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Customer Reliability Engineer Jobs in Delaware (NOW HIRING)

Best Egg

Site Reliability Engineer

Wilmington, DE

$120K - $140K/yr

We aim to help customers make smart financial decisions and stay on track, so they can be money ... The Job As Site Reliability Engineer, you will serve as a reliability subject matter expert who ...

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$55.25 - $73.50/hr

We aim to help customers make smart financial decisions and stay on track, so they can be money ... The Job As Site Reliability Engineer, you will serve as a reliability subject matter expert who ...

Best Egg

Site Reliability Engineer

Wilmington, DE

$55.25 - $73.50/hr

We aim to help customers make smart financial decisions and stay on track, so they can be money ... The Job As Site Reliability Engineer, you will serve as a reliability subject matter expert who ...

Berkley

Command Center Manager

Wilmington, DE · On-site

Collaborating with SRE and infrastructure teams to enhance monitoring and tooling * Reporting on KPIs, system availability, and customer satisfaction metrics Qualifications What You Bring * 5+ years ...

Berkley

Command Center Manager

Wilmington, DE

Collaborating with SRE and infrastructure teams to enhance monitoring and tooling * Reporting on KPIs, system availability, and customer satisfaction metrics What You Bring * 5+ years in a leadership ...

Berkley

Command Center Manager

Wilmington, DE

Collaborating with SRE and infrastructure teams to enhance monitoring and tooling * Reporting on KPIs, system availability, and customer satisfaction metrics Qualifications What You Bring * 5+ years ...

Qnity

Manufacturing Development Engineer

Newark, DE · On-site

... reliability engineering and equipment maintenance program to satisfy customer service expectations for short and predictable manufacturing lead times. Accountabilities of the MDV Engineer * Helping ...

New

ITW Avery Weigh-Tronix

Embedded Software Engineer

DE

$131K - $172K/yr

The engineer will contribute to software architecture, product enhancements, and reliability validation while supporting internal teams, customers, and manufacturing operations. This position ...

Spectrum Control

Process Engineer

Delmar, DE

Collaborate with Engineering, Quality, and Operations teams to improve manufacturability, reliability, and production efficiency. * Ensure compliance with AS9100, IPC, customer, and regulatory ...

CBRE

Automation Engineer

New Castle, DE · On-site

... the customer's technical problems related to their automated material handling equipment (MHE ... Engineer process solutions and reliability improvement from concept to network implementation.

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Delaware

Customer Reliability Engineer information

See Delaware salary details

$61.1K

$118.1K

$141.1K

How much do customer reliability engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer reliability engineer in Delaware is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,600.00 and $129,100.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Delaware? For Customer Reliability Engineer jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Delaware look for? The top searched job categories for Customer Reliability Engineer jobs in Delaware are:
What cities in Delaware are hiring for Customer Reliability Engineer jobs? Cities in Delaware with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Site Reliability Engineer

Site Reliability Engineer

Best Egg

Wilmington, DE

$120K - $140K/yr

Full-time

Posted 4 days ago

Job description

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
We offer top-tier benefits and growth opportunities in a culture built on our core values:

Put People First – We foster an inclusive, flexible, and fun workplace.
Create Clarity – Open communication drives trust and results.
Get Things Done – We focus, prioritize, and deliver with excellence.
Deliver with Heart – We lead with kindness, humility, and strong teamwork.
Listen to Our Customers – Their needs drive our innovation.
 
Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.
We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.

 We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team.

The Job

As Site Reliability Engineer, you will serve as a reliability subject matter expert who leads major incident recovery, drives observability and reliability improvements, mentors associate engineers, reduces operational toil, influences technical decisions, and improves resiliency standards.

This role requires depth across production systems, telemetry, batch operations, automation, and incident response. You will be expected to guide technical direction for reliability improvements and help teams prevent recurring failures.

Employees joining Best Egg's Information Technology organization can expect a culture centered on Continuous Delivery, Total Quality Management, Knowledge Sharing, Personal and Career Advancement, Empowerment, Innovation, and Collective Ownership.

Duties & Responsibilities
  • Lead technical recovery efforts for major incidents, coordinating triage, evidence review, restoration actions, and validation.
  • Optimize observability strategy, alert quality, dashboard standards, and telemetry coverage across multiple services.
  • Drive reliability initiatives that reduce recurring failures, noisy alerts, manual work, and operational risk.
  • Mentor associate engineers on troubleshooting methods, RCA evidence, runbook quality, and production support judgment.
  • Influence engineering decisions by identifying reliability risks, missing telemetry, supportability gaps, and resiliency patterns.
  • Improve JAMS, GoAnywhere, Datadog, xMatters, and service support practices through automation and standards.
  • Partner with leaders and technical teams to prioritize remediations based on customer impact, business impact, and operational exposure.
Required
  • Hands-on familiarity with production support, monitoring, alerting, and incident response practices.
  • Working knowledge of Datadog dashboards, monitors, logs, metrics, and APM concepts.
  • Ability to troubleshoot application, infrastructure, batch, or file transfer issues using runbooks and telemetry.
  • Exposure to AWS or cloud operations and scripting with Python, PowerShell, Bash, or similar tools.
  • Clear communication skills during incidents, service requests, and post-incident follow-through.
  • Strong experience leading production incident recovery and cross-system reliability investigations.
  • Ability to mentor engineers and influence technical decisions without direct authority.
Recommended
  • Datadog, AWS, ITIL, Linux, or automation certification.
  • Experience with JAMS, GoAnywhere, xMatters, ServiceNow/Jira, or CI/CD environments.
  • Exposure to AIOps, anomaly detection, operational automation, or reliability engineering.
  • Familiarity with financial services controls, secure file transfer, or regulated operations.
Skill Set
  • Serves as a reliability SME across observability, incident response, batch operations, and operational platforms.
  • Leads major incident recovery with calm command of telemetry, dependencies, impact, and restoration options.
  • Reduces operational toil through automation, standards, better alerting, and durable remediation.
  • Mentors engineers and improves the quality of technical support practices across the team.
  • Influences design and readiness decisions that improve resiliency and operational resilience.
Success Metrics in First 90 Days
  • Lead a major incident or complex reliability investigation with clear recovery and follow-through.
  • Deliver an observability or automation improvement that measurably reduces alert noise, toil, or repeat issues.
  • Mentor associate engineers through troubleshooting reviews, runbook improvements, or incident debriefs.
  • Identify and influence remediation of a meaningful resiliency or supportability gap.
  • Improve standards or patterns for telemetry, escalation, batch support, or operational validation.

Please note this job description is not designed to cover every activity, duty, or responsibility required for the job. Duties, responsibilities, and activities may change at any time with or without notice.


Best Egg celebrates diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.

Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
·       Pre-tax and post-tax retirement savings plans with a competitive company matching
program
·       Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
·       Multiple health care plans to choose from, including dental and vision options
·       Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
·       Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
·       Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!