tools (e.g., Application Insights, Splunk).
  • Experience in Identity and Access Management, Mobile a plus.
  • Hands on experience with AI frameworks and AI-assisted development tools.

This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday). Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$168,400 - $252,600
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

What The Hartford employees say

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Hartford logo

About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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