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Customer Reliability Engineer Jobs in Lusby, MD (NOW HIRING)

Autodesk

Director, Software Engineering

California, MD · On-site

$242K/yr

This organization is responsible for the customer-facing platforms and services that power consumer ... reliability, security, and operational excellence * Partner with Product Management, User ...

New

Motorola

Sr. Systems Engineer

California, MD · On-site

$90K - $100K/yr

... reliability. A Bachelor's degree or equivalent practical experience in technical support, system ... Travel to customer sites when needed to fulfill onsite engineering support during staff absences or ...

BOOST LLC

Electrical Engineer

Patuxent River, MD · On-site

$129K - $160K/yr

... reliability and functionality Required Education * Bachelor of Science degree in Math, Physics ... S. Citizenship required due to the sensitivity of customer-related requirements Preferred ...

boost Llc

Electrical Engineer

Patuxent River, MD · On-site

$129K - $160K/yr

... reliability and functionality Required Education * Bachelor of Science degree in Math, Physics ... S. Citizenship required due to the sensitivity of customer-related requirements Preferred ...

BOOST LLC

Electrical Engineer

Patuxent River, MD · On-site

$129K - $160K/yr

... reliability and functionality Required Education * Bachelor of Science degree in Math, Physics ... S. Citizenship required due to the sensitivity of customer-related requirements Preferred ...

JET Systems

Be Seen First

SOFTWARE ENGINEER - DATA APPLICATIONS

Lexington Park, MD · On-site

$90K - $125K/yr

The role will contribute to the continued development of internal and customer directed products by ... reliability, and expected behavior. * Investigate defects, reproduce reported issues, identify root ...

Autodesk

Principal Software Engineer - Backend

California, MD · On-site

$129K - $173K/yr

... reliability, and extensibility goals * Lead design ofdistributed, event-driven systems, addressing ... Our culture guides the way we work and treat each other, informs how we connect with customers and ...

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Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Lusby, MD

Customer Reliability Engineer information

See Lusby, MD salary details

$60.9K

$117.9K

$140.9K

How much do customer reliability engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer reliability engineer in Lusby, MD is $117,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,400.00 and $128,900.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What cities near Lusby, MD are hiring for Customer Reliability Engineer jobs? Cities near Lusby, MD with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Lusby, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $117,873 per year, or $56.7 per hour.

Automated Test Equipment/Systems Engineer (Journeyman)

Sabre Systems LLC

Patuxent River, MD • On-site

Full-time

Re-posted 29 days ago

Job description

Responsibilities
Sabre Systems is seeking a Systems Engineer (Journeyman) for Automated Test Equipment/Systems to provide technical and engineering support to the Common Aviation Support Equipment Program Office (PMA-260) at Patuxent River Naval Air Station in Lexington Park, MD. PMA-260 is responsible for the procurement, development and fielding of Common Ground Support equipment and Automatic Test Equipment. The team delivers this equipment to enhance the maintenance capability of Sailors and Marines tasked to operate, repair and service naval aircraft and airborne weapons systems Fleet wide.
The selected candidate will be responsible for but not limited to:
  • Performs as the avionics support equipment systems engineer, including ATS Systems Engineer, integrating various engineering disciplines and technical efforts.
  • Formulates solutions and analyzes support equipment for the commodity while stressing reliability, maintainability, safety, quality, operational readiness, and performance
  • Provides and disseminates specialized technical expertise on support equipment.
  • Applies extensive background and knowledge of support equipment development, Naval Aviation Maintenance Policy, and systems engineering principles.
  • Responsible for all systems engineering aspects, including requirements development, technical planning, and coordination of major programs and projects in avionics commodity support equipment development.
  • Anticipate technical issues that could lead to serious safety, performance or reliability problems and take appropriate action.
  • Recommends project adjustments or redirection as deemed necessary to achieve a satisfactory end result.
  • Resolves risky, out of the ordinary, difficult and controversial equipment and operational problems where guidance is lacking, and minimal information is available.
  • Serve as a systems engineer on unique and specialized assignments requiring innovation/deviation from standard engineering practices in developing new techniques/solutions or changes to existing/proven systems engineering concepts and technical practices. As a result, develop methods and procedures for use by NAVAIR.
  • Translation of an operational need into a configured system through a systematic, concurrent approach.
  • Integration of technical inputs of the matrix and technical disciplines into support equipment design.
  • Ensuring the compatibility of all functional and physical support interfaces (internal and external) and ensuring that definition and design reflect the requirements of all system elements, hardware, software facilities, people and data.
  • Application of technology opportunities.
  • The incumbent is tasked in conjunction with the NAVAIR quality management system by actively participating in the continuous improvement of all forms of work.
  • Participates in teams that search for, identify, and eliminate waste (the difference between the way things are now, and the way they could be or should be if everything were perfect) from all work/business processes.
  • Solves problems effectively by using objective data to generate conclusions. Identifies customers, both internal and external, and meets their needs.
  • Functions as ATS Systems Engineer and is responsible for influencing the design of the avionics commodity system to minimize the requirement for maintenance and related SE.
  • Ensures that supportability, integrated diagnostics and testability are incorporated into avionics system designs.
  • Determines cost effectiveness of greater fault detection/isolation and lower false alarm rates, power on continuous and initiated BIT/BITE required to achieve availability, placement and design of test points to simplify ATE requirements and TPS hardware. This is accomplished by reviewing and preparing portions of the Weapon System Operational Requirement, Test Requirements Documents, ECPs, System Specifications, evaluating proposals during the source selection process, reviewing Test Requirements Documents, reviewing and preparing systems engineering products such as trade studies and task analyses, and participating in aircraft and aircraft system design reviews.
  • When avionics SE is required, the selected candidate analyzes, identifies and validates the necessary support requirements, defines the required design and performance parameters for that equipment based on operational need and standardizes where possible.
  • The candidate's knowledge of support equipment/supportability and current initiatives to improve the support equipment system is instrumental in mapping out the future of support equipment development. He/she develops new hypotheses, designs or analytical techniques for complex subject matter utilizing critical judgment and systems engineering techniques.
  • Serve as the controlling focal point for all new Support Equipment Recommendation Data generated through the Logistic Support Analysis process and ensures that any required ATS is obtained in the most cost-effective manner.
  • The candidate shall review maintenance, materials, management (3M), lessons learned and other applicable data to identify future ATS requirements.
  • Represents PMA260 at level conferences (e.g., sponsor and other activities, including other contractors); providing technical advice, information and counsel on cognizant avionics support equipment programs.
  • Ensures a high level of technical/analytical expertise is maintained within the Systems Engineering Division by acting as a mentor to younger engineers. The incumbent shall continually research new developments in systems engineering, analytical and management techniques to improve Division capabilities and responsiveness to customer needs.
  • Brief higher-level management on the status of assigned tasks and any potential problems, challenges, or opportunities relating to the specialty area.
  • Reviews/prepares required documentation for assigned tasks such as letters, messages, technical reports, engineering drawings and other forms of technical documentation.

Qualifications
Requirements:
  • Education: Must have a bachelor's degree in a technical or scientific field from an accredited college or university.
  • Minimum years of experience: Must have at least three (3) years of recent and relevant experience.
  • Key Requirements:
    • Professional knowledge of engineering concepts and principles. Direct experience, a fundamental knowledge of project engineering and procedural methods in the management of large-scale engineering programs. Specific knowledge and skills are required in the application of systems engineering principles to the implementation of avionics support equipment development programs and avionics systems supportability.
    • Familiarity with avionics systems (such as communications) and thorough knowledge of avionics support equipment (such as avionics systems tests, Automatic Test Equipment, Test Program Sets) and the processes on how it is acquired, problems or limitations in the program area, and the knowledge to competently assess the feasibility of proposed improvements.
    • The incumbent must be familiar with integrated diagnostics, testability for avionics systems and avionics support systems development within the systems engineering environment. It involves dealing with engineering disciplines associated with systems development
    • Excellent problem-solving skills and ability to work collaboratively in a team environment.
    • Strong written and verbal communication skills
  • Must have or be able to obtain an active DoD Secret Clearance or higher.
  • Must be a U.S. Citizen.

#LI-CS3
Compensation Statement
At Sabre Systems, LLC, compensation is based on factors such as location, qualifications, experience, and contract-specific requirements; however, final compensation will be determined by individual qualifications and applicable contract terms. The general salary range for this position is as follows: $130,577.00 - $144,991.00
Refer & Earn: Employee Referral Bonus Eligibility
• A Level 3 Employee Referral Bonus applies to this requisition for qualifying referrals. At Sabre Systems, we value great talent and encourage our employees to refer exceptional candidates. If you have any questions about the referral policy or this position, please contact the Recruiting team.
Sabre Overview
Sabre Systems, LLC, has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, and digital transformation.
With over three decades in business, Sabre Systems, LLC remains committed to our small business values and a people-first philosophy. We foster a welcoming, inclusive culture that values diverse perspectives and encourages open communication. Our collaborative environment supports continuous learning and professional growth at all levels. We prioritize the health, well-being, and success of our employees, offering comprehensive, evolving benefits designed to meet their diverse needs. Join us and be part of a thriving, people-driven culture.
We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.
EEO Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
Beware of employment scams-Sabre Systems will never request payment, extend offers without an interview, or contact you from an email that doesn't end in @sabresystems.com; always apply directly at https://careers.sabresystems.com/.

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