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Customer Reliability Engineer Jobs in Towson, MD

Artera Technologies

DevOps Engineers

Fort George G Meade, MD · On-site

$58.50 - $80.25/hr

... (SRE) principles and applications * Experience with Linux cluster/node monitoring tools ... Integrity, Customer Mission Success, and Employee Growth & Engagement. Ready to make a difference?

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Customer Reliability Engineer information

See Towson, MD salary details

$58.4K

$113K

$135.1K

How much do customer reliability engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer reliability engineer in Towson, MD is $113,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,200.00 and $123,600.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What cities near Towson, MD are hiring for Customer Reliability Engineer jobs?

Cities near Towson, MD with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Software Integration Engineer Level 4

GRVTY

Fort George G Meade, MD

$192K - $202K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

What Impact You'll Have:

GRVTY is seeking experienced Software Integration Engineer to support core Intelligence Community (IC) missions. As a cyber professional in the intelligence community, you will work as part of a team on the frontlines against our cyber adversaries. 

Description: Software Integration Engineers, who make up the HPC Operations Team, must provide High Performance Computing (HPC) services in the forms of HPC enhanced sustainment capabilities to two geographically dispersed areas. These capabilities include:  

  • Multi-vendor HPC servers, HPC clusters, and SPD servers.  
  • Systems running Red Hat, CentOS, SUSE and custom vendor-specific operating systems, with high speed shared storage (lustre, and gpfs as examples), along with dedicated high-speed low latency network interconnects like Infiniband and Slingshot.  
  • High speed shared parallel storage utilizes LUSTRE to provide performant shared storage solution between two or more HPCs in a data center.   

Software Integration Engineers must support The HPC and ABS (ABUNDANTSHIELD high speed shared parallel storage) SRE teams and follow Government designated policies and procedures, developed to enhance the teams' ability to perform their sustainment responsibilities and to improve customer mission operations. The contractor must follow those Government designated policies and procedures, which include ticket tracking processes, change approvals and change management processes, coding specifications, and the support (and adherence) to processes and policies associated with the Government designated (and deployed) base SRE tools. 

Transitioning systems into Operations is a key function of the HPC Operations Team. The team works across organizations to provide for planning, delivery, and integration of new or additional HPC sustainment capabilities that include HPC systems, servers (cluster, SMP, MPP and SPD), and parallel file systems. HPC Operation must adhere to and follow a specific schedule of transition activities. 

Proficient with the following (as specific position requires):  

Provide customer support for HPC software to enable High Performance Computers to continue to run in operations, and support the range of UNIX, LINUX, Windows Systems, desktop applications, servers, and networks required in support of the mission. Proficient with the following (as specific position requires): 

  • Linux Shell scripting 
  • Object Oriented Programming Language (C, C++, Java) 
  • Python Programming 
  • GCC compiler 
  • Multi-threaded software 
  • Parallel processing 
  • CORBA, J2EE 
  • Perl or JavaScript 
  • Working knowledge of Configuration Management tools 
  • Structured troubleshooting skills 
  • System installation and working with HPC GOTS scheduler and resource management software   

What You Must Have:

  • Active TS/SCI with polygraph clearance. Most recent poly in the last 7 years.
  • DoD 8570 IAT II level certification
  • 10 years' demonstrable experience with integrating, installing, configuring, upgrading, compiling and supporting COTS/GOTS software in a heterogeneous operating system environment in addition to related degree or 15 years' experience in lieu of degree. 

Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth. Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

  • The pay range for this position is: $192,000.00 - $202,000.00

Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

Maryland Pay Range
$192,000—$202,000 USD

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

•    Robust health plan including medical, dental, and vision  

•    Health Savings Account with company contribution  

•    Annual Paid Time Off and Paid Holidays  

•    Paid Parental Leave   

•    401k with generous company match  

•    Training and Development Opportunities  

•    Award Programs  

•    Variety of Company Sponsored Events

EEO Statement

GRVTY, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability. 

Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details.  A member of the HR team will respond to your request within 2 business days. 

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov)  

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.