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Customer Reliability Engineer Jobs in Lusby, MD (NOW HIRING)

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Customer Reliability Engineer information

See Lusby, MD salary details

$60.9K

$117.9K

$140.9K

How much do customer reliability engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer reliability engineer in Lusby, MD is $117,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,400.00 and $128,900.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What cities near Lusby, MD are hiring for Customer Reliability Engineer jobs?

Cities near Lusby, MD with the most Customer Reliability Engineer job openings:

Infographic showing various Customer Reliability Engineer job openings in Lusby, MD as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $117,873 per year, or $56.7 per hour.

SEDSS- Junior Systems Engineer **

SimVentions, Inc

Lexington Park, MD • On-site

$70K - $122K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago


Job description

Overview:

SimVentions is 100% employee-owned and proudly ranked among Virginia's Best Places to Work year after year! We are looking for an enterprising junior to mid-level software-focused Systems Engineer to perform software systems engineering for the acquisition, development and sustainment of various aviation programs. This position requires full-time on-site presence at the NAVAIR base in PAX River, MD.

** This position is future funded and not expected to begin before September 1, 2026

Clearance:

An ACTIVE Secret Clearance is required for this position. Candidates may be required to obtain a Top Secret clearance after beginning this work. Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance.

Requirements:

  • At least two years experience performing software or systems engineering activities
  • Knowledge of avionics systems

Responsibilities:

  • Develop and maintain software requirements
  • Review and evaluate vendor software specifications
  • Coordinate with vendors on software and system integration
  • Conduct analysis of software defects
  • Coordinate with cybersecurity subject Matter experts
  • Participate in System Engineering Technical Reviews (including SRRs, SSRs, PDRs, CDRs, TRRs, etc.)
  • Support the Engineering Change Proposal (ECP) process
  • Participate in Agile and SAFe team processes
  • Prepare and review Statements of Work (SOWs) and Contract Deliverable Requirements Lists (CDRLs)
  • Develop Independent Government Cost Estimates (IGCEs)
  • Support technical evaluations of Contractor proposals

Preferred Skills and Experience:

  • Experience with DOD-STD-2167A/MIL-STD-498/IEEE 12207
  • Experience with Systems Software, Systems-of-Systems engineering, MBSE, or systems safety & reliability
  • Experience with military aircraft avionic systems and software
  • Experience with Agile software development processes

Education: BS in a technical discipline from an ABET accredited program Compensation:

Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate's experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements.

The projected annual compensation range for this position is $70,000 - $122,000 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers.

Benefits:

At SimVentions, we're committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs.

We offer:

  • Medical, dental, vision, and prescription drug coverage
  • Employee Stock Ownership Plan (ESOP)
  • Competitive 401(k) programs
  • Retirement and Financial Counselors
  • Health Savings and Health Reimbursement Accounts
  • Flexible Spending Accounts
  • Life insurance, short- & long-term disability
  • Continuing Education Assistance
  • Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)
  • Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling
  • Supplemental Benefit Program

Why Work for SimVentions?:

SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It's also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.

Support Our Warfighters

SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.

Drive Customer Success

We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.

Get Involved in Giving Back

We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year.

Build Innovative Technology

SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer's success.

Work with Brilliant People

We don't just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture.

Create Meaningful Solutions

We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.

Employees who join SimVentions will enjoy additional perks like:

  • Employee Ownership: Work with the best and help build YOUR company!
  • Family focus: Work for a team that recognizes the importance of family time.
  • Culture: Add to our culture of technical excellence and collaboration.
  • Dress code: Business casual, we like to be comfortable while we work.
  • Resources: Excellent facilities, tools, and training opportunities to grow in your field.
  • Open communication: Work in an environment where your voice matters.
  • Corporate Fellowship: Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development.
  • Employee Appreciation: Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more.
  • Founding Partner of the FredNats Baseball team: Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite.
  • Food: We have a lot of food around here!

FTAC