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Customer Reliability Engineer Jobs in Lusby, MD (NOW HIRING)

We offer our customers the flexibility to use their accounts to purchase and receive payments for ... While we are focused on Cloud Engineering, our work integrates elements of Site Reliability ...

Provide technical recommendations to improve integration efficiency, system reliability, and ... Citizenship required due to the sensitivity of customer-related requirements DSE is an equal ...

Engineer

Patuxent River, MD ยท On-site

$129K - $160K/yr

Provide technical recommendations to improve integration efficiency, system reliability, and ... Citizenship required due to the sensitivity of customer-related requirements DSE is an equal ...

Engineer

Patuxent River, MD ยท On-site

$129K - $160K/yr

Provide technical recommendations to improve integration efficiency, system reliability, and ... Citizenship required due to the sensitivity of customer-related requirements DSE is an equal ...

CHIEF ENGINEER

Hollywood, MD ยท On-site

$200K - $250K/yr

Ensure airworthiness, safety, reliability, maintainability, and performance requirements are met ... Experience interfacing with customers,includingthosefrom the DoD and other military branches

... overall customer and business impact * Partner deeply with Product Management to shape product ... Scalability, reliability, and operational excellence * Recognized technical expertise in ...

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Showing results 1-20

Customer Reliability Engineer information

See Lusby, MD salary details

$60.9K

$117.9K

$140.9K

How much do customer reliability engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer reliability engineer in Lusby, MD is $117,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,400.00 and $128,900.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What cities near Lusby, MD are hiring for Customer Reliability Engineer jobs? Cities near Lusby, MD with the most Customer Reliability Engineer job openings:
Infographic showing various Customer Reliability Engineer job openings in Lusby, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $117,873 per year, or $56.7 per hour.

Reliability Engineer

Andromeda Systems Incorporated

Lexington Park, MD โ€ข On-site

$40 - $67/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago


Job description

Andromeda Systems Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.

ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, and Logistics disciplines. Our staff of internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce life-cycle costs. As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry.

ASI is seeking an experienced Reliability Engineer to work in Lexington Park, Maryland. The candidate will manage and participate in various Reliability and Maintainability engineering efforts for our NAVAIR and commercial customers.

Responsibilities:

  • Review Reliability & Maintainability (R&M) Program Plans and requirements for aircraft
  • Evaluate and perform R&M analyses, predictions, allocations, and calculate R&M metrics
  • Attend and support Reliability Control Board (RCB) and Failure Review Board (FRB) meetings
  • Determine key R&M metrics, identify problem areas, and assist in reviewing Engineering Change Proposals for R&M considerations
  • Support reliability development growth testing (reliability qualification tests, HALT, and reliability growth testing)
  • Support IHMS/BIT design/development and integration process
  • Assist with developing IHMS/BIT integration and M-demo test plans
  • Collect R&M data from and populate FRACAS databases
  • Generate various reports outlining findings and recommendations

Required Qualifications:

  • Bachelor’s degree in engineering, physics, mathematics, aeronautics, or electronics
  • 4+ years of experience as an R&M Engineer or relevant R&M experience
  • Excellent verbal and written communications skills
  • Proficient with Microsoft 365 applications to include Excel, Word, Access, Outlook, and PowerPoint
  • Ability to travel on a limited basis (< 25%)

Preferred Qualifications:

  • Knowledge in areas such as R&M modeling, risk/criticality assessment, FMEA, RCA, FRACAS, Life Cycle Cost Analysis, and other statistical methods
  • Knowledgeable in IVHMS/BIT and Reliability Development Growth Testing
  • Understanding of early acquisition cycle (Milestone B through Milestone C)

At ASI, we understand that everyone’s journey is different. If you are not sure if your experience meets the requirements, we encourage you to apply. We are interested in what you have to offer.

Work Authorization/Security Clearance:

  • Must be a U.S. Citizen
  • Must be qualified to obtain Top Secret Clearance
  • Ability to work in Government classified spaces

Benefits and Compensation:

  • 401(k) plan with immediate 100% vesting and 4% discretionary match
  • Paid leave including PTO, holiday, bereavement, and military
  • Generous medical, dental, and vision insurance for employees and their families
  • Health and dependent care FSA
  • Company-provided life/AD&D, as well as supplemental life and disability insurance
  • TRICARE Supplement
  • Employee Assistance Program
  • Tuition assistance and professional development
  • Bonus programs

Pay:

  • $40.00-$67.00 per hour

For more information about this and other open positions, please visit our website at www.androsysinc.com.

AAP/EEO Statement

Andromeda Systems Incorporated is an Equal Employment Opportunity employer. As such, 41 CFR 60-1.4(a), 41 CFR 60-300.5, 41 CFR 60-741.5 as well as 29 CFR Part 471, Appendix A to Subpart A are herein incorporated by reference, to the extent applicable.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.