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Customer Reliability Engineer Jobs in Towson, MD

Judit Inc

Reliability Engineer

Cockeysville, MD

$97K - $122K/yr

Leading Reliability and Logistics Engineering efforts related to one or more programs * Planning ... Establishing good working relationships with internal and external customers * Other Specialty ...

New

3B Staffing LLC

Site Reliability Engineer

Baltimore, MD · On-site

$56.75 - $75.25/hr

Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take ... Ensure alerts contain standardized payload as defined in the SRE procedures. Work closely with ...

3B Staffing LLC

Site Reliability Engineer

Baltimore, MD · On-site

$56.75 - $75.25/hr

Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take ... Ensure alerts contain standardized payload as defined in the SRE procedures. Work closely with ...

Textron

Reliability Engineer II-IV

Hunt Valley, MD

$136K - $209K/yr

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Leading Reliability and Logistics Engineering efforts related to one or more programs Planning ...

Textron

Reliability Engineer II-IV

Hunt Valley, MD · On-site

$136K - $209K/yr

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... Leading Reliability and Logistics Engineering efforts related to one or more programs Planning ...

SpaceX

Build Reliability Engineer (Starship)

Westminster, MD · On-site

$110K - $135K/yr

BUILD RELIABILITY ENGINEER (STARSHIP) As a Build Reliability Engineer, you will be part of a widely ... Strong interpersonal skills and ability to collaborate with partners/customers from a diverse set ...

SpaceX

Build Reliability Engineer (Starship)

Westminster, MD · On-site

$110K - $135K/yr

BUILD RELIABILITY ENGINEER (STARSHIP) As a Build Reliability Engineer, you will be part of a widely ... Strong interpersonal skills and ability to collaborate with partners/customers from a diverse set ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Towson, MD

Customer Reliability Engineer information

See Towson, MD salary details

$58.4K

$113K

$135.1K

How much do customer reliability engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer reliability engineer in Towson, MD is $113,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,200.00 and $123,600.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What cities near Towson, MD are hiring for Customer Reliability Engineer jobs?

Cities near Towson, MD with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Reliability Engineer

Judit Inc

Cockeysville, MD

$97K - $122K/yr

Full-time

Posted 3 days ago

New

Job description

In this role, you will be responsible for:

  • Leading Reliability and Logistics Engineering efforts related to one or more programs
  • Planning, managing, executing Specialty Engineering tasking across design, production, and sustainment life cycle phases
  • Reliability and Maintainability Allocations and Predictions
  • Reliability Modeling and Simulation
  • Failure Modes Effects and Criticality Analysis (FMECA)
  • Failure Reporting Analysis and Corrective Action Systems (FRACAS) activity
  • Fielded system monitoring and reliability measurement
  • Fault Tree Analysis
  • Reliability Centered Maintenance (RCM)
  • Spares Predictions and Level of Repair Analysis (LORA)
  • Maintenance Task Analysis
  • Life Cycle Cost Analysis
  • Establishing good working relationships with internal and external customers
  • Other Specialty Engineering analysis as required 

Qualifications:

  • Proven ability to communicate with all levels of the internal and customer organizations
  • Experience with Technical report writing and presentations
  • Experience with Reliability and Logistics metrics, calculations, and statistics
  • Experience with DOORS, JIRA, MagicDraw (or equivalent) or Model-Based Systems Engineering are plusses
  • Experience with Windchill Risk and Reliability, Reliability Workbench, Slicwave, Eagle, Powerlog, Compass or Opus logistics software tools are pluses
  • Current or ability to obtain a Secret clearance

Education & Experience Levels

  • Experience levels will be determined by a hiring team. We are looking for candidates with a bachelor's and/or master's degree in systems engineering, test engineering, or a related engineering field.

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