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Customer Reliability Engineer Jobs in Towson, MD

Principal Engineering Lead

Columbia, MD · On-site

$127K - $170K/yr

... reliability, operational readiness, automated testing, incident response, and cost-management collaboration. The Principal Engineering Lead will partner with customer stakeholders, cloud and platform ...

... reliability, operational readiness, automated testing, incident response, and cost-management collaboration. The Principal Engineering Lead will partner with customer stakeholders, cloud and platform ...

Principal Engineering Lead

Columbia, MD · On-site

$127K - $170K/yr

... reliability, operational readiness, automated testing, incident response, and cost-management collaboration. The Principal Engineering Lead will partner with customer stakeholders, cloud and platform ...

Showing results 21-40

Customer Reliability Engineer information

See Towson, MD salary details

$58.4K

$113K

$135.1K

How much do customer reliability engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer reliability engineer in Towson, MD is $113,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,200.00 and $123,600.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

What cities near Towson, MD are hiring for Customer Reliability Engineer jobs?

Cities near Towson, MD with the most Customer Reliability Engineer job openings:

Senior Software Engineer - Inference with Security Clearance

Neural Solutions

Columbia, MD • On-site

$204K - $247K/yr

Other

This job post has expired today. Applications are no longer accepted.


Job description


Join us in building the next generation of AI infrastructure that will power innovation across the organization. We’re seeking a senior software engineer to support our AI infrastructure team. In this role, you’ll help build and maintain the foundation for AI capabilities while supporting a broader ecosystem of AI-enabled applications. Responsibilities: * Lead the evaluation, configuration, and deployment of inference models for our users. * Mentor engineers and grow development best practices and standards for the team. * Develop in-house services and techniques to ensure continual high-quality inference service for our customers. * Engage with other teams within the organization to establish solid infrastructure for our services and integrate LLM-powered tools for user needs. * Collaborate with teammates on surge efforts to support short-term, high-priority inference needs from our customers. Required Skills: * Experience with Python and/or other modern programming languages. * Experience with Argo CD and/or other CI/CD frameworks. * Experience with Kubernetes/Helm. * Experience with AWS or other cloud service providers. * Strong communication skills and ability to mentor other engineers. * Excellent leadership and stakeholder management skills. Nice to Have: * Experience with vLLM, LiteLLM, or similar inference-serving frameworks. * Experience with other LLM hosting frameworks and practices. * Experience supporting production software using Site Reliability Engineering (SRE) best practices. * Experience with Elastic, Grafana/Prometheus, or other observability frameworks and practices. * Experience with Docker and containerization. * Knowledge of and interest in hosting AI capabilities. Experience Required: 12 years with Bachelor’s degree in a technical discipline, or 16 years without degree Location: Columbia, MD Clearance: TS/SCI with Polygraph required Salary Range: $204,000 - $247,000