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Customer Reliability Engineer Jobs in Delaware (NOW HIRING)

Sun Chemical

Reliability Engineer

Newport, DE · On-site

$99.50K - $125.20K/yr

... exceed customer expectations and better the world around us. With combined annual sales of more ... Ensure the reliability and maintainability of existing, new, and modified site systems, equipment ...

Sun Chemical

Reliability Engineer

Newport, DE

$99.50K - $125.20K/yr

... exceed customer expectations and better the world around us. With combined annual sales of more ... Ensure the reliability and maintainability of existing, new, and modified site systems, equipment ...

Sun Chemical Corporation

Reliability Engineer

Newport, DE

$99.40K - $125.10K/yr

... exceed customer expectations and better the world around us. With combined annual sales of more ... Ensure the reliability and maintainability of existing, new, and modified site systems, equipment ...

JPMorganChase

Lead Site Reliability Engineer

Wilmington, DE · On-site

$55.25 - $73.50/hr

As a Lead Site Reliability Engineer, you will play a critical role in improving the reliability and ... with customers • Demonstrates a high level of technical expertise within one or more technical ...

TEKsystems

Sr. DevOps Platform Engineer

Wilmington, DE · On-site +1

$51.25 - $70/hr

This role blends DevOps platform engineering and SRE practices, with a focus on CI/CD ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

New

TEKsystems

Sr. DevOps Platform Engineer

Wilmington, DE · On-site +1

$75 - $80/hr

This role blends DevOps platform engineering and SRE practices, with a focus on CI/CD ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

New

Berkley

Sr. DevOps Platform Engineer

Wilmington, DE · On-site

$51.25 - $70/hr

With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... This role blends DevOps platform engineering and SRE practices, with a focus on CI/CD ...

Berkley

Sr. DevOps Platform Engineer

Wilmington, DE

$51.25 - $70/hr

With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... This role blends DevOps platform engineering and SRE practices, with a focus on CI/CD ...

Berkley

Sr. DevOps Platform Engineer

Wilmington, DE

$126.10K - $162.10K/yr

With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer ... This role blends DevOps platform engineering and SRE practices, with a focus on CI/CD ...

Berkley

Command Center Manager

Wilmington, DE · On-site

Collaborating with SRE and infrastructure teams to enhance monitoring and tooling * Reporting on KPIs, system availability, and customer satisfaction metrics Qualifications What You Bring * 5+ years ...

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Customer Reliability Engineer information

See Delaware salary details

$61.1K

$118.1K

$141.1K

How much do customer reliability engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for customer reliability engineer in Delaware is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,600.00 and $129,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What are popular job titles related to Customer Reliability Engineer jobs in Delaware? For Customer Reliability Engineer jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Delaware look for? The top searched job categories for Customer Reliability Engineer jobs in Delaware are:
What cities in Delaware are hiring for Customer Reliability Engineer jobs? Cities in Delaware with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Delaware as of May 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.
Reliability Engineer

Reliability Engineer

Sun Chemical

Newport, DE • On-site

$99.50K - $125.20K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Sun Chemical rating

8.6

Company rating: 8.6 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

14th of 88 rated chemical manufacturers

Job description

ABOUT THE ORGANIZATION
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
POSITION SUMMARY/OBJECTIVE:
Ensure the reliability and maintainability of existing, new, and modified site systems, equipment, processes, utilities, and infrastructure. Updates and maintains all information related to asset information, asset bill of materials (BOM), maintenance safety procedures, preventative maintenance programming and master maintenance planning in the Computerized Maintenance Management System (CMMS). Assists with site capital projects.
ESSENTIAL JOB FUNCTIONS:
  • Professionally and systematically defines, designs, develops, monitors and refines an asset maintenance plan that includes:
    • Value-added preventive maintenance (PM) tasks.
    • Effective utilization of predictive maintenance and other non-destructive testing methodologies designed to identify and isolate inherent reliability problems.
  • Provides input to the Risk Management Plan that will anticipate reliability-related and non-reliability-related risks that could adversely impact plant operation.
  • Track and publishes maintenance metrics; interprets data and recommends actions based on findings. These metrics include bad actor analysis and overall equipment effectiveness (OEE).
  • Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations. These problems include capacity, quality, cost or regulatory compliance issues.
  • Maintains the CMMS, including documentation and system integrity of equipment BOMs and PMs, purchasing info records for spare parts, and master data records for vendors.
  • Oversees Maintenance stockroom, ensuring that needed materials, parts, and supplies are stocked according to needs and appropriate inventory levels are maintained.
  • Participates in the development of criteria for and evaluation of equipment and technical MRO suppliers and technical maintenance service providers.
  • Liaison for contracted MRO site service providers.
  • Backup Purchasing Agent on purchase requisition creation, purchase order delivery, goods and service receipts, and invoice closure for projects with contracted MRO site service providers.
  • Assist in site projects, P&ID and LOTO updates.
  • Track site budgets, including maintenance, outside services, and production supplies accounts.
  • Provides training to maintenance software and application end users, serves as liaison for problem solving and escalation, and educates staff on the CMMS functions and best practices for performing tasks.
  • Works with production to perform analyses of assets including:
    • Asset utilization
    • Overall Equipment Effectiveness (OEE)
    • Other parameters that define operating condition, reliability and costs of assets

REQUIRED EDUCATION AND EXPERIENCE:
B.S. in mechanical, electrical, or chemical engineering.
PREFERRED EDUCATION AND EXPERIENCE:
  • 2+ years' experience in manufacturing/processing.
  • Computer proficiency that includes input of data and development of reports and presentations.
  • Experience with SAP (or other ERP software programs), MS Office, and AutoCAD.

BENEFITS
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.
EQUAL EMPLOYMENT OPPORTUNITY
It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

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